Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.81

4.8 Rating 224,343 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 224,343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd July 2026

6094

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great website. Easy to use.”

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Posted 1 day ago

“Staff were very helpful and ordered me a different size in the dress I wanted after trying on a different size in store”

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Posted 1 day ago

“Whilst I do like to see and try on Oliver Bonas clothes in store as the sizing is generally quite big, Have it I know roughly what sizes will fit me, I do often buy online as well. Ordering is very straightforward, and often I'll order my normal size and one or two sizes down with the intention of returning one of them. Generally returns are straight forward although I have found that if I pay using PayPal I can't return to store. In saying that I am concerned that my current return is likely to be a problem as one of the items would not allow me to put in a reason code. Everything appears to have gone through okay, and the item as well as the returns label has been sent back, but I now notice that the confirmation email does not include the item whose code was missing, So I assume they will not refund me for this so I assume they will not refund me for this, ..we shall see. I do love all of their clothes and all of their design though, It's just such a shame that a lot of their chunky cardigans and tops are made of acrylic 😖.”

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Posted 1 day ago

“No problem simple to navigate”

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Posted 1 day ago

“I always find Oliver bonas so easy to use - and customer service has always been great”

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Posted 1 day ago

“My experience online was good, I found ans ordered what I wanted, then it went downhill as I paid over £5 for next day delivery and 3 days later I still have not received my order.”

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Posted 1 day ago

Hi Amy, We're sorry to hear that you have not received your order placed under next day delivery, this is not the level of service we expect for our customers at all. Let’s get this sorted for you - if you can send some details over to our Customer Service Team they’ll be happy to look into it. Here are the details: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 hours ago

“As always brilliant service and item from OB and even better got these gorgeous candlesticks in the sale. Prompt delivery, well packaged. Great job team!”

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Posted 1 day ago

“Great experience both in store in Glasgow and online. Lovely items. So much to choose from.”

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Posted 1 day ago

“Fabulous as always. I absolutely love OB. I always feel so good wearing their clothes, I can't find another shop like it!”

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Posted 1 day ago

“Website is straightforward and easy to use.”

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Posted 1 day ago

“Great, easy to navigate.”

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Posted 1 day ago

“Both are always spot on, lovely staff in your shop in Brighton and the website was nice and easy”

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Posted 1 day ago

“The frame I ordered was beautiful and arrived very quickly! Very happy :)”

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Posted 1 day ago

“Lovely fish door knocker so pleased , it’s so nice . Quick delivery , well packaged lovely purchase .”

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Posted 1 day ago

“Get selection of high quality items. Really fast standard delivery too.”

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Posted 1 day ago

“Website was easy to navigate”

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Posted 1 day ago

“Really easy shop to buy from, quick delivery. Very happy”

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Posted 1 day ago

“Beautiful dress and i so wish i could have kept it. The sizing is big but that wasnt why i had to send it back it was because the forst one i ordered had been preworn by somebody and had a stain under the arm and the eleastic t the back was over strtched causing the pretty gold tread to can come away fromt eh dress so i reordered it and i can see that the gold thread would be a problem in the future as the i reordered it 3 times and all of the dress seem to have a fault with the gold thread at the back. real shame as its beautiful!!”

Helpful Report

Posted 1 day ago

Hi Nikki, We're sorry to hear that your dress arrived looking worn & stained, this isn't something that we expect from our items at all & we will be passing some feedback onto our quality control team. If you need any further help at all, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 day ago

“Always a great experience with Oliver Bonas”

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Posted 1 day ago

“Very easy web site to navigate, sale showing some very good buys! Two tee shirts i bought were of very good quality cotton. Motifs clear and finished to high standard. Sizing, baggy style, but fit to size. Corduroy sky blue travel jewellery bag, a real bargain, will make a great gift. Again, good quality. Black daisy friendship bracelet ideal for gift too! Far nicer in real , to pics on site. Generally OB a lovely site to purchase clothes, accessories and home goods. Pricey at times., but treat yourselves!”

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Posted 1 day ago

Oliver Bonas is rated 4.8 based on 224,343 reviews