Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,889 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 6th October 2025

5969

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivery was fast but product is poor.”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that your item did not meet your expectations. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Package arrive one earring short and the colours of two of the pairs did not match. Surprised they were actually packed for delivery.”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that you received the wrong coloured earrings, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Damaged product Sent two emails - no reply”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that you received a damaged item and you haven't received a reply from the customer services team, this is disappointing to hear and we will make sure to pass some feedback on. Please kindly get in touch with our customer services team via the link below by either phone call or live chat so they can get this resolved for you as soon as possible: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“This skirt was awful. Bought a size 16 online but it was huge . The stitching was also coming loose and there was a stain on it . Disappointed. Returned swiftly to my local store who dealt with it efficiently.”

Helpful Report

Posted 10 months ago

“My parcel has not arrived!”

Helpful Report

Posted 10 months ago

Hi Bee, We're sorry to hear that. Can you please contact our team at askus@oliverbonas.com and they can look into this for you. Many thanks, Team OB

Posted 10 months ago

“Ordering simple.”

Helpful Report

Posted 10 months ago

“I bought one birthday card for £5.50. Receipt to email. When I got my train, I could see I was charged for 2 cards!! Very disappointed.”

Helpful Report

(Paddington) - Posted 10 months ago

Hi there, We're sorry to hear that you were overcharged for a card in our store, this is disappointing to hear and not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Very good”

Helpful Report

Posted 10 months ago

“I would say this is meant for a rather noisy household, it gives off a really loud noise when you turn it on which is far from relaxing. I am also finding I have the top this up with water hourly so wouldn’t recommend personally. I would recommend spending slight more money on a higher quality product.”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that your item is noisy and you're having to top it up regularly, this is not the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“The website experience was great and I received my bag quickly”

Helpful Report

Posted 10 months ago

“The website was easy to use”

Helpful Report

Posted 11 months ago

“Never arrived”

Helpful Report

Posted 11 months ago

Hi there, We're sorry to hear that your order never arrived, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“Was quick and good.”

Helpful Report

Posted 11 months ago

“Easy to order & quick delivery.”

Helpful Report

Posted 11 months ago

“I went to the store to buy a dress for my graduation. One of the staff member was over protective. I ask her about the changing room she took the dress that was on my hand and take to the changing room. Asking me what size I wear in front of all these people. She ask me am I talking the right size? I feel a bit wired about her attitude. When I came out from changing room; she was standing outside and took back the dress again from my hand and told me am I going to buy? Reaping same questions again in front of all these people. I felt it was bit too much. I did like the dress but didn’t want to buy it because of her attitude. I do understand they might have to handle with difficult customer: such as some people check the clothes not buying. But I am not that kind of person who do that. I don’t have time to check all these store and try the clothes. If I like that clothes then I make sure it fix me and I will buy it. That’s why the way she talk to me and her attitude really hard me. Ruin my day. Please, don’t be so judgmental just because of their appearance. This feedback is nothing bad against anyone but make sure you reflect back your attitude and your communication skills please.”

Helpful Report

(Bristol) - Posted 11 months ago

Hi there, We're so sorry to hear about your experience at the Sheffield store, our promise is to do our bit to make living a joyful experience and give cause for optimism and it looks like, on this occasion, we missed the mark. Whilst we hope that it would never be their intention to make you feel uncomfortable or unwelcome, we acknowledge that this time the impact outweighs the intention. Please may you get in touch with our customer services team with what date and time you were in store via the link below so we can get this raised for you right away: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“I returned it as it was not as described - still waiting for my refund.”

Helpful Report

Posted 11 months ago

Hi there, We are sorry to hear that your item did not meet your expectations and you're still waiting on your refund, this is disappointing to hear. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“Inadequate Given the items never arrived, feedback is difficult.”

Helpful Report

Posted 11 months ago

Hi there, We're sorry to hear that your order didn't arrive, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“I ordered this item through the shop in Manchester but when it arrived the box contained the wrong size so I returned them.”

Helpful Report

Posted 11 months ago

“I had these earrings in for a few hours and they were lovely. However, due to their design they fell out & are now lost! Explains why they were in the sale”

Helpful Report

Posted 11 months ago

Hi there, We're sorry to hear that your earrings fell out and you lost them, this is not the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“Terrible I ordered these trainers online on October 4th for a wedding on October 12th and have still not received them. I have contacted Evri, Oliver Bonas customer service & today Oliver Bonas. Still Waiting for an update. Extremely poor customer service no trainers and no refund . I am chasing this daily with no response !”

Helpful Report

Posted 11 months ago

Hi there, We're so sorry to hear that you have not received your trainers and a response from us, we can completely understand you're frustration here as this is not the usual service we aim for at all. We can see that our customer services team have replied to your email yesterday to get this resolved for you. Thank you, Team OB

Posted 11 months ago

Oliver Bonas is rated 4.8 based on 205,889 reviews