Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,175 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,175 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 15th August 2025

Fiona H

Tamari I

Anonymous

Oliver Bonas 5 star review on 14th August 2025

Carol M

5940

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I never received this as it was missing from the package when I received it. Went through Evrie as someone has clearly stolen it from the package”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that you have not received your parcel, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“Ok easy to purchase”

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Posted 9 months ago

“Not very happy, no bulb and don't know where to get one.”

Helpful Report

Posted 9 months ago

Hi there, We're sorry that you haven't received your bulb, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“I’m happy with the store and staff but this items is not good very poor I got twice directly broken and not finding any of this peer”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that your item was broken twice, this is not the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“Didn’t arrive with evri”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that your order didn't arrive, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Good experience with the website but very disappointed with the trainer being sold which clearly has a fault”

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Posted 10 months ago

“It was not good. Item failed to arrive as ordered for next day delivery. After multiple emails and phone calls still hadn’t arrived in time for my wife’s birthday. Evri ended up returning to Oliver Bonas instead of delivering. After emails and phone calls I then was told to reorder. Item this time was delivered. It was broken, see photo. 4 emails later (21 now in total) no response but for feedback on my experience - hence this review. My experience was great.”

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Posted 10 months ago

“Usually a great experience but felt let down by this particular experience”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that you felt like you have been let down by a recent experience with us, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Website was fine”

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Posted 10 months ago

“Website is easy to use and items displayed clearly however ordered a sweater and after only one wash it went really bobbly and have gone to exchange and no longer able to buy the item so quite disappointed. The lady in the shop however was very understanding and issued a gift card but not impressed with the quality and so reluctant to buy more”

Helpful Report

Posted 10 months ago

“You didnt deliver it to my address”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that your order was not delivered to your address, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Terrible waited 2 weeks and no order I asked for a refund in the end.”

Helpful Report

Posted 10 months ago

“Kept freezing and reloading so I never saw all the products”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that you're having some troubles browsing our website. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“The two pieces of the hook are glued together so it came off straight away when I was trying to put it up! That’s so frustrating! So one went to the rubbish pin straight away! Plus when you finally put it up because it only uses one screw so it moves! It was a disappointing experience overall”

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Posted 10 months ago

“Good - always easy to order”

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Posted 10 months ago

“website is not bad”

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Posted 10 months ago

“The website was great however I ordered an item and the wrong colour was sent. I contacted Customer Service who sent out a replacment. However when this arrived it was still the wrong colour. I have returned both items and still waiting for a refund. It’s a pity as the item was lovely.”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that you were sent the wrong item twice and you're still waiting on your refund, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Item didn’t fit, went to Southampton store to return, told the system was down would have to post back. Returned 3 weeks ago, still no refund or correspondence. Poor service”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that you're still waiting on your refund and you were not able to return your item in store, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Shoes fit and I am happy with them. Oliver Bonas were badly let down by their choice of courier- Evri. Package was delayed with no further communication from Evri. I was left uncertain whether the delivery had been lost and had started contact with Oliver Bonas/ ordered shoes from another company when they finally turned up. I then had to return these. All in all a bit of a hassle. Evri have consistently let me down and I would be put off from using Oliver Bonas knowing Evri is their courier.”

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Posted 10 months ago

“The dress I ordered was faulty. So I can’t really leave a great review. I know things happen and it hasn’t put me off ordering again. My refund was prompt that’s all I can add.”

Helpful Report

Posted 11 months ago

Oliver Bonas is rated 4.8 based on 203,175 reviews