Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,701 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5939

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible quality”

Helpful Report

Posted 4 years ago

Hi Anna, We're so sorry to hear the quality is terrible, please can you drop us an email askus@oliverbonas.com if you need any more help. Thanks, Team OB

Posted 4 years ago

“Lovely quality material but the purse is small in comparison To previous Oliver b purses. The centre of the purse exposes your cards and the purse contents too much”

Helpful Report

Posted 4 years ago

Hi Francesca, Thank you for your feedback and we'll be passing this information to our Accessories Team. Best, Team OB

Posted 4 years ago

“Good service”

Helpful Report

Posted 4 years ago

“Really poor. One of the links was already broken and this had to be fixed before it could be warn. Probably wont be buying gifts from here again”

Helpful Report

Posted 4 years ago

Hi Paul, So sorry to hear the necklace arrived broken, please drop our customer service team an email to look into this further - askus@oliverbonas.com. Kind regards, Team OB

Posted 4 years ago

“Straightforward order and delivery. I had to return one item and it took a long time before I heard anything about if it a new one will be sent. And still now it’s not clear.”

Helpful Report

Posted 4 years ago

Hiya, so sorry to hear there was a delay with your return, please drop us an email at askus@oliverbonas.com and we can look into this for you. Kind regards, Team OB

Posted 4 years ago

“Gift box delayed my order because OB had run out of stock (I was only notified after order had been placed). Item itself was small but the gift box was huge and not appropriate for the gift. Would not recommend.”

Helpful Report

Posted 4 years ago

Hi Rachel, so sorry there was a delay with your order and the gift box was not appropriate for the gift, if you need anymore help please contact our customer service askus@oliverbonas.com. We appreciate your feedback, best Team OB

Posted 4 years ago

“Really disappointed. The candle barely makes an impact on our medium sized room. Won't buy again.”

Helpful Report

Posted 4 years ago

Sorry to hear this Al. We will feed this back to our supplier so this can be reviewed. If we can get this get looked into, please email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Really poor quality - picture is pixelated, the frame is flimsy mdf and cheap plastic . Frame arrived cracked and broken ! I had to send it back. Not worth the money at all! I wouldn’t even pay £50 for this. Very surprised OB Selling this. OB apologised and refunded and it was collected from my home.”

Helpful Report

Posted 4 years ago

We are very sorry this arrived in the state in did. We don't expect this from our products so we will raise this with our supplier so this can be looked into. Glad to hear we were able to pick it up and refund, but let us know if we can ever be anymore help. Thank you, Team OB

Posted 4 years ago

“Style over Substance. Product damaged upon receipt”

Helpful Report

Posted 4 years ago

“Very disappointed. Did not use.Not worth £5 should come with a gift box.”

Helpful Report

Posted 4 years ago

Hi Maridy, So sorry you were disappointed with our gift box, we're trying to improve our gifting service so your feedback is really important to us. Kind regards, Team OB

Posted 4 years ago

“Jumper was not true to size . Have returned but not heard anything since ?”

Helpful Report

Posted 4 years ago

Hi there Annette, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Item arrived but won’t work. Really disappointed”

Helpful Report

Posted 4 years ago

“Incredibly disappointed with Oliver Bonas!! The first two arrived not properly packaged and damaged! The third one is in better condition but still not perfect! Although they resent new ones quickly, I expected far better treatment from them and quality!”

Helpful Report

Posted 4 years ago

Hi Laura, So sorry you've had issues with your delivery and packaging, we will have our Fulfilment Team to look into this. Best Team OB

Posted 4 years ago

“Wasn’t delivered in time for Valentine’s Day despite paying £7 postage.”

Helpful Report

Posted 4 years ago

Hi There, We are so sorry your order did not arrive on time. Please email over your order number to askus@oliverbonas.com so we can get this looked into for you. Thanks, Team OB

Posted 4 years ago

“Not good quality. Won't buy from here again.”

Helpful Report

Posted 4 years ago

Hi Gill, We are so sorry you felt the quality of your order was not up to standard. I will be sure to pass over your feedback so we can review the quality of the product Thanks, Team OB

Posted 4 years ago

“I loved this bulb so so much! Here we are, 10 months later and it's dead, all of a sudden! I'm so sad, a £25 light bulb! My wallet is crying”

Helpful Report

Posted 4 years ago

“Item was a gift and arrived completely broken which is not ideal. But the customer service team were lovely and resolved the issue promptly. Really appreciate it”

Helpful Report

Posted 4 years ago

We're ever so sorry this arrived completely broken, but lovely to hear our customer service got this resolved. Always here if you need us, Team OB

Posted 4 years ago

“It still has not arrived.”

Helpful Report

Posted 4 years ago

Hi there Colleen, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Earing was broken so couldn’t wear them but hot a full refund after sending photo of same ... really good customer service”

Helpful Report

Posted 4 years ago

We're still really sorry to hear this as we don't expect this from our jewellery. We will still feed it back to our supplier. Have a lovely day, Team OB

Posted 4 years ago

“The delivered item smelt of perfume suggesting it had been worn previously”

Helpful Report

Posted 4 years ago

Hi Catherine, We are so sorry your order arrived smelling of perfume. Please contact us at askus@oliverbonas.com so we can look into this more for you. Thanks, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,701 reviews