Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,429 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,429 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th May 2025

5849

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No confirmation email came through after order. My order didnt show in the logged in area of the site, under My Orders. Although my bank account had been debited, no confirmation or trace of the order made me unsure and anxious if it had gone through. I emailed Oliver Bonas but response was to be expected "within 7 days" - that's a long time. Eventually someone came back to me, after the my order had been delivered. If your system is not working properly, at least ensure your customer service can deal with the issues in a timely manner. The order was a mirror and arrived with black spots on the glass and some minor defects on the frame - not worth the hassle of returning, but very disappointed.”

Helpful Report

Posted 4 years ago

Hi there Irene, thanks for getting in touch and for letting us know. We are so sorry for the experience you've had with us from the get go. Sadly our customer service team are all being stretched incredibly thin at the moment due to what's going on and are currently working on a skeleton crew. Thank you, Team OB

Posted 4 years ago

“Great card, really expensive delivery and took a week to detach, came in a big box, an envelope would have been great. Love your cards but not good value for money with the delivery. Daren't tell my Mum, how much it cost, she would kill me, was buying it for her as she is 84 and self isolating.”

Helpful Report

Posted 4 years ago

Thanks Mandi for the feedback. We're so sorry to took so long to arrive. Please get in touch with our customer service team at askus@oliverbonas.com if we can be anymore help. Thank you. Team OB

Posted 4 years ago

“I haven’t received the package yet”

Helpful Report

Posted 4 years ago

Hi there Muriel, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I have yet to receive this item. An e mail from Hermes to me said it had been delivered!- but not to me”

Helpful Report

Posted 4 years ago

Hi there Margery, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Poor customer service as still awaiting response to my email regarding damaged frame”

Helpful Report

Posted 4 years ago

Hi there Karen, thanks for getting in touch. We are so sorry for the lack of response from us. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon this sorted. Thank you, Team OB

Posted 4 years ago

“I am still waiting for this order”

Helpful Report

Posted 4 years ago

Hi there Alison, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“The image of the earrings online is completely different as to what arrived. The size is much smaller than appeared online.”

Helpful Report

Posted 4 years ago

Thanks, Norma, for the feedback. We'll get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“The online ordering is not easy, especially when trying to apply discounts! Emailed customer service over a week ago and still haven’t received a reply. Was disappointed with the quality of the bag, it looks amazing in the picture, but the chain and clasp looked “cheap” in real life. It won’t put me off as I have lots of stuff purchased in store which I love. But maybe I’ll stick to shopping in store.”

Helpful Report

Posted 4 years ago

Hi there Caryl, thanks for getting in touch and for letting us know. We are so sorry to hear the trouble you had ordering online with us and for the quality of the product. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They'll be in touch soon to get a replacement or refund processed. Thank you, Team OB

Posted 4 years ago

“Unfortunately this mug was broken when it arrived and it was actually a blue colour and not like the colour in the picture at all. I emailed and didn't receive a response which is disappointing.”

Helpful Report

Posted 4 years ago

Hi there Ann, thanks for getting in touch and for letting us know. We are so sorry to hear It's arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They'll be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Unfortunately the rollerball was broken on delivery. I have submitted an email regarding this to arrange for either a replacement or a refund but I have not yet received a response from OB. I still intent to purchase the item and hope it is not broken next time.”

Helpful Report

Posted 4 years ago

Hi there Simon, thanks for getting in touch and for letting us know. We are so sorry to hear It's arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They'll be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“The cheese board arrived totally cracked down the middle (not necessarily your fault but wasn’t very well protected), I send an email on Thursday and am yet to receive a reply which is a little disappointing”

Helpful Report

Posted 4 years ago

Hi there Libby, thanks for getting in touch and for letting us know. We are so sorry to hear It's arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They'll be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“The box sent for bracelet was huge and it would have been lost in there plus it was £5 I am returning it.”

Helpful Report

Posted 4 years ago

“Quick delivery and well packaged. Poor product.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Jonathan. If we can get this looked into please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I would have loved to be able to review this dress but it never arrived... when I contacted you to try and get another one sent out I was informed it was out stock. Although I understand things are difficult at the moment and this is more a review of the particular situation I encountered rather than the quality of the clothing, this experience would make me think twice about ordering online from here again”

Helpful Report

Posted 4 years ago

Hi there Helen, thanks for getting in touch and for letting us know. We are so sorry to hear this never arrived with our courier. We'll feed this back from our end so this can be looked into because this isn't on. We hope to have you back with us and we can use a different courier to get your order to you. Thank you. Team OB

Posted 4 years ago

“Quick delivery, but still waiting for an answer to the fact that one of my items was missing from my parcel.”

Helpful Report

Posted 4 years ago

Hi there Julie, thanks for getting in touch and for letting us know. We are so sorry to hear one of the items is missing. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They'll be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“So good we can shop online especially with lockdown. Miss visiting your Aberdeen store.”

Helpful Report

Posted 4 years ago

Really lovely to hear this Rhona! Hopefully all will be back tomorrow soon! Team OB

Posted 4 years ago

“Sadly one of the glasses had a flaw in the glass and had to be returned. They were ordered for a birthday present, so I had to organise something else. I have requested that Oliver Bonas refund the delivery charge I had to pay as well as the cost of the glasses. I was disappointed but depending on their refund, this should not deter me from ordering from them in the future.”

Helpful Report

Posted 4 years ago

Hiya Catherine, thanks for popping us over feedback. Really sorry to hear one of the glasses had a flaw. We'll feed this back to our home and gift team so this can be looked into and checked. Thank you. Team OB

Posted 4 years ago

“I received the two lamp bases but one lamp shade. I have contacted yourselves to resolve this issue but have had no response.”

Helpful Report

Posted 4 years ago

Hi there Kerrie, thanks for getting in touch and for letting us know. We are so sorry to hear this! Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They'll be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Wrong order received and I think, poor quality. They are a requested gift so hope the correct order arrives soon.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Ann! We'll feed this back to fulfillment so this can be looked into. We'll get this sorted as soon as possible. Thank you. Team OB

Posted 4 years ago

“Disappointing finish”

Helpful Report

Posted 4 years ago

Really sorry to hear this Evelyn. Please get in touch with our customer service team at askus@oliverbonas.com if they can get a replacement processed. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,429 reviews