Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,400 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,400 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 12th May 2025

5846

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely shape but the fit was too baggy for me and the colour was not as depicted. The stitching in the panels itched when I tried it on. Pity as I really liked it and the pockets in particular.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Natasha. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“Very large for a face mask and too much material. Not as I had hoped”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Gemma. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“Disappointed as dress came damaged and I was banking on it for an occasion”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Emma. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“I like OB but this time it fell short with the customer experience. I ordered something for click and collect and was told I wouldn't hear anything until it arrived in store. In short I didn't and over a week later went in to enquire. It was there and was told the scanning system was down...so what would have happened if I hadn't checked? I looked for help online and didn't find anything helpful either and the chat bot was pretty useless!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Amy. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“bought as a gift, the bracelet appears very fragile and the metal discs are smaller than my little fingernail. Needs more description on website, as seems most suitable for a child rather than an adult.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Patricia. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“Already reviewed my gin glasses - which were beautiful. But OB does not tell you reviewing is a waste of time if you don’t have Instagram - no prise draw entry!!”

Helpful Report

Posted 4 years ago

We'll get this looked into, thanks Helen. Team OB

Posted 4 years ago

“Sadly had to return as it was too itchy!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Hilary. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“I cant tell you how upset I am, having found this dress and ordered it in the sale and receiving notification that it had been desoatched through HERMES , it never arrived. Apparently lost at the Hermes Depot, none left in stock so have been refunded. Polite emails from staff and quick refund however”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Maureen. We will get this investigated with Hermes but if we can be anymore help please pop us back an email to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“My item was supposed to he delivered to the shop for pick up by yesterday. It’s still not there. I don’t think that’s good customer service.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Staci. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“I ordered these lovely sunglasses as a gift to send to Australia. I was very disappointed to find they had no hard case included with the purchase as advertised in the photos. Very disappointed”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Julie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“Unfortunately this is not for me. I normally love Oliver Bonas clothes but this jersey material doesn't suit me as it clings to my bust and then flares out in an A line shape and is terribly unflattering. Sadly, I shall be returning it.”

Helpful Report

Posted 4 years ago

Hi there Pamela, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“While the size and style of the mirror is lovely the craftsmanship is very poor. Where the chain has been welded on to the mirror it's very messy and has been covered up with gold paint that doesn't match the rest of the border, which is very visible. Unfortunately I will be sending back.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Amy. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Some of the products in my order were gifts for my mum's birthday and although I paid for next day delivery, the order arrived two days later than expected. I emailed customer service and they apologised and refunded the £2 of the next day delivery service but that didn't solve the issue.”

Helpful Report

Posted 4 years ago

Oh crikey Juliet we're so sorry about this. We know you've been in touch with us before but please do let us know if we can follow this up with our supplier. Thank you, Team OB

Posted 4 years ago

“Disappointed by the quality of clothing for price point.”

Helpful Report

Posted 4 years ago

Thanks Harriet for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Although the earring looked nice they are SO difficult to actually put on. As trying to get them to join together when through the ear is very challenging so I returned them.”

Helpful Report

Posted 4 years ago

Hi there Fiona, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Very poor fabric. I'm returning this one”

Helpful Report

Posted 4 years ago

Hi there Julia, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Lovely gift ideas”

Helpful Report

Posted 4 years ago

“They look lovely and the prints look beautiful but I had to return them as they are too big.”

Helpful Report

Posted 4 years ago

Hi there Chantelle, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Unfortunately was too big but lovely material all the same.”

Helpful Report

Posted 4 years ago

Thanks Isobel for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Awaiting refund for faulty product.”

Helpful Report

Posted 4 years ago

We're so sorry to see this Lesley. Please bear with our customer service team and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,400 reviews