Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,736 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,736 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5940

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to shop online.”

Helpful Report

Posted 8 months ago

“Very easy and simple”

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Posted 8 months ago

“shopping is good but they gave me a bag which i didnt ask for and charged me 10p which i am not happy about”

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(Chichester) - Posted 8 months ago

Hi there, We're sorry you were charged for a bag in-store when you didn't ask for one, this isn't the service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“The website is good”

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Posted 8 months ago

“Ok but discovered could have bought the same book in two other places nearby with 25% off. So not great experience”

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(Winchester) - Posted 8 months ago

“It was OK arrived on time I'm sure my granddaughter will love it”

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Posted 8 months ago

“The delivery came quickly but sadly the bag was damaged.”

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Posted 8 months ago

Hi there, We're so sorry to hear that your bag has arrived damaged, this isn't the quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Need to be able to print out a gift receipt from the emailed receipt please.”

Helpful Report

(St. Albans) - Posted 8 months ago

Hi there, Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“I have no problem with the website, although i would say that the photos of the dress i bought were conpletly not the colour of the dress that arived. (it was musted yellow on the screen and ORANGE in real life)”

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Posted 9 months ago

“Very good”

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Posted 9 months ago

“Acceptable.”

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Posted 9 months ago

“Lovely colour but way oversized”

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Posted 9 months ago

“no issues with store or website”

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Posted 9 months ago

“Good. Like the store and website easy to use”

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Posted 9 months ago

“Good but disappointed with some of my purchases”

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Posted 9 months ago

Hi there, We're sorry to hear that you're disappointed with some of your purchases, this is not the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“Great! Very cute. Bit mean of OB to charge for in store pickup and to not accept Amex”

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Posted 9 months ago

“Still waiting on a refund for a faulty product. Not very prompt.”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that you're still waiting on a refund for an faulty item, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“Lovely staff, on line & in store”

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Posted 9 months ago

“In store great but very confusing emails about whether my order had arrived / been returned to the warehouse.”

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Posted 9 months ago

“Items were purchased online. Website was easy to use.”

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Posted 9 months ago

Oliver Bonas is rated 4.8 based on 203,736 reviews