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Oliver Bonas Reviews

4.8 Rating 199,435 Reviews
97 %
of reviewers recommend Oliver Bonas
Company Reviews Product Reviews
279,024
 Metrics Info
4.8
Based on 199,435 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Oliver Bonas Review Love their quirky products
Read Oliver Bonas Reviews

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jane A
Verified Buyer
“Voucher I knew I had could not be located when I logged in I had to contact customer services”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“I was sent the wrong size & the item is now out of stock I am very disappointed. My daughter decided to buy it off me otherwise would have had to pay for the return too. It’s my 3rd problem with O.B. getting a bit tired of this feel it’s not worth it to shop here.”
Helpful Report
Posted 10 months ago
Hi there, We are sorry to hear that you have been sent the wrong size in your recent order. This is dissapointing and not how we expect our orders to arrive. So that we can look into this for you, please do reach out to us through the link below: https://www.oliverbonas.com/about-us/contact-us . Have a lovely day and speak soon, Team OB
Posted 10 months ago
Anonymous
Verified Buyer
“Poor quality - they fall out of your ears and discolour quickly within a year”
Helpful Report
Posted 10 months ago
Alison M
Verified Buyer
“Experience was fine..no issues”
Helpful Report
Posted 10 months ago
Helen C
Verified Buyer
“I didn’t receive the glasses I ordered. I wasn’t charged for them but was left disappointed. I did get the scarf that was on sale but I only bought that to make up the order and get free postage.”
Helpful Report
Posted 10 months ago
Hi Helen, Sorry to hear you did not receive the sunglasses you ordered, we completely understand your disappointment. Please contact our customer service team: https://www.oliverbonas.com/about-us/contact-us and we can look into this for you. Thanks, Team OB
Posted 10 months ago
Anonymous
Verified Buyer
“The website was fine”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“I never received my order and I sent emails and nobody ever answered.”
Helpful Report
Posted 11 months ago
Hi there, We are sorry to hear that you have not received your order or a response to your email. This is dissapointing and not the standard we expect. Please reach out to the Customer Service Team through the link below: https://www.oliverbonas.com/about-us/contact-us and the team would be happy to help you with this. Have a great day and speak soon, Team OB
Posted 11 months ago
Kate M
Verified Buyer
“Fine website”
Helpful Report
Posted 11 months ago
Victoria M
Verified Buyer
“Ordered it and waited then didn’t receive it, it looks lovely and was perfect for my space. Such a shame . I was refunded only once I’d contacted them myself after two weeks.”
Helpful Report
Posted 11 months ago
Deirdre G
Verified Buyer
“Over priced. Really disappointed with the quality.”
Helpful Report
Posted 11 months ago
Hi Deirdre, We are sorry to hear you're disappointed with your purchase. Please feel free to get in touch with our customer service team and we can look into this for you. Here is a link to our contact us page: https://www.oliverbonas.com/about-us/contact-us Thanks, Team OB
Posted 11 months ago
Tina K
Verified Buyer
“I didn't receive this necklace there were issues with the delivery I was too several times it was Evri but I thought they could send it another way, but I ended up with a full refund and must say I was very disappointed with the service.”
Helpful Report
Posted 11 months ago
Hi Tina, We are sorry to hear that you have had such trouble receive your necklace and are disappointed with the service. So that we can look into this for you, please reach out to our Customer Service team through the link below: https://www.oliverbonas.com/about-us/contact-us . The team would then be happy to look into this further for you. Have a lovely day and speak soon, Team OB
Posted 11 months ago
Jane S
Verified Buyer
“I think your delivery charge for an in store delivery (which you only stock online) is a money making scheme”
Helpful Report
Posted 11 months ago
Madalin N
Verified Buyer
“Pictures look nice, but products are disappointing”
Helpful Report
Posted 11 months ago
Carl C
Verified Buyer
“Paid extra for next day delivery. Package didn't arrive so had to go into store and buy the product. Waste of time.”
Helpful Report
Posted 11 months ago
Hi Carl, We are sorry to hear your next working day delivery did not arrive on time, this is not the service we hope for you to receive. Please feel free to contact us at askus@oliverbonas.com and we can look into this for you. Thanks, Team OB
Posted 11 months ago
Jade F
Verified Buyer
“Very pretty, but poor quality. I bought one and had to get a replacement, but then the replacement also broke. The threads aren’t strong so you can’t put anything in the bag without it breaking.”
Helpful Report
Posted 11 months ago
Hi there, We're sorry to hear that both of your bags broke and were of poor quality, this is not what we expect from any of our items at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 11 months ago
Amanda D
Verified Buyer
“Disappointing, I ordered a gift for Father’s Day and it arrived defective, there was no time to return and re order it again. Baffled how it passed a quality check.”
Helpful Report
Posted 11 months ago
Michelle B
Verified Buyer
“Unfortunately I never received the bag. I believe it was ‘lost in transit’ once transferred to Evri. And there were none left for me to receive a replacement.”
Helpful Report
Posted 11 months ago
Hi Michelle, We are sorry to hear your parcel was lost in transit and then the item was sold out, we completely understand how disappointing this is. Please contact us via askus@oliverbonas.com if you would like us to check the stock in our stores for you. Thanks, Team OB
Posted 11 months ago
Lynette H
Verified Buyer
“It was ok but I returned this item 12 July and not received any confirmation that it has been received and still not had a refund”
Helpful Report
Posted 11 months ago
Hi Lynette, We are sorry to hear that you have yet to receive confirmation of your return or refund. So that we can look into this for you, please pop contact us through the link below: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB
Posted 11 months ago
Clare G
Verified Buyer
“Will be returning as all material has come off handle only had it two weeks”
Helpful Report
Posted 11 months ago
Hi Clare, We are sorry to hear that your item has become faulty, after just 2 weeks. This is dissapointing and not the standard we expect. Please contact us through the link below and the Customer Service Team would be happy to resolve this: https://www.oliverbonas.com/about-us/contact-us . Have a lovely day, Team OB
Posted 11 months ago
Jess G
Verified Buyer
“Good and easy ordering process”
Helpful Report
Posted 11 months ago
Oliver Bonas is rated 4.8 based on 199,435 reviews
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