Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,454 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,454 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th May 2025

5849

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately one of the three bowls was broken - as it was a Xmas pressie too late to send back so had to re-package it with just the two 😞”

Helpful Report

Posted 5 years ago

Hi Jeanette, we are really sorry to hear your order arrived damaged, this definitely isn't how we want our customers to receive their order. If you could pop us an email at askus@oliverbonas.com one of our team can help you with this. Team OB

Posted 5 years ago

“Item delivered with the middle bowl broken. Not well packaged. Had to return to store for an exchange.”

Helpful Report

Posted 5 years ago

Hiya Jonathan, thanks for letting us know and we're so sorry about this. If we can be anymore help or to get this logged with our fulfilment team, please pop an email over to askus@oliverbonas.com. Team OB

Posted 5 years ago

“Unfortunately despite being ordered over a week before Christmas, my order didn't arrive in time for Christmas Day.”

Helpful Report

Posted 5 years ago

Hi Lucy, we are really sorry that your order wasn't delivered before Christmas, could you please pop us an email at askus@oliverbonas.com and one of our team will happily help you further with this. Team OB

Posted 5 years ago

“Oliver Bonas have tried to deal with the problem of this teapot being repeatedly faulty but have failed to send one that is satisfactory - something which shouldn't be too hard to do I wouldn't have thought but it doesn't seem they have any quality control.”

Helpful Report

Posted 5 years ago

Hi Jo, this is really disappointing to hear we're sorry for the continued issues you've had with the teapot. If you can pop an email over to askus@oliverbonas.com, we can get this logged with our home and gift team as this is not on. Hope this is ok. Thank you. Team OB

Posted 5 years ago

“Good service”

Helpful Report

Posted 5 years ago

“The bowl arrived chipped. I hope to be able to exchange it. The packaging was certainly not sufficient to protect something like the chip and dip bowl.”

Helpful Report

Posted 5 years ago

Hi Daudi. We are so sorry to hear your bowl did not arrive in the perfect condition we would expect. Please do contact us at customer services at askus@oliverbonas.com or call us on 028 9740110 and we will be happy to get this sorted out for you. Team OB

Posted 5 years ago

“Service was ok but the cashier removed the price sticker poorly which left have the sticker attached and loads of residue. Didn’t look great when giving the product as a gift to someone.”

Helpful Report

(Southampton) - Posted 5 years ago

Thanks for getting in touch and for letting us know. We're so sorry the cashier left a bit of residue on the item. If we can feed this back to the store or get a replacement processed, please get in touch with our customer service at askus@oliverbonas.com. Team OB

Posted 5 years ago

“I don’t understand why a gift receipt isn’t classed as proof of purchase and a refund can’t be given, only a credit note. The whole point of a gift receipt isthat it is proof of purchase”

Helpful Report

(Aberdeen) - Posted 5 years ago

Hi there, so sorry for what's happened but please get in touch with our customer service team and we can look into this for you. Please pop an email over to askus@oliverbonas.com

Posted 5 years ago

“Two of the earrings I ordered already have been damaged.”

Helpful Report

Posted 5 years ago

Hi Anna, sorry to hear this. Can you please send us an email to askus@oliverbonas.com with photos of your damaged earrings? From there, we can investigate this further for you and organise either a replacement or refund. Thanks, Team OB

Posted 5 years ago

“- The product ordered looks different from the picture. - The first delivery got lost. + The member of the support team I spoke with was very polite and took quick action.”

Helpful Report

Posted 5 years ago

Hi Ervin. Sorry to hear that the product was not what you were expecting. Let us know if you need any assistance returning this. Thanks, Team OB

Posted 5 years ago

“Lovely shade but whatever we do we cant get it to hang straight!”

Helpful Report

Posted 5 years ago

Hi Mike, sorry to hear that your lampshade won't hang straight. Can you please send us a photo of this to our email address askus@oliverbonas.com along with your order number? From there, we can investigate this further for you. Thanks, Team OB

Posted 5 years ago

“I have not received this item yet. An email to confirm collection has not been recieved.”

