Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,608 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,608 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 2nd May 2025

5810

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Material looks cheap, frayed edges to scarf which are not shown in picture and colour much more dingy cream than pictured. Disappointed”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that you're disappointed with your lovely scarf. We'd be more than happy to look into this for you - please send an e-mail to askus@oliverbonas.com with your order details and some photos. Thank you, Team OB

Posted 1 year ago

“Website good”

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Posted 1 year ago

“Actually love OB, the site is great BUT on this occasion, the gift was broken.”

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Posted 1 year ago

Hi Peter, We are sorry to hear that your gift arrived broken. This is disappointing and not how we expect our orders to arrive. Please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Have a lovely day, Team OB

Posted 1 year ago

“I shop at the Manchester store (my local) quite often and I'm usually quite happy but today the cashier said something very unprofessional and I'm kicking myself by not saying something there and then. He (I'm assuming) got his words a little mixed up (which is not a problem) but then said, "sorry, I'm having a stroke." Turning it into a joke I guess. I should've said it's not funny to joke about having a stroke but I was that taken aback by what he'd said I couldn't say anything at all. So unprofessional coming from an individual who im assuming is a member of the LGBTQIA family and demands respect from everybody else! Terrible service and do not want to shop here again.”

Helpful Report

(Manchester) - Posted 1 year ago

“I didn't receive the order, they sent a replacement and I didn't receive that parcel either. Apparently it was left in a surcure place , there was no card in the door to say where the parcel was left. I never received the parcel.”

Helpful Report

Posted 1 year ago

Hi Sarah, We are sorry to hear that your order was not delivery safely. So that we can look into this for you, please could you pop us an email at: askus@oliverbonas.com . Speak soon, Team OB

Posted 1 year ago

“Oliver bonus website”

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Posted 1 year ago

“The light was poorly photographed and actually has a cord attached which you cannot see on the website . We sent them all back .”

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Posted 1 year ago

Hi Colin, we'll send this feedback over to our Homeware team and thank you for letting us know. If you need any help with a return or have any questions about the wall light please let us know via email askus@oliverbonas.com. Have a lovely week, Team OB

Posted 1 year ago

“It was ok”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Cheap tat ok”

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Posted 1 year ago

“Ok. Website works”

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Posted 1 year ago

“It was easy to place my order. Also easy to return my order to the Edinburgh store.”

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Posted 1 year ago

“I bought this bag three weeks ago and the zip at the top is coming off. Also not very practical as the zip is only at the top rather than coming a bit out of each side so not great really...it ashamed as I really like the colour and shape of the bag otherwise.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your bag has become faulty, after a short amount of time. Please pop us an email at: askus@oliverbonas.com . The team would then be happy to look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Very sweet bracelet for my granddaughter. She chose it. But her mother and I thought it very expensive for only being silver plate. I regretted buying it.”

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Posted 1 year ago

“Bought as a Christmas gift for a friend. Lovely looking braclet but I was disappointed to find it arriving the tiniest of bags! I went direct into the store to ask about a gift box and was told you have to purchase these. It's the little things like this that make a gift complete 😥”

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Posted 1 year ago

“The website was easy to use and the staff instore very friendly and helpful”

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Posted 1 year ago

“Ordering on line was fine but when the item arrived I had to spend over an hour trying to untangle the three chains from one another!”

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Posted 1 year ago

Hi Tracy, We are sorry to hear that your item arrived tangled, we completely understand your disappointment. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com. Speak soon, Team OB

Posted 1 year ago

“Wrong size sent. Return process was good though.”

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Posted 1 year ago

“The bangle I bought was child size and not suitable for an adult. Luckily I have granddaughters I can give it to but it means I now have to buy something else for my daughter's birthday. If there had been any indication of how small this bangle was I would not have bought it.”

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Posted 1 year ago

“Pretty but caused a skin allergy”

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Posted 1 year ago

Oliver Bonas is rated 4.8 based on 196,608 reviews