Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,890 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,890 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 6th October 2025

5969

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The website was great however I ordered an item and the wrong colour was sent. I contacted Customer Service who sent out a replacment. However when this arrived it was still the wrong colour. I have returned both items and still waiting for a refund. It’s a pity as the item was lovely.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you were sent the wrong item twice and you're still waiting on your refund, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Item didn’t fit, went to Southampton store to return, told the system was down would have to post back. Returned 3 weeks ago, still no refund or correspondence. Poor service”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you're still waiting on your refund and you were not able to return your item in store, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Shoes fit and I am happy with them. Oliver Bonas were badly let down by their choice of courier- Evri. Package was delayed with no further communication from Evri. I was left uncertain whether the delivery had been lost and had started contact with Oliver Bonas/ ordered shoes from another company when they finally turned up. I then had to return these. All in all a bit of a hassle. Evri have consistently let me down and I would be put off from using Oliver Bonas knowing Evri is their courier.”

Helpful Report

Posted 1 year ago

“The dress I ordered was faulty. So I can’t really leave a great review. I know things happen and it hasn’t put me off ordering again. My refund was prompt that’s all I can add.”

Helpful Report

Posted 1 year ago

“very poor, no customer service provided item never recieved and replacement not offered. No response to complaint submitted”

Helpful Report

Posted 1 year ago

“I ordered size 18 and was sent a size 6. So disappointed as wanted to wear the weekend they arrived. They must have a checking system? Weekend ruined as everything purchased to work with trousers.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you received the wrong size on an item you wanted to wear this weekend, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Website experience is OK but some glitches accessing via mobile.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you're having some troubles with our website on your phone, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“when you know you are not going to get more stock of an item do you not say so instead of the Email me when back in stock. Buggers people about who are waiting for something you know you know you are not going to supply”

Helpful Report

Posted 1 year ago

“I purchased a bag online and it ripped when I went out with it for the very first time. I’m very disappointed with the quality. I expected better quality from a brand like Oliver Bonas. I sent an email and they’ve asked me for a picture with the option to either return it or refund it. I would definitely be getting it refunded. Not pleased at all.”

Helpful Report

Posted 1 year ago

“Sadly very poor customer service chasing up an Evri delviery that never arrived. i was asked to chase up Evri myself and then when they admitted liability, I was then put through a long process contacting Oliver Bonas again and hav ing to fill in more paperwork to claim a refund. The process was incredibly time consuming and frustrating. I had similar issues with an M and S delviery that did not arrive with Evri recently and their customer service was much better.”

Helpful Report

Posted 1 year ago

“Gift box was randomly refunded and recipient had no idea who the parcel was from. Terrible!”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that your gift box was refunded and the recipient didn't know who their gift was from, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Bought for friend’s 50th. Clasp didn’t work. She is sending them back which is inconvenient and frustrating as they were a gift.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that the clasp your item does not work, this is disappointing to hear especially as it's meant for a gift. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Delivered quickly and website was easy to navigate. I would like an instore stock locator online.”

Helpful Report

Posted 1 year ago

“The dress was in a right state screwed up in a ball and split at seems a real shame as when I seen it in the shop it looked lovely will not order on line again”

Helpful Report

Posted 1 year ago

“Product not accurately described”

Helpful Report

Posted 1 year ago

“First time ordering from Oliver bonas and had to return item as it broke on the first time of using it. Return was easy enough but response from customer service was not quick or particularly helpful.”

Helpful Report

Posted 1 year ago

“Bad. I paid for next day delivery. I had a wedding and was going on holiday. Parcel arrived too late. I ordered on the Friday and it never arrived till the Monday. I was already on holiday.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that your parcel that you paid next day delivery for did not arrive in time for your holiday, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Absolutely terrible.... Order wasn't delivered to my address and then took over 3 weeks to get a refund and I had to chase up with at least 10 emails ....NOT Happy... Will never order from them again !!”

Helpful Report

Posted 1 year ago

“One wash and the fabric started falling apart with threads everywhere.”

Helpful Report

Posted 1 year ago

“Unimpressed with the 10 day wait for online refund from Oliver Bonas. Took them 5 days to process item and now it's 9 days and refund not in bank!! Customer service don't care and just say takes 10 days for refund. Unprofessional service. Anywhere else does not take 10 days for a refund!! Unimpressed, don't buy on line items from Oliver Bonas. Been shopping at Oliver Bonas for 10 years, makes me think I should shop elsewhere.when you talk to custimer service, not friendly, more like a machine!! 10 days for refund is bad customer service and 5 days my item sat waiting to be processed, lazy staff !!”

Helpful Report

Posted 1 year ago

Hi Catherine, We are sorry to hear you have been unimpressed with our service here at OB. We can see you have been in touch with our customer service team who have been helping with this. However, if you need further help please do reach back out to our team at askus@oliverbonas.com. Thanks, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 205,890 reviews