Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,175 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,175 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 15th August 2025

Fiona H

Tamari I

Anonymous

Oliver Bonas 5 star review on 14th August 2025

Carol M

5940

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Evri never delivered”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that Evri did not deliver your parcel, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“I am still waiting for a refund that was issued on 28/03 and no reply to my email enquiry.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you're still waiting on your refund. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“The website is extremely user friendly and there are some lovely things in your store. I needed a purse and saw this one and ordered it, firstly it came in a package (brown envelope), by Evri, which was completely creased with very little protection on the purse which is worth mentioning. I'm afraid I didn't like the purse as it was very poor quality, very plasticky and the pop out card holder was a waste of time as it just fell out - certainly not something you would use to put cards in ! I returned the purse and a refund was issued immediately, thank you. Such a shame as Oliver Bonas is one of my daughters favourite shops and I have bought her things from there before.”

Helpful Report

Posted 1 year ago

“Great products. Shop a lot on Oliver Bonas and make use of my Blue Light discount however today I only received the discount on one of the items. Due to my train leaving in I was unable to get this sorted at the time.”

Helpful Report

(Victoria) - Posted 1 year ago

Hi there, We are sorry to hear that you only received discount for one of your items in store, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Good experience and easy to return.”

Helpful Report

Posted 1 year ago

“Lovely dress. But no zip, and comes up small.”

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Posted 1 year ago

“A bit disappointing to be honest Cardie arrived and it had a big hole in the front I then had to order another, and be out of pocket, as I needed it for a wedding the week after Also found that I have numerous team members reply to my mails as opposed to one dedicated team member Love the cardie and would buy again but very disappointed with service unfortunately”

Helpful Report

Posted 1 year ago

Hi Emma, We are sorry to hear that your lovely new cardigan arrived with a hole in. We completely understand your disappointment, as this is not how we expect our items to arrive. So that we can look into this further for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to help. Have a lovely day, Team OB

Posted 1 year ago

“Have made my first two purchases with OB. Nothing wrong with product, (beautiful Gold sandals) but had to return because of sizing. Both occasions needed to contact Live chat to get assistance with Returns portal for International (only gave option of being from USA on drop down menu.) And now both occasions have had to access Live chat to chase my Refund. ??. Appropriately apologetic , but would prefer if issue were fixed before I could recommend shopping online from Ireland again”

Helpful Report

Posted 1 year ago

“The sale assistant could not be bothered to get the earrings from the display and ask me to do it!”

Helpful Report

(Bath) - Posted 1 year ago

Hi there, We are sorry to hear about your experience in store. This is dissapointing and not the service we strive for. Please pop us an email at: askus@oliverbonas.com, detailing your experience further. The team can then look into this for you. Have a good day and speak soon, Team OB

Posted 1 year ago

“Sent back as very small”

Helpful Report

Posted 1 year ago

“I ordered this using my birthday gift voucher but sent them back as they were too big. After being infromed my voucher had been reimbursed, it hadnt and i had to contact the team multiple times to get the money back for them. Unusaual as i usually have very good experience with OB.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your voucher was not reimbursed and it took loner than expected to resolve. We understand your disappointment, as this is not the service we strive for. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into your experience. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Removal of the photos of models wearing clothing on sale item listings is beyond annoying, I don't know any other website that does that. If I'm going to buy an item of clothing, I want to see a fair idea of what it looks like on someone - not just the item on a hanger.”

Helpful Report

Posted 1 year ago

“Ordering good, but I never received the item due to a delay - after the item had been dispatched and was on its way to the local store for collection!”

Helpful Report

Posted 1 year ago

“Staff were lovely but the boots! Couldn't get my right foot in, like some other reviews I have read. So disappointing as I really wanted these boots.”

Helpful Report

Posted 1 year ago

“The oicture on the website made these earings look 'normal' size .They are only suitable for children. Much too small for adults.”

Helpful Report

Posted 1 year ago

“I specifically asked for the gift exchange receipt as I was purchasing a gift for my mother-in-law, but the salesperson didn’t put that in. Also, they removed the branding tag with the model number and stuff from the necklace, so now it looks second-hand even though I purchased a gift box and a paper bag for extra.”

Helpful Report

(Euston) - Posted 1 year ago

Hi there, We are sorry to hear about your recent experience when buying for your mother-in-law. We completely understand your disappointment. So that we can resolve this for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to help. Have a lovely day, Team OB

Posted 1 year ago

“Item had paint brush marks. As it was a gift disappointing. Store etc had been helpful ordering item.”

Helpful Report

Posted 1 year ago

Hi Hilda, We are sorry to hear that your order arrived in this condition. So that we can look into this for you and resolve this, please pop us an email at : askus@oliverbonas.com and the team would be happy to help. Have a lovely day, Team OB

Posted 1 year ago

“Experience was disappointing because there was a defect in the two products that I bought, particularly with the earrings.”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that your lovely items are faulty - please e-mail us at askus@oliverbonas.com with your order details and photos, we will be more than happy to look into this for you. Have a lovely afternoon, Team OB

Posted 1 year ago

“Really good attentive staff. Friendly and helpful.”

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Posted 1 year ago

“Great - the website is clear and esay to use.”

Helpful Report

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,175 reviews