Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,440 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th May 2025

5849

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bangle! But was not happy with service or delivery time. Was for my aunties birthday on the 4th April didn’t get to her until May!”

Helpful Report

Posted 5 years ago

Hiya Sophie, thanks for leaving us feedback. We're so sorry there was such a huge delay in getting this to you. Sadly our teams have been stretched very thin so our replies haven't been as quick as usual. If we can feed this back please email askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“A great puzzle! Really tested our knowledge of London. However on finishing there were 2 pieces missing! Disaster.”

Helpful Report

Posted 5 years ago

Oh no Hattie we're so sorry to hear this! If we can help and to try and get a replacement processed, please pop an email over to askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“The jigsaw was indeen a puzzle as the cover image on the tube was for a much smaller area of the map of New York and Paris than the actual puzzle itself! May be the manufacturer forgot to include a paper image in the tube itself? This is the first time I have had to make a jigsaw without the image!! Very strange.”

Helpful Report

Posted 5 years ago

Hi there Tim, thanks for popping us over feedback. This is something we will look into with our supplier as we have had similar feedback from other customers. If we can help further, please drop us an email at askus@oliverbonas.com. Thank you, Team OB

Posted 5 years ago

“My ‘champagne glasses’ arrived promptly and in good condition but I was shocked at how big they were. Honestly more suitable for Belgien beer or a gin and tonic. Who want a warm pint of champagne. That was a disappointing first buy. Returning was easy though.”

Helpful Report

Posted 5 years ago

Hi Philip, thanks for getting in touch and we're so sorry to hear the glasses came up a bit big. Once they've been scanned in by our returns team we'll get your refund sorted. Thank you. Team OB

Posted 5 years ago

“Disappointed with the size of earring smaller than it looks”

Helpful Report

Posted 5 years ago

Thank you kindly for the feedback Caroline. We're so sorry to hear but if we can help with getting a return sorted, please email our team at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“Too many pieces fit in too many places. It is too large for most households to put anywhere. Thought I had ordered 1000 not 2000. Poor quality pieces, some coming away from the backing. No recommended.”

Helpful Report

Posted 5 years ago

Hi Annette, thank you kindly for the feedback. This is very disappointing to hear so we'll pass this onto to our supplier. Please pop an email over to askus@oliverbonas.com if we can sort out a return. Thank you. Team OB

Posted 5 years ago

“Unfortunately one of the chocolates was broken when it arrived I have emailed OB but not had a response yet”

Helpful Report

Posted 5 years ago

We're so sorry to hear one of the chocolates arrived broken. We're being stretched a little thin at the moment at OB but we'll be in touch soon to arrange a replacement. Thank you. Team OB

Posted 5 years ago

“The dress I received is not black it's an ugly grey colour. The fabric also has a weird texture. Very heavy - not suitable for summer. I don't like it at all.”

Helpful Report

Posted 5 years ago

Thanks Fiona for popping over feedback. We're so sorry to hear the dresses weren't quite right. If we can set up an exchange/refund please email us at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“Really disappointing... bought this recently ready for my new house when I move... was super excited to open it to only find it is marked and scratched. Really not happy considering the price pre sale. Shall be contacting them to return.”

Helpful Report

Posted 5 years ago

Hi Kerry, thanks for getting in touch and for the feedback. We're so sorry this arrived like this. Please get in touch with us at askus@oliverbonas.com, and we can either get a replacement sorted or arrange a return. Thank you. Team OB

Posted 5 years ago

“Hi , I received the puzzle but sent you an email to say two pieces were missing and had no response . It was such a shame as I loved the Little Feminists theme of the puzzle but ended up rather disappointed at the inability to complete the puzzle . Regards S Rowen -Jones”

Helpful Report

Posted 5 years ago

Hiya Stefanie, thanks for getting in touch. We're so sorry for the delay in getting back to you. We're being stretched incredibly thin at OB so we're still playing catch up. We'll get this sorted as soon as possible. Thank you. Team OB

Posted 5 years ago

“Both the earrings and necklace were miniscule and was virtually impossible to close the clasp on the necklace”

Helpful Report

Posted 5 years ago

Hi there Diane, thanks for popping us over feedback. We're so sorry to hear they're a bit small and the issues with the clasp. If we can help with the return in anyway please email over to askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 5 years ago

“Really lovely, good quality sunglasses but didn’t come in the silver box that was shown on the website, so very disappointed.”

Helpful Report

Posted 5 years ago

Oh no Lisa we're so sorry to hear this! Please get in touch with our customer services team at askus@oliverbonas.com and we'll see if we can get a replacement box sent out. Thank you. Team OB

Posted 5 years ago

“at present very poor as I never collected this blouse and I have not had my 49.50 refund yet ....... normally you are fab”

Helpful Report

Posted 5 years ago

Hi Olivia, thanks for getting in touch. At the moment we are operating on a skeleton crew due to what's going on at the moment so please bare with us. Click and collects are taking a while to sort out since our stores are closed. Please email askus@oliverbonas.com and we'll get this processed as soon as possible. Team OB

Posted 5 years ago

“OB is great! Quick delivery ... but if u r sending a gift they send the invoice too .. not great!”

Helpful Report

Posted 5 years ago

Hi Emily, thanks for the feedback. If you choose our gift box option on our website we do not send the invoice to the recipient. If we can get this sorted please email askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 5 years ago

“The woman who served me today was being incredibly racist, her treatment of white customers over me was very apparent. She clicked to call me over to the till, made me show her ID in order to return something, whilst the woman next to me returning something also was not asked for any sort of ID. I don't think I will visit the St Pancras store again. This racism is tiring and disgusting..”

Helpful Report

(St. Pancras) - Posted 5 years ago

“Item was broken during delivery and automatically returned to sender, item was then out of stock. Was buying for a gift so a bit disappointing. However customer service team were good at sorting refund quickly.”

Helpful Report

Posted 5 years ago

Hi Hannah, thanks for getting in touch with us and we're so sorry for the trouble you've had from start to finish. We're glad to hear our customer services team were good but if we can get this fed back to Hermes in anyway, please do email askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“Beautifully made but far too tight - would give you a headache!! Will have to alter to use.”

Helpful Report

Posted 5 years ago

Hi Jill, thanks for getting in touch and for the feedback. Really sorry to hear Its too tight. If we can get this exchanged for you, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“Returned jumper as fit poor. Sleeves too wide and fitting box shaped.”

Helpful Report

Posted 5 years ago

Hi Pamela, thanks for getting in touch. Really sorry to hear it wasn't quite the right fit. We'll pop this feedback over to our quality control team so this can be looked into. If we can be anymore help please do email us at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“Paid extra for it to be nicely boxed and wrapped. Came smashed, refund given with no more in stock to re send. Left with no present for my partner for Valentine’s with short notice. Customer service were pleasant and refund given promptly”

Helpful Report

Posted 5 years ago

Hi Helen, thanks so much for the feedback but we're so sorry your order journey was a mess from start to finish. This is something we can feedback to our courier as this is not on. If we can be anymore help, please do email over to askus@oliverbonas.com. We can then send all the info over to Hermes. Thank you. Team OB

Posted 5 years ago

“They're really nice but kept falling out of my ears, lost one the first time I wore them”

Helpful Report

Posted 5 years ago

Hi Hannah, thanks so much for the feedback but we're really sorry to hear this. If we can get these replaced please get in touch with our customer service team at askus@oliverbonas.com. If not we can of course issue a full refund. Thank you. Team OB

Posted 5 years ago

Oliver Bonas is rated 4.8 based on 197,440 reviews