Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,418 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 17th June 2025

Oliver Bonas 5 star review on 14th June 2025

Claire M

5904

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gift box was randomly refunded and recipient had no idea who the parcel was from. Terrible!”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that your gift box was refunded and the recipient didn't know who their gift was from, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“Bought for friend’s 50th. Clasp didn’t work. She is sending them back which is inconvenient and frustrating as they were a gift.”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that the clasp your item does not work, this is disappointing to hear especially as it's meant for a gift. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“Delivered quickly and website was easy to navigate. I would like an instore stock locator online.”

Helpful Report

Posted 9 months ago

“The dress was in a right state screwed up in a ball and split at seems a real shame as when I seen it in the shop it looked lovely will not order on line again”

Helpful Report

Posted 9 months ago

“Product not accurately described”

Helpful Report

Posted 9 months ago

“First time ordering from Oliver bonas and had to return item as it broke on the first time of using it. Return was easy enough but response from customer service was not quick or particularly helpful.”

Helpful Report

Posted 9 months ago

“Bad. I paid for next day delivery. I had a wedding and was going on holiday. Parcel arrived too late. I ordered on the Friday and it never arrived till the Monday. I was already on holiday.”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that your parcel that you paid next day delivery for did not arrive in time for your holiday, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“Absolutely terrible.... Order wasn't delivered to my address and then took over 3 weeks to get a refund and I had to chase up with at least 10 emails ....NOT Happy... Will never order from them again !!”

Helpful Report

Posted 9 months ago

“One wash and the fabric started falling apart with threads everywhere.”

Helpful Report

Posted 9 months ago

“Unimpressed with the 10 day wait for online refund from Oliver Bonas. Took them 5 days to process item and now it's 9 days and refund not in bank!! Customer service don't care and just say takes 10 days for refund. Unprofessional service. Anywhere else does not take 10 days for a refund!! Unimpressed, don't buy on line items from Oliver Bonas. Been shopping at Oliver Bonas for 10 years, makes me think I should shop elsewhere.when you talk to custimer service, not friendly, more like a machine!! 10 days for refund is bad customer service and 5 days my item sat waiting to be processed, lazy staff !!”

Helpful Report

Posted 10 months ago

Hi Catherine, We are sorry to hear you have been unimpressed with our service here at OB. We can see you have been in touch with our customer service team who have been helping with this. However, if you need further help please do reach back out to our team at askus@oliverbonas.com. Thanks, Team OB

Posted 10 months ago

“Poor quality.”

Helpful Report

Posted 10 months ago

“Very heavy material, shapeless, returned.”

Helpful Report

Posted 10 months ago

“Never received my order or refund despite emailing. How can I rate an item I didn’t receive.”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that you have not received your order despite emailing us, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link via live chat or phone call below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“The skirt had a stiff feel with a lot of gathering at the waist so was totally unflattering. Like a bin bag!”

Helpful Report

Posted 10 months ago

“Unfortunately none of these items ever reached me as they were sent via Evri who are useless in our rural area and the parcel was lost, no communication from courier. Oliver Bonas customer service was very good but in the end I wasted ages in emails without successfully purchasing these items. I would please ask companies to avoid using Evri , terrible service and let your reputation down . As we say around here EVRI = NEVRI SEE IT”

Helpful Report

Posted 10 months ago

Hi there, We are sorry to hear that your order did not arrive with you safely. We do completely understand your disappointment, as this is not the standard we expect from our courier. Thank you for your feedback about Evri, we know at times courier services can be frustrating and we are sorry that you have had a bad experience. Using Evri is a wider business decision, but we will certainly pass your feedback on. Please do reach out to our Customer Service team again, if you would like to discuss this further. Have a lovely day, Team OB

Posted 10 months ago

“Didn't receive this”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that you have not received your order, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Picture number one arrived very dented, not even straight!! So I called OB to get a replacement and was told I’d have to reorder the replacement and pay for another and organise my own returns! Picture number two arrived with one dent, I’ve kept it as I really couldn’t be bothered to try to send it back and reorder another, also at this point I’d paid for 2 and was still waiting a refund! First time I’ve ordered from OB so unimpressed! Costumer service is extremely poor!”

Helpful Report

Posted 10 months ago

Hi Victoria, We are sorry to hear your lovely wall art arrived damaged, we completely understand how disappointing this is and this is not the quality or service we aim for here at OB. Also, we are sorry you have not received a refund for the returned wall art yet, please contact out customer service team so we can look into this and get this sorted for you. Thanks, Team OB

Posted 10 months ago

“I ordered and didn’t receive as was told was out of stock”

Helpful Report

Posted 10 months ago

“In the store when I went to return the jumpsuit the girl who served me was extremely rude and even though I had all the emails she said I needed a paper receipt . She caused a real fuss and I asked for the manager who came and refunded it no problem . The original girl was argumentative and really didn’t want to help me”

Helpful Report

Posted 10 months ago

Hi Debbie, We are sorry to hear about your recent experience in store, when returning your jumpsuit. So that we can look into this for you, please contact our Customer Service team through the link below : https://www.oliverbonas.com/about-us/contact-us Please detail your experience further, including the store, date and time. The team can then look into the best next steps. Speak soon, Team OB

Posted 10 months ago

“I really like the jewelery designs but they are all very bad quality. Most of the necklaces and earings I bought either broken so quickly or got rusted. I went to Oliver Bonas Muswell Hill and Crouch End branch to get some advice how to fix the jewelleries, however they were both very unhelpful, especially the guy in Muswell Hill branch said to me to go to other branches although I bought a few things from their shop. Since then I don't even walk in any Oliver Banas shops which used to be my favorite.”

Helpful Report

Posted 10 months ago

Hi Arzu, We are sorry to hear about your experiences with our jewellery pieces recently. This is dissapointing and not the standard we expect from our products. Please contact our Customer Service team through the link below. The team would then be happy to look into this and resolve this for you: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 10 months ago

Oliver Bonas is rated 4.8 based on 199,418 reviews