Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,203 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,203 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 16th August 2025

Russell D

Oliver Bonas 5 star review on 15th August 2025

Fiona H

Tamari I

Anonymous

Oliver Bonas 5 star review on 14th August 2025

Carol M

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately none of these items ever reached me as they were sent via Evri who are useless in our rural area and the parcel was lost, no communication from courier. Oliver Bonas customer service was very good but in the end I wasted ages in emails without successfully purchasing these items. I would please ask companies to avoid using Evri , terrible service and let your reputation down . As we say around here EVRI = NEVRI SEE IT”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order did not arrive with you safely. We do completely understand your disappointment, as this is not the standard we expect from our courier. Thank you for your feedback about Evri, we know at times courier services can be frustrating and we are sorry that you have had a bad experience. Using Evri is a wider business decision, but we will certainly pass your feedback on. Please do reach out to our Customer Service team again, if you would like to discuss this further. Have a lovely day, Team OB

Posted 1 year ago

“Didn't receive this”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you have not received your order, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Picture number one arrived very dented, not even straight!! So I called OB to get a replacement and was told I’d have to reorder the replacement and pay for another and organise my own returns! Picture number two arrived with one dent, I’ve kept it as I really couldn’t be bothered to try to send it back and reorder another, also at this point I’d paid for 2 and was still waiting a refund! First time I’ve ordered from OB so unimpressed! Costumer service is extremely poor!”

Helpful Report

Posted 1 year ago

Hi Victoria, We are sorry to hear your lovely wall art arrived damaged, we completely understand how disappointing this is and this is not the quality or service we aim for here at OB. Also, we are sorry you have not received a refund for the returned wall art yet, please contact out customer service team so we can look into this and get this sorted for you. Thanks, Team OB

Posted 1 year ago

“I ordered and didn’t receive as was told was out of stock”

Helpful Report

Posted 1 year ago

“In the store when I went to return the jumpsuit the girl who served me was extremely rude and even though I had all the emails she said I needed a paper receipt . She caused a real fuss and I asked for the manager who came and refunded it no problem . The original girl was argumentative and really didn’t want to help me”

Helpful Report

Posted 1 year ago

Hi Debbie, We are sorry to hear about your recent experience in store, when returning your jumpsuit. So that we can look into this for you, please contact our Customer Service team through the link below : https://www.oliverbonas.com/about-us/contact-us Please detail your experience further, including the store, date and time. The team can then look into the best next steps. Speak soon, Team OB

Posted 1 year ago

“I really like the jewelery designs but they are all very bad quality. Most of the necklaces and earings I bought either broken so quickly or got rusted. I went to Oliver Bonas Muswell Hill and Crouch End branch to get some advice how to fix the jewelleries, however they were both very unhelpful, especially the guy in Muswell Hill branch said to me to go to other branches although I bought a few things from their shop. Since then I don't even walk in any Oliver Banas shops which used to be my favorite.”

Helpful Report

Posted 1 year ago

Hi Arzu, We are sorry to hear about your experiences with our jewellery pieces recently. This is dissapointing and not the standard we expect from our products. Please contact our Customer Service team through the link below. The team would then be happy to look into this and resolve this for you: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Voucher I knew I had could not be located when I logged in I had to contact customer services”

Helpful Report

Posted 1 year ago

“I was sent the wrong size & the item is now out of stock I am very disappointed. My daughter decided to buy it off me otherwise would have had to pay for the return too. It’s my 3rd problem with O.B. getting a bit tired of this feel it’s not worth it to shop here.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have been sent the wrong size in your recent order. This is dissapointing and not how we expect our orders to arrive. So that we can look into this for you, please do reach out to us through the link below: https://www.oliverbonas.com/about-us/contact-us . Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Poor quality - they fall out of your ears and discolour quickly within a year”

Helpful Report

Posted 1 year ago

“Experience was fine..no issues”

Helpful Report

Posted 1 year ago

“I didn’t receive the glasses I ordered. I wasn’t charged for them but was left disappointed. I did get the scarf that was on sale but I only bought that to make up the order and get free postage.”

Helpful Report

Posted 1 year ago

Hi Helen, Sorry to hear you did not receive the sunglasses you ordered, we completely understand your disappointment. Please contact our customer service team: https://www.oliverbonas.com/about-us/contact-us and we can look into this for you. Thanks, Team OB

Posted 1 year ago

“The website was fine”

Helpful Report

Posted 1 year ago

“I never received my order and I sent emails and nobody ever answered.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have not received your order or a response to your email. This is dissapointing and not the standard we expect. Please reach out to the Customer Service Team through the link below: https://www.oliverbonas.com/about-us/contact-us and the team would be happy to help you with this. Have a great day and speak soon, Team OB

Posted 1 year ago

“Fine website”

Helpful Report

Posted 1 year ago

“Ordered it and waited then didn’t receive it, it looks lovely and was perfect for my space. Such a shame . I was refunded only once I’d contacted them myself after two weeks.”

Helpful Report

Posted 1 year ago

“Over priced. Really disappointed with the quality.”

Helpful Report

Posted 1 year ago

Hi Deirdre, We are sorry to hear you're disappointed with your purchase. Please feel free to get in touch with our customer service team and we can look into this for you. Here is a link to our contact us page: https://www.oliverbonas.com/about-us/contact-us Thanks, Team OB

Posted 1 year ago

“I didn't receive this necklace there were issues with the delivery I was too several times it was Evri but I thought they could send it another way, but I ended up with a full refund and must say I was very disappointed with the service.”

Helpful Report

Posted 1 year ago

Hi Tina, We are sorry to hear that you have had such trouble receive your necklace and are disappointed with the service. So that we can look into this for you, please reach out to our Customer Service team through the link below: https://www.oliverbonas.com/about-us/contact-us . The team would then be happy to look into this further for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“I think your delivery charge for an in store delivery (which you only stock online) is a money making scheme”

Helpful Report

Posted 1 year ago

“Pictures look nice, but products are disappointing”

Helpful Report

Posted 1 year ago

“Paid extra for next day delivery. Package didn't arrive so had to go into store and buy the product. Waste of time.”

Helpful Report

Posted 1 year ago

Hi Carl, We are sorry to hear your next working day delivery did not arrive on time, this is not the service we hope for you to receive. Please feel free to contact us at askus@oliverbonas.com and we can look into this for you. Thanks, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,203 reviews