Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,818 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,818 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 4th October 2025

5983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Small for the cost”

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Posted 1 year ago

“It was okay”

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Posted 1 year ago

“Not great - waited at counter to be served while staff ignored me and carried on working at their stations wrapping what looked like orders to be collected. They did apologise however.”

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Posted 1 year ago

“The website kept crashing when ordering and was unable to view the full sale, persevered and took longer to order.”

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Posted 1 year ago

“Website was fine, easy to use and process my purchase.”

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Posted 1 year ago

“good, except for glasses arriving broken”

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Posted 1 year ago

“The colour is quite bad on this , not the same as you see in the image unfortuantley! But then I had to go to store to return and ... got to browse the amazing stuff!”

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Posted 1 year ago

“The website was easy to negotiate and once I’d decided on which of the lovely things I wanted to give as a present it was straightforward to proceed to payment and then delivery options. The problem arose when having chosen next day delivery the present wasn’t actually delivered until three days later! This was despite paying extra for next day delivery and even receiving messages about arrival times!”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order did not arrive on time. We understand your disappointment, especially after paying for next day delivery. Please pop our customer service team an email: askus@oliverbonas.com and the team would be happy to refund you for the delivery fee. Have a lovely day, Team OB

Posted 1 year ago

“Heavy material. Didn’t suit me”

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Posted 1 year ago

“Ordered wrong size trousers drove 80 mile round trip to get correct size for an occasion. Sadly after first wear the fabric has started to frey on seam when they aren't even tight. Find ordering and shop very helpful.”

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Posted 1 year ago

“I am a regular and loyal customer. In your Wimbledon branch today I was trying to use the teachers discount, the email would open but due to a poor signal the code would not show. The sales representative said I could show my staff ID but of course I didn’t have it on me on a Saturday. I had hoped she would accept the email and give to benefit of the doubt but no…”

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(Wimbledon) - Posted 1 year ago

“I showed my blue light card and didn’t get the discount!”

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(Manchester) - Posted 1 year ago

“No problems”

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Posted 1 year ago

“I was so very disappointed in the suit Online it looked amazing but when I received it it looked like a cheap material had been used I have bought a lot from your shop and always loved them but as I say was terrible 😢”

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Posted 1 year ago

“Sadly, I couldnt even get my foot into these boots, they were quite narrow and no give to pull them on. Within 5 minutes of them arriving i was arrange for a return delivery”

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Posted 1 year ago

“The store was ok- the service was nothing amazing but nothing bad. However got home to find that the bag I’d bought that wasn’t exactly cheap, is covered in stitch holes where it hasn’t been fastened together properly and the material has a hole in also. It is extremely poorly made and quite honestly doesn’t look like it will last very long at all. Really disappointing- but live too far away to return it easily.”

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(Cribbs Causeway) - Posted 1 year ago

Hi there, We are sorry to hear, that you are disappointed by the quality of your new bag. If you would like to return it, please pop us an email at: askus@oliverbonas.com and the team would be happy to help you with this. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Ok until lamp arrived. Much larger packing box than needed. Lamp had fault in wood so returned. Also we didn't realise that it came without bulb. Not clear on website. The cost of the bulb was nearly as much as the lamp !! I ordered another lamp after returning the faulty one. It is fine and I bought a suitable bulb elswhere.”

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Posted 1 year ago

“Evri never delivered”

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Posted 1 year ago

Hi there, We are sorry to hear that Evri did not deliver your parcel, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“I am still waiting for a refund that was issued on 28/03 and no reply to my email enquiry.”

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Posted 1 year ago

Hi there, We are sorry to hear that you're still waiting on your refund. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“The website is extremely user friendly and there are some lovely things in your store. I needed a purse and saw this one and ordered it, firstly it came in a package (brown envelope), by Evri, which was completely creased with very little protection on the purse which is worth mentioning. I'm afraid I didn't like the purse as it was very poor quality, very plasticky and the pop out card holder was a waste of time as it just fell out - certainly not something you would use to put cards in ! I returned the purse and a refund was issued immediately, thank you. Such a shame as Oliver Bonas is one of my daughters favourite shops and I have bought her things from there before.”

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Posted 1 year ago

Oliver Bonas is rated 4.8 based on 205,818 reviews