Helpful Report

Posted 5 years ago

Hi Tess, sorry to hear that you have not received your order yet. Please give us a call on 0208 974 0110 or email us at askus@oliverbonas.com so we can investigate this further for you. Thanks, Team OB

Posted 5 years ago

“See item review”

Helpful Report

Posted 5 years ago

Hiya Clive, so sorry to hear about this but thank you for the feedback. Please get in touch with customer services at askus@oliverbonas.com to see if we can help and get these returned for you. Team OB

Posted 5 years ago

“Lovely glasses but they were cracked when I opened them.”

Helpful Report

Posted 5 years ago

Hiya Eleanor, oh no we're so sorry to hear this! Please get in touch with our customer service team on askus@oliverbonas.com and they can get this sorted for you. Team OB

Posted 5 years ago

Hiya Eleanor, thanks for getting in touch and we're so sorry about this! Please get in touch with our customer service team at askus@oliverbonas.com, and they'll be able to arrange a replacement. Team OB

Posted 5 years ago

“Very disappointed that this tiny gift card arrived in an unnecessarily large box by courier. Wouldn't go through letter-box. Surely an envelope in the post would be more environmentally sensible?”

Helpful Report

Posted 5 years ago

Hi Lydia, thanks for getting in touch and for the feedback. We're so sorry about this but if you could email our customer service team at askus@oliverbonas.com, they can get this logged with our fulfillment team as that really is a waste. Team OB

Posted 5 years ago

“Very difficult to do. Emailed for help still waiting for reply. So don't recommend product.”

Helpful Report

Posted 5 years ago

Hiya William, thanks for getting in touch. We're so sorry for the delay in getting back to you. We've been very busy at OB over the sale period so we're currently still playing catch up. Our customer service team will be in touch soon. Team OB

Posted 5 years ago

“Expensive.”

Helpful Report

Posted 5 years ago

“My order was sent in two separate parcels. One parcel didn’t arrive, but customer services were great and sent another straight away. However, the necklace arrived broken which I only discovered when gifting it on Christmas Day.”

Helpful Report

Posted 5 years ago

Hiya Lucy, we're so sorry to hear this especially if the necklace was for a Christmas present. Please get back in touch with our customer services and we can get this sorted for you as well. Team OB

Posted 5 years ago

Oh dear, we are really sorry about this. We appreciate your feedback which will be passed onto our Jewellery Team. Please get in touch with a photo and order number to our customer services team. The team's email address is askus@oliverbonas.com Team OB

Posted 5 years ago

“I ordered three small items from you and I was disappointed to see they were delivered in a huge box, way too big for what had been sent This was completely unnecessary and the amount of packing that was needed was also ridiculous. The box had also been partially opened which is incredibly poor. People shouldn't be opening my packages, even partially. I'm sad to say I think it's highly unlikely that I'll be ordering from you again”

Helpful Report

Posted 5 years ago

Hi Rebecca, we're so sorry to hear that your box had been opened slightly this really isn't the service we expect our customers to receive form the couriers. We will also be sure to pass your feedback on about the packaging and we're sorry that your order was sent out in sch a large box. If you need anything else at all you can contact our customer service team at askus@oliverbonas.com. Thanks, Team OB

Posted 5 years ago

“The earrings were smaller and of a poorer quality than anticipated. Plus it was strongly suggested that I'd need an OB box. Stupidly I thought it would for my purchase. It was far too big and left me feeling cheated.”

Helpful Report

Posted 5 years ago

Hi Karen, sorry to hear that you were disappointed with the size and quality of your earrings. You are welcome to return these to us for a full refund using the free returns label in your parcel or by visiting any of our store locations. If you need any help with this, please let us know. Thanks, Team OB

Posted 5 years ago

Oliver Bonas is rated 4.8 based on 197,454 reviews