Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,203 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,203 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 16th August 2025

Russell D

Oliver Bonas 5 star review on 15th August 2025

Fiona H

Tamari I

Anonymous

Oliver Bonas 5 star review on 14th August 2025

Carol M

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“very poor, no customer service provided item never recieved and replacement not offered. No response to complaint submitted”

Helpful Report

Posted 11 months ago

“I ordered size 18 and was sent a size 6. So disappointed as wanted to wear the weekend they arrived. They must have a checking system? Weekend ruined as everything purchased to work with trousers.”

Helpful Report

Posted 11 months ago

Hi there, We're sorry to hear that you received the wrong size on an item you wanted to wear this weekend, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“Website experience is OK but some glitches accessing via mobile.”

Helpful Report

Posted 11 months ago

Hi there, We're sorry to hear that you're having some troubles with our website on your phone, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“when you know you are not going to get more stock of an item do you not say so instead of the Email me when back in stock. Buggers people about who are waiting for something you know you know you are not going to supply”

Helpful Report

Posted 11 months ago

“I purchased a bag online and it ripped when I went out with it for the very first time. I’m very disappointed with the quality. I expected better quality from a brand like Oliver Bonas. I sent an email and they’ve asked me for a picture with the option to either return it or refund it. I would definitely be getting it refunded. Not pleased at all.”

Helpful Report

Posted 11 months ago

“Sadly very poor customer service chasing up an Evri delviery that never arrived. i was asked to chase up Evri myself and then when they admitted liability, I was then put through a long process contacting Oliver Bonas again and hav ing to fill in more paperwork to claim a refund. The process was incredibly time consuming and frustrating. I had similar issues with an M and S delviery that did not arrive with Evri recently and their customer service was much better.”

Helpful Report

Posted 11 months ago

“Gift box was randomly refunded and recipient had no idea who the parcel was from. Terrible!”

Helpful Report

Posted 11 months ago

Hi there, We're sorry to hear that your gift box was refunded and the recipient didn't know who their gift was from, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“Bought for friend’s 50th. Clasp didn’t work. She is sending them back which is inconvenient and frustrating as they were a gift.”

Helpful Report

Posted 11 months ago

Hi there, We're sorry to hear that the clasp your item does not work, this is disappointing to hear especially as it's meant for a gift. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“Delivered quickly and website was easy to navigate. I would like an instore stock locator online.”

Helpful Report

Posted 11 months ago

“The dress was in a right state screwed up in a ball and split at seems a real shame as when I seen it in the shop it looked lovely will not order on line again”

Helpful Report

Posted 11 months ago

“Product not accurately described”

Helpful Report

Posted 11 months ago

“First time ordering from Oliver bonas and had to return item as it broke on the first time of using it. Return was easy enough but response from customer service was not quick or particularly helpful.”

Helpful Report

Posted 11 months ago

“Bad. I paid for next day delivery. I had a wedding and was going on holiday. Parcel arrived too late. I ordered on the Friday and it never arrived till the Monday. I was already on holiday.”

Helpful Report

Posted 11 months ago

Hi there, We're sorry to hear that your parcel that you paid next day delivery for did not arrive in time for your holiday, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“Absolutely terrible.... Order wasn't delivered to my address and then took over 3 weeks to get a refund and I had to chase up with at least 10 emails ....NOT Happy... Will never order from them again !!”

Helpful Report

Posted 11 months ago

“One wash and the fabric started falling apart with threads everywhere.”

Helpful Report

Posted 11 months ago

“Unimpressed with the 10 day wait for online refund from Oliver Bonas. Took them 5 days to process item and now it's 9 days and refund not in bank!! Customer service don't care and just say takes 10 days for refund. Unprofessional service. Anywhere else does not take 10 days for a refund!! Unimpressed, don't buy on line items from Oliver Bonas. Been shopping at Oliver Bonas for 10 years, makes me think I should shop elsewhere.when you talk to custimer service, not friendly, more like a machine!! 10 days for refund is bad customer service and 5 days my item sat waiting to be processed, lazy staff !!”

Helpful Report

Posted 11 months ago

Hi Catherine, We are sorry to hear you have been unimpressed with our service here at OB. We can see you have been in touch with our customer service team who have been helping with this. However, if you need further help please do reach back out to our team at askus@oliverbonas.com. Thanks, Team OB

Posted 11 months ago

“Poor quality.”

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Posted 1 year ago

“Very heavy material, shapeless, returned.”

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Posted 1 year ago

“Never received my order or refund despite emailing. How can I rate an item I didn’t receive.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you have not received your order despite emailing us, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link via live chat or phone call below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“The skirt had a stiff feel with a lot of gathering at the waist so was totally unflattering. Like a bin bag!”

Helpful Report

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,203 reviews