Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,418 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 17th June 2025

Oliver Bonas 5 star review on 14th June 2025

Claire M

5904

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was not good. Item failed to arrive as ordered for next day delivery. After multiple emails and phone calls still hadn’t arrived in time for my wife’s birthday. Evri ended up returning to Oliver Bonas instead of delivering. After emails and phone calls I then was told to reorder. Item this time was delivered. It was broken, see photo. 4 emails later (21 now in total) no response but for feedback on my experience - hence this review. My experience was great.”

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Posted 8 months ago

“Usually a great experience but felt let down by this particular experience”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that you felt like you have been let down by a recent experience with us, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Website was fine”

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Posted 8 months ago

“Website is easy to use and items displayed clearly however ordered a sweater and after only one wash it went really bobbly and have gone to exchange and no longer able to buy the item so quite disappointed. The lady in the shop however was very understanding and issued a gift card but not impressed with the quality and so reluctant to buy more”

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Posted 8 months ago

“You didnt deliver it to my address”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that your order was not delivered to your address, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Terrible waited 2 weeks and no order I asked for a refund in the end.”

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Posted 8 months ago

“Kept freezing and reloading so I never saw all the products”

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Posted 8 months ago

Hi there, We're sorry to hear that you're having some troubles browsing our website. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“The two pieces of the hook are glued together so it came off straight away when I was trying to put it up! That’s so frustrating! So one went to the rubbish pin straight away! Plus when you finally put it up because it only uses one screw so it moves! It was a disappointing experience overall”

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Posted 8 months ago

“Good - always easy to order”

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Posted 8 months ago

“website is not bad”

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Posted 8 months ago

“The website was great however I ordered an item and the wrong colour was sent. I contacted Customer Service who sent out a replacment. However when this arrived it was still the wrong colour. I have returned both items and still waiting for a refund. It’s a pity as the item was lovely.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that you were sent the wrong item twice and you're still waiting on your refund, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Item didn’t fit, went to Southampton store to return, told the system was down would have to post back. Returned 3 weeks ago, still no refund or correspondence. Poor service”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that you're still waiting on your refund and you were not able to return your item in store, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Shoes fit and I am happy with them. Oliver Bonas were badly let down by their choice of courier- Evri. Package was delayed with no further communication from Evri. I was left uncertain whether the delivery had been lost and had started contact with Oliver Bonas/ ordered shoes from another company when they finally turned up. I then had to return these. All in all a bit of a hassle. Evri have consistently let me down and I would be put off from using Oliver Bonas knowing Evri is their courier.”

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Posted 9 months ago

“The dress I ordered was faulty. So I can’t really leave a great review. I know things happen and it hasn’t put me off ordering again. My refund was prompt that’s all I can add.”

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Posted 9 months ago

“very poor, no customer service provided item never recieved and replacement not offered. No response to complaint submitted”

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Posted 9 months ago

“I ordered size 18 and was sent a size 6. So disappointed as wanted to wear the weekend they arrived. They must have a checking system? Weekend ruined as everything purchased to work with trousers.”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that you received the wrong size on an item you wanted to wear this weekend, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“Website experience is OK but some glitches accessing via mobile.”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that you're having some troubles with our website on your phone, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“when you know you are not going to get more stock of an item do you not say so instead of the Email me when back in stock. Buggers people about who are waiting for something you know you know you are not going to supply”

Helpful Report

Posted 9 months ago

“I purchased a bag online and it ripped when I went out with it for the very first time. I’m very disappointed with the quality. I expected better quality from a brand like Oliver Bonas. I sent an email and they’ve asked me for a picture with the option to either return it or refund it. I would definitely be getting it refunded. Not pleased at all.”

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Posted 9 months ago

“Sadly very poor customer service chasing up an Evri delviery that never arrived. i was asked to chase up Evri myself and then when they admitted liability, I was then put through a long process contacting Oliver Bonas again and hav ing to fill in more paperwork to claim a refund. The process was incredibly time consuming and frustrating. I had similar issues with an M and S delviery that did not arrive with Evri recently and their customer service was much better.”

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Posted 9 months ago

Oliver Bonas is rated 4.8 based on 199,418 reviews