Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,454 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,454 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th May 2025

5849

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping is too expensive.”

Helpful Report

Posted 5 years ago

Hi Celia, thank you kindly for the feedback. We're so sorry for the postage prices we offer. We're currently looking into a cheaper solution which will hopefully be implemented in the near future. Have a great afternoon. Team OB

Posted 5 years ago

“OB were very helpful in dealing with my order queries and were quick to reply. Delivery through Hermes was terrible however - they missed the allocated delivery time twice and the third attempt to deliver the item (which was damaged) said they couldn't find my house. OB had to arrange delivery through Royal Mail”

Helpful Report

Posted 5 years ago

Hi Sophie! We're again so sorry for the trouble you've had from the get go. This feedback will be going over to Hermes because this is not what we expect from our courier. Please let us know once you receive the replacement safe and sound with Royal Mail. Thank you. Team OB

Posted 5 years ago

“Poor quality of products.”

Helpful Report

(Tottenham Court Road) - Posted 5 years ago

We are so sorry that you feel this way. Please do email us on askus@oliverbonas.com with more detail and we can look into this for you. Team OB.

Posted 5 years ago

“One of the glasses was cracked. I sent them back for a replacement. I never received it. The replacement was returned to warehouse before I had a chance to collect it- after two days.”

Helpful Report

Posted 5 years ago

Hiya April, we're sorry to hear this and don't want you stuck with a broken one. Please get in touch with customer services at askus@oliverbonas.com, and they'll get this sorted. Team OB

Posted 5 years ago

“I had to buy a replacement as the first one lost its colour when I washed it. Fingers crossed it doesn’t happen to the second blouse that I purchased.”

Helpful Report

Posted 5 years ago

Hello, we do appreciate you letting us know please drop our customer services team an email and they will be able to help. You can reach them at askus@oliverbonas.com Team OB

Posted 5 years ago

“These earrings were paler and bigger than the picture online. I intend returning them.”

Helpful Report

Posted 5 years ago

Hiya Marie, thanks so much for the feedback. If we can get this feedback sent over to our jewellery team, please email over to askus@oliverbonas.com and they'll get this looked into for you. Team OB

Posted 5 years ago

“The service was very friendly and it's a lovely shop BUT now that I have the receipt I see that what I bought is listed as a set of two baskets. I received one. They were not stacked as a pair. Have I paid for two and only got one? If it was not for this possible error I would have given a star for very good”

Helpful Report

(Leamington Spa) - Posted 5 years ago

Hiya, we are really sorry you did not receive both baskets. If you could pop us an email at askus@oliverbonas.com with a picture of your receipt we can sort this out for you right away. Team OB

Posted 5 years ago

“Lovey Bedspread, shame the price went up dramatically from when it was first advertised and sold out very quickly.”

Helpful Report

Posted 5 years ago

Hi Fay, we are sorry you were unhappy with the price increase of our bedspread. This was due to increased manufacturing costs, but if you would further explanation for this please pop us an email at askus@oliverbonas.com and one of our team would be happy to help. Team OB

Posted 5 years ago

“i know that above necklace was in the sale but was much smaller than expected”

Helpful Report

Posted 5 years ago

Hi Jennifer, we are sorry to hear you were not happy about the size of your necklace. We will be sure to pass your feedback over to our jewellery team, but if you would like to discuss this further one of our team would be happy to help you at askus@oliverbonas.com. Team OB

Posted 5 years ago

“I recently bought a plant pot online from Oliver Bonas, much to my horror when it arrived it was smashed. However I was not surprised when I looked and this pot had just been placed in a big box with absolutely no protection at all! Lack of care for what people had bought, up until then my experiences of Oliver bonas had all been positive however this made me rethink!”

Helpful Report

Posted 5 years ago

Hi there Chloe, oh no we're so sorry to hear this! If you can get in touch with our customer service team we can get a replacement sent over and forward the feedback to fulfillment. Just pop an email over to askus@oliverbonas.com and they can get it sorted. Thank you. Team OB

Posted 5 years ago

“Don't buy earrings at this shop. They won't let you return them even if you can't try them. I could not open the clip to remove the earring from the card so returned as faulty this morning but despite speaking to the manager, a refund was refused. Not pleased.”

