Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,440 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th May 2025

5849

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smell lovely but don’t burn for as long as expected”

Helpful Report

Posted 4 years ago

Thanks Helen for the feedback with this. We're so sorry about this so we will feed this back to our home and gift team so this can be reviewed with our supplier. Please get in touch with us at askus@oliverbonas.com if we can sort out a replacement. Thank you, Team OB

Posted 4 years ago

“Lovely earrings but all bent in the post due to inadequate packaging.”

Helpful Report

Posted 4 years ago

Thanks for getting in touch with us Alison about this, we're so sorry they've arrived in this state. Please get in touch with our customer service team at askus@oliverbonas.com and they can get replacements processed for you. Thank you, Team OB

Posted 4 years ago

“I haven’t received the product yet. Your courier can’t find us! All other courier companies manage”

Helpful Report

Posted 4 years ago

We're so sorry about this Gilly! Please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“Love Oliver Bonas. Has lots of different gifts and things to buy. A definite favourite.”

Helpful Report

Posted 4 years ago

Thanks Amy for this! This is very kind to say, stay safe and well! Team OB

Posted 4 years ago

“I have been waiting since last week and still my items have not been delivered and it is for a birthday present. Can someone find out where the stuff is.”

Helpful Report

Posted 4 years ago

Hiya Joe, thanks for getting in touch and for leaving us feedback. Really sorry for the delay in getting your order to you but please email us at askus@oliverbonas.com and we can get this looked into. Thank you. Team OB

Posted 4 years ago

“Very fine and not very well detailed for the price. But no stars at all for the packaging that it was sent in. I got it and there was so little protection in the box for the item that it was hanging out of the box - out of the slit made when the card box flaps are folded that I’m lucky it arrived at all. Very poor all round. I will not be ordering from Oliver Bonas again!”

Helpful Report

Posted 4 years ago

Thank you for the feedback Moira. We're really sorry you weren't happy with the service we've given. We'll feed this back to our fulfillment team so this can be better packaged for the future. Thanks. Team OB

Posted 4 years ago

“One of my items is faulty and I have been unable to contact Customer Services about a replacement. Very frustrating.”

Helpful Report

Posted 4 years ago

Thanks for letting us know and we're so sorry to hear this Alison. Our customer service team is being stretched incredibly thin at the moment due to what's going so please bear with them and they will get this sorted for you as soon as they can. Thank you. Team OB

Posted 4 years ago

“Nice quality jeans but usual size seemed small and short in the leg”

Helpful Report

Posted 4 years ago

Hiya Adele, thanks for popping us over feedback. This is really helpful to know so we will get this sent over to our fashion team. Thank you. Team OB

Posted 4 years ago

“Ordered two necklaces, one was good but the second very disappointing. Also ordered a gift box for one but this was a bulky cardboard box, not at all what I was hoping for.”

Helpful Report

Posted 4 years ago

Hiya Tessa, thanks for getting in touch and for leaving us feedback. We'll feed this back to our fulfillment team as we feel the box sent was too big we're so sorry about this. If we can sort this out also, please email us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I have been debited for this item but I didn't have it”

Helpful Report

Posted 4 years ago

Hi there Anne, thanks for getting in touch. We're so sorry to hear this hasn't been received. Please email us at askus@oliverbonas.com and we'll have a look for you. Team OB

Posted 4 years ago

“Sadly my order arrived damaged so I had to post it back.”

Helpful Report

Posted 4 years ago

Oh no Emma we're so sorry to hear this! Once this is back we can either get it replaced or process a full refund. Please email us at askus@oliverbonas.com with details and we can forward this to our fulfillment and courier teams. Thank you. Team OB

Posted 4 years ago

“Although the mugs arrived quickly, the packaging was inadequate and 3 out of 4 of the mugs broke. Despite emailing and requesting a replacement, I have yet to receive a response. This is a bit disappointing, as it was a gift and I have never had a problem with Oliver Bonas before or the quality of their items/packaging (however this is the first time I ordered online).”

