Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,402 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 12th May 2025

5846

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I was disappointed not by Oliver Bonas but their carrier of choice Hermes who, kept me in touch via email with regard to changes in delivery, but then proceeded to delivery the voucher to the wrong address even though their email stated it had been delivered to the right address. This resulted in not being able to pass it on to the intended party - not good.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Lynda. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into with Hermes and to see what's happened. Thank you. Team OB

Posted 4 years ago

“The machine I received was visibly dirty particularly in the component part where the pasta rolls through, and appeared rusty. I would only expect this after use but not fresh out the box.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Rebecca. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“I only received earring. I emailed customer support on Friday 19th June, but have not yet had a response.”

Helpful Report

Posted 4 years ago

Hi there Victoria, thanks for getting in touch and for letting us know. We are so sorry to hear you've only received one earring. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Check the dimensions, these are much smaller than the pictures suggests. I am returning mine.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Sue. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“First time I’ve ordered. Unlikely to order anything again.”

Helpful Report

Posted 4 years ago

We are sorry to hear this Laina. If we can be anymore help please do get in touch with us at askus@oliverbonas.com Thank you. Team OB

Posted 4 years ago

“Had to return the item as it looks much better in a photo”

Helpful Report

Posted 4 years ago

Thanks Viktorija for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. Once this is back our returns team will get this refunded for you. Thank you. Team OB

Posted 4 years ago

“Nice products but surprised at quality”

Helpful Report

Posted 4 years ago

Thanks Esen for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or refund, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Camila Pink & Gold Ceramic Noodle Bowl Arrived cracked in 2 pieces. I emailed the customer service team to inform them of the same and for guidance, didn't receive any reply to date. Disappointed.”

Helpful Report

Posted 4 years ago

Hi there Kulsum, thanks for getting in touch and for letting us know. We are so sorry to hear It is arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I love oliver bonas especially for gifts. I ordered a cute mug and card for Father's Day.”

Helpful Report

Posted 4 years ago

Hi there Eleni, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived damaged. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Pretty disappointed, assumed the photo of bulbs with that stands included them .... rightly or wrongly I think it could be made more clear. Equally when I looked I can’t get the base it has in the photo in a dark or grey colour. Kinda ruined the present tbh so now building something to use it in with our outdoor bbq area.”

Helpful Report

Posted 4 years ago

We are so sorry for any confusion Anthony, it does say on the description that the lamp base is not included, we will also get getting more of the grey lamp bases back in stock soon. We really hope that you can still use your bulb. Team OB

Posted 4 years ago

“Lovely dispenser however the fragrance is awful and smells like cheap lemon cleaning product.”

Helpful Report

Posted 4 years ago

We are so sorry to hear that you aren't happy Natasha, please feel free to email us on askus@oliverbonas.com so we can help you with a return and refund. Team OB

Posted 4 years ago

“I ordered an 18...it’s a small 18, would need to leave buttons open & wear a vest underneath it. Unfortunately being returned. Great material, and quality, colour/pattern.”

Helpful Report

Posted 4 years ago

Thanks so much for your feedback Samantha, we will let our fashion team know and we will refund you as soon as we have received your dress back. Team OB

Posted 4 years ago

“poor quality returned”

Helpful Report

Posted 4 years ago

Thank you for your feedback Penney. Team OB

Posted 4 years ago

“Product received on time”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Jane. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Ordered glasses, arrived scratched and with no case. Luckily on contacting customer services they are now sending me a case. Second time I have ordered glasses and there has been an issue, first pair I ordered were also scratched.”

Helpful Report

Posted 4 years ago

We are so sorry to hear of the issues with ordering sunglasses from us Margaret. We will get this investigated and looked into so this doesn't happen again. Thank you, Team OB

Posted 4 years ago

“lovely frame but sadly it arrived broken”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Fleur. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Half the content of the order was missing, emailed them about a week ago, still waiting to hear from them . . . Will follow up again tomorrow.”

Helpful Report

Posted 4 years ago

Hi there Oceane, thanks for getting in touch and for letting us know. We are so sorry to hear you've received half your order. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I love Oliver Bonas products and 9/10 usually arrive and I’m happy with them. Very disappointed to receive my products smashed to pieces on arrival. Further to this I’d paid next day delivery but when I got an e mail response a few days later it took them a further 2 days to even dispatch. Not the service I’d expect from a trader of good quality products. Sorry OB but I’m pretty disappointed”

Helpful Report

Posted 4 years ago

We are so sorry to see this Sacha! If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will sort out the next day postage charge this time for you. Thank you, Team OB

Posted 4 years ago

“I ordered the yellow plant pots but they sent black. Ordered the yellow again as they were a gift!!! Sent Black AGAIN!! So annoying. I paid for next day delivery each time!!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Nicola. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I ordered the yellow plant pots but they sent black. Ordered the yellow again as they were a gift!!! Sent Black AGAIN!! So annoying. I paid for next day delivery each time!!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Nicola. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,402 reviews