Helpful Report

Posted 5 years ago

Please get in touch with our customer services team to discuss this further. The team's email address is askus@oliverbonas.com Team OB

Posted 5 years ago

“A system error meant my order never went through, and the item sold out. Money was of course refunded”

Helpful Report

Posted 5 years ago

Hi Louetta, we're so sorry to hear that you missed out an item because of a system issue. If you need any help placing any other orders you can call our customer service team on 0208 974 0110. Thanks, Team OB

Posted 5 years ago

“I wasn’t very pleased when I ordered this lovely dress as I ordered a size 6 in store and pre paid. However over a week went by without letting me know the dress was actually out of stock ! So I only found out when I called .. in the end it was resolved but I was slightly disappointed with the lack of communication.”

Helpful Report

Posted 5 years ago

We're sorry about this and we do appreciate your feedback. Team OB

Posted 5 years ago

“I still have not received my order”

Helpful Report

Posted 5 years ago

Oh goodness, please send us an email to askus@oliverbonas.com along with your order number. Thanks, Team OB

Posted 5 years ago

“This came up very big and therefore looked frumpy”

Helpful Report

Posted 5 years ago

Hi Vivien. We are so sorry to hear you are not happy with your purchase. Please do contact us at customer services at askus@oliverbonas.com or call on 0208 974 0110 if you would like any further help. Team OB

Posted 5 years ago

“I've never bought anything from this place, I've never heard of it but I'm getting thanking me for my purchase. Someone screwed up somewhere!”

Helpful Report

(Belfast Arthur Street) - Posted 5 years ago

Hiya, we are sorry that you are getting unknown emails from us. Please could you email us at askus@oliverbonas.com with your email address so that we can remove you off our system. Thank you, Team OB

Posted 5 years ago

“One of the stones was missing from the earrings that were sent me.”

Helpful Report

Posted 5 years ago

Hi Louise, so sorry to hear that this happened. Please could you send us a photo of your faulty earrings to askus@oliverbonas.com and we can assist you further with this? Thanks, Team OB

Posted 5 years ago

“Husband bought me these for Christmas. Put them on for going to Christmas Dinner. Lost 1st earring within an hour & 2nd was lost before the end of the meal. Gutted - I felt terrible losing a gift so soon after it being given. Had the earrings come with 'butterflies' they would have stayed on. I ordered another pair & pretended to husband that I had found the original pair. To be honest I wish I hadn't bothered. To keep them on it is necessary to squeeze the posts hard against the ears which means they don't sit properly as creepers and are quite uncomfortable. Between us we paid £51.90 inc postage for a pretty mediocre pair of earrings. Wouldn't recommend buying them.”

Helpful Report

Posted 5 years ago

We are really sorry to hear that these earring come undone and are lost so easily, that really shouldn't happen and can completely understand your disappointment. Please email us with the details at askus.oliverbonas.com and we can look into this for you. Team OB

Posted 5 years ago

“Lovely dress lovely fit wanted it to wear to a function just a shame one of the buttons were missing”

Helpful Report

Posted 5 years ago

Hi Jan, sorry to hear that one of the buttons was missing from your dress. Please could you send us a photo of this to askus@oliverbonas.com and we can investigate this further for you? Thanks, Team OB

Posted 5 years ago

“I ordered this in a size 10 and received a 12 then had it exchanged but felt it was poor quality so returned it. I like a lot of other items but am afraid that they also will be poor quality”

Helpful Report

Posted 5 years ago

Hi Diane, we are sorry that you were not happy with the quality of our clothing. Your feedback is really important to us so could you please email us over at askus@oliverbonas.com so one of our team can help you with this. Team OB

Posted 5 years ago

Oliver Bonas is rated 4.8 based on 197,454 reviews