Helpful Report

Posted 4 years ago

Hi Elinor, thanks for popping us over feedback. This isn't what we want to hear we're so sorry about this. Please bear with us at the moment as our teams are being stretched a little thin due to what's going on. We'll get replacements sorted as soon as possible. Thank you. Team OB

Posted 4 years ago

“The lid is completely different to image (It's a different tone of blue that doesn't match with basket colour). I've sent an email regarding this and I am yet to receive a response.”

Helpful Report

Posted 4 years ago

We're so sorry to hear it doesn't look like what was advertised Alejandra. Please bear with us as our teams are being stretched a little thin at the moment. We will get this sorted soon. Thank you. Team OB

Posted 4 years ago

“I was very disappointed that the item I ordered arrived damaged. When I tried to notify OB of this and arrange a replacement ( it was a birthday present for my daughter) I was shocked that I couldn’t expect a response for 7 days. I realise that this is a challenging time For retail but feel that 7 days is unacceptable.”

Helpful Report

Posted 5 years ago

Hiya Viv, thanks for popping us over feedback and we're so sorry to hear your order arrived damaged especially if it was for a birthday present. We're glad we sorted a replacement but at the moment we are operating on a skeleton crew, and our entire team is being stretched incredibly thin at the moment. We don't like keeping our customers waiting but It's sadly been a reality for us for the last few weeks. Thank you. Team OB

Posted 4 years ago

“I have written to customer services. The packaging of the items within my parcel were insufficient which then damaged the box lid of the hand cream set. As this was a present I was upset that I had to give it in a damaged state. I have requested you contact me regarding this.”

Helpful Report

Posted 5 years ago

Hi Shirley, thanks for getting in touch and for letting us know. We're so sorry for the lack of response from us but please bear with us and we will get this sorted. Our teams are operating on skeleton crews at the moment and we're receiving a large volume of requests. We'll be in touch soon. Thank you. Team OB

Posted 5 years ago

“I love Oliver Bonas, however, this item arrived tarnished & scratched.. quiet disappointing!”

Helpful Report

Posted 5 years ago

Thank you kindly for the feedback Rachel. So sorry to hear this but if we can get this replaced, please pop an email over to askus@oliverbonas.com and we can look into this for you. Thank you. Team OB

Posted 5 years ago

“1 of 2 chest of drawers arrived badly damaged and I am awaiting a response on how to arrange collection and replacement...”

Helpful Report

Posted 5 years ago

Thanks for getting in touch Petra. We're so sorry for the delay. Please bear with us we're currently operating on a skeleton crew at the moment. We'll be back in touch soon to get this sorted and replaced. Thank you. Team OB

Posted 5 years ago

“Lovely skirt but came with security tag attached and wanted to wear it in this hot weather Still awaiting a reply over a week ago about this issue Shame as I love OB usually and am a regular customer”

Helpful Report

Posted 5 years ago

Really sorry to hear this Joanna. Please bear with us we are being stretched very thin at OB at the moment. We'll be in touch soon to get this sorted. Thank you. Team OB

Posted 5 years ago

“Really nice cut & style but the metallic gold thread makes it itchy on the inside. Such a shame”

Helpful Report

Posted 5 years ago

Hiya Ingela, thank you so much for the feedback this is really helpful. We will forward this to our fashion team so this can be looked into. Hope this is ok but do let us know if we can be anymore help at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“Poor! The puzzle is excellent quality but the jigsaw does not match the picture on the box, which only shows about 50% of the puzzle. Therefore it is incredibly difficult to finish unless you know London extremely well without a point of reference. I'd suggest the addition of a insert showing the whole map”

Helpful Report

Posted 5 years ago

Thanks Lou for the feedback and we're so sorry about this. This is something we'll be feeding back to our supplier so the picture can be updated in the future. Thank you. Team OB

Posted 5 years ago

Oliver Bonas is rated 4.8 based on 197,440 reviews