Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,403 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th May 2025

5847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hat is nice but I’m highly disappointed with the package! They just squeezed it in a tiny box and it lost its shape! The worst thing is that I can’t return it as got it just before my holidays. When I’m back it will be too late. Very upset with that and I feel I should be compensated.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Marta! If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Usually love OB but recent online purchase was not well presented and this was disappointing as it was a gift”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Keely. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Crushed is the right word. The skirt is a gorgeous green, but looked like a rag when I arrived. Sadly I had to send back.”

Helpful Report

Posted 4 years ago

Hi there Karen, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Looks lovely, but the basic key to a teapot is a nice smooth pour, and this doesn't the spout is bumpy and splurges tea out, which is such a shame I had to send it back. More like factory seconds.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Anne. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Good delivery”

Helpful Report

Posted 4 years ago

“I have returned this dress as fabric not what I was expecting, I was hoping it was going to be a more flowing, fluid dress, it is more a Bodycon fit.”

Helpful Report

Posted 4 years ago

Hi Yasmin, we're sorry to hear that the dress wasn't quite right and we'll be sure to pass your feedback on to the fashion team. Thanks, Team OB

Posted 4 years ago

“Although the pot is a lovely colour, it arrived smashed, as it had not been wrapped separately to the plate and there was no additional padding or wrapping in the box. Very disappointing and have had no response from customer service.”

Helpful Report

Posted 4 years ago

“Still haven't received item! Parcel left outside by delivery company and has been taken before we ariver home.Reported it to Oliver Bonas but as of yet no reply! Have since found cheaper item but require refund or credit note from Oliver Bonas”

Helpful Report

Posted 4 years ago

Hi Craig, we're so sorry to hear this. Our team are trying to reply to emails as quickly as possible but at the moment we're trying to get back to customers within 5 days. Thanks, Team OB

Posted 4 years ago

“The chain is very pretty - very pleased. The gift box is extremely disappointing especially as this is a leaving gift for a valued colleague. Greasy finger prints which someone has tried to rub out, damaging the box. Have asked for a replacement, but to not avail. A shame - has put me off purchasing another gift from OB”

Helpful Report

Posted 4 years ago

Hi Helen, we're so sorry to hear this and we'll pass your feedback on to our warehouse team. If you could please contact our customer service team at askus@oliverbonas.com and the team will get back to you as soon as possible - at the moment we're trying to get back to customers within 5 days. Thanks, Team OB

Posted 4 years ago

“I cannot review this article as it hasnt arrived yet”

Helpful Report

Posted 4 years ago

Hi Karen, we're so sorry to hear this. If you could please contact our customer service team at askus@oliverbonas.com and the team will get back to you as soon as possible - at the moment we're trying to get back to customers within 5 days. Thanks, Team OB

Posted 4 years ago

“Ordered for my mum and had to return these as came up very small”

Helpful Report

Posted 4 years ago

Hi there Danielle, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“One of the dresses I ordered had the button on the back missing and I had to send it back as it was faulty. Also had to send the other garment back as could see my underwear under the dress. Still waiting for my refund.”

Helpful Report

Posted 4 years ago

Hi there Melissa, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Bird bookends arrived quickly, but one was dull and scratched - it looked old and used, so I have returned them for a refund. A shame because they are a very nice design.”

Helpful Report

Posted 4 years ago

Hi there Kay, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“It's a nice mirror and very large but like earlier comments here, there are scratches on the metal”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Ciara! If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Quick, easy to use service and simple returns process. Felt disappointed by the overall quality of the items though considering the price point. Returned all items.”

Helpful Report

Posted 4 years ago

Hi there Catherine, thanks for popping us over feedback. We are so sorry to hear you have had to return everything in the order. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Slightly bemused OB you want a review for an item that has yet to appear!! Still waiting for it to be delivered!!!!”

Helpful Report

Posted 4 years ago

Hi there Sarah, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Disappointed you use Hermes for delivery, this one happened to turn up fine, but it created a lot of angst while waiting and dreading the hassle of missing the birthday I'd planned it for and having to deal with ceramics being broken, felt insulted, it shows the value you place on your customers. Redefined my perception of your brand entirely from fancy shopping centre store with beautiful ethical things I love to overpriced Primark. Appreciate the use of cleverly cut degradable paper instead of single use plastic.”

Helpful Report

Posted 4 years ago

Hiya Samantha, we're so sorry from the get go your experience with us and Hermes. If we can get this looked into further please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Lovely dress but size is very big. Sadly had to return it.”

Helpful Report

Posted 4 years ago

Hi there Kabita, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Disappointed in the packaging for such a delicate piece of jewellery it took almost an hour to untangle the necklace after is was randomly put into an envelope type package. The gift box too was a disappointment being far too large for the item which was lost in the awful paper packaging. As this was a gift felt the cost of the item was badly let down.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Barbara. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Disappointed with earrings and returned item. They looked higher quality online that they did when they arrived. Very small and cheap looking. The circles looked like brushed effect in the photo but plain and shiny in real life.”

Helpful Report

Posted 4 years ago

Hi there Cathy, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,403 reviews