Login
Start Free Trial Are you a business?? Click Here

Oliver Bonas Reviews

4.8 Rating 197,400 Reviews
97 %
of reviewers recommend Oliver Bonas
Company Reviews Product Reviews
275,366
 Metrics Info
4.8
Based on 197,400 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Oliver Bonas Review Love their quirky products
Read Oliver Bonas Reviews

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Emily C
Verified Buyer
“Smaller than expected, overpriced for what they are even at sale price!”
Helpful Report
Posted 4 years ago
Thanks Emily for the feedback. We will get this sent over to our home and gift team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB
Posted 4 years ago
Vanessa C
Verified Buyer
“Skirt arrived folded up in very small bag. So small all the pleats were creased badly and looked awful. Ordered the size 12 which was massive. Liked this skirt but too big. OB would ask that skirt is sent out in different way - packaging inappropriate.”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Vanessa. This isn't on so If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Michelle T
Verified Buyer
“Far too big I wish I had read the reviews first.”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Michelle. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Michelle T
Verified Buyer
“Really nice designs but very large fitting which is a shame. I had to tie knots in both sides to keep on my face”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Michelle. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Mary B
Verified Buyer
“In general, I like Oliver Bonas products, as they are usually quirky and unusual.”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Mary. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Lydia D
Verified Buyer
“Delivery was fast”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Lydia. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Nadine S
Verified Buyer
“The fabric is lovely but the fit isn’t great, they are baggy at sides, trying to work out how I can use them without fiddling with them. Shame as they are well made.”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Nadine. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Sarah O
Verified Buyer
“Delivery was expensive.”
Helpful Report
Posted 4 years ago
Thanks for the feedback Sarah. We'll pass this onto our fulfillment team so it can be reviewed. Thank you, Team OB
Posted 4 years ago
Stephanie G
Verified Buyer
“Quite a huge product range and everything is modern and chic.”
Helpful Report
Posted 4 years ago
Tessa B
Verified Buyer
“I always love the jewelry selection at Oliver Bonas but I was a bit disappointed with how much plastic packaging my delivery came in. I also hope that their products became more ethical and sustainable in future.”
Helpful Report
Posted 4 years ago
Thanks Tessa for the feedback. We will get this sent over to our fulfillment team so this can be reviewed. We are so sorry about this. Thank you. Team OB
Posted 4 years ago
Sophie C
Verified Buyer
“I like the fabric but the cut and style is just way too big for my face. Was planning to wear one to my haircut but i’ll have to get the sewing kit out. Not very happy because these are quite expensive compared to others i’ve seen that are actually practical. I chose these because they weren’t boring looking. This is definitely a case of looks nice but isn’t practical”
Helpful Report
Posted 4 years ago
Thanks Sophie for the feedback. We will get this sent over to our home and gift team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB
Posted 4 years ago
Randi P
Verified Buyer
“The bangle was bent out of shape and the gift box I ordered was more for a large mug rather than a piece of jewellery!”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Randi. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Rebecca C
Verified Buyer
“Not worth the money and not great for gifting. Only able to select some items in basket for gift box - not the one that I had wanted/all. No opportunity to hide price for gift either. Completed process multiple times to try to keep the ‘gift’ option and hide price but unable to do so. Won’t be my go to gift place in future which is a shame because it’s a great gifting shop.”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Rebecca. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we can get this looked into. Thank you, Team OB
Posted 4 years ago
Richard D
Verified Buyer
“Sorry OB but having received first replacement chair for the original ‘marked’ one to find the replacement in a worse state that the first ; then the subsequent email discussion that went round and around - to then an agreement that a further chair will be sent out - with the assurance from the furniture department that it will be brand new etc etc I hold my breath - and it all started with 2 separate deliveries of the 2 chairs that we originally ordered - no one quite knows why they were delivered with 5 says interval. Still quite relaxed about it and bottom line - a lovely chair”
Helpful Report
Posted 4 years ago
We're so sorry to hear Richard. Please do get back in touch with our customer service team askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Barbara I
Verified Buyer
“Very attractive to look at but a poor pourer, it spills over the table. There is not enough room to put all your fingers in the handle and it feels unbalanced when picked up. So disappointing really.”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Barbara. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB
Posted 4 years ago
Beatrice R
Verified Buyer
“I like the style but the sizing was all over the place. Had to return sadly.”
Helpful Report
Posted 4 years ago
Hi there Beatrice, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB
Posted 4 years ago
Rosemary A
Verified Buyer
“I returned these earrings as when they arrived they were much smaller than I had anticipated. I did not see any size indication on the item when ordering and therefore they looked bigger than they actually were. I feel a size indication would be very helpful.”
Helpful Report
Posted 4 years ago
Thanks Rosemary for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB
Posted 4 years ago
Cara S
Verified Buyer
“Poor service- Hermes delivered to a neighbour without leaving us a slip. I wrote to Oliver Bonas and you took days to reply. By which time the neighbor had dropped it round because they were sick looking at it in their hallway! This was an expensive item that went lost and Hermes and yourself were slow to assist or communicate”
Helpful Report
Posted 4 years ago
Hi there Cara, thanks for getting in touch and for letting us know. We are so sorry to hear of the mix up with Hermes. At the moment our customer service team are all being stretched incredibly thin at the moment due to what's going on. We're glad to hear you received it in the meantime but they are doing their best to keep up. Thanks, Team OB
Posted 4 years ago
Marnie W
Verified Buyer
“I had a nightmare with delivery, the courier company said it had been left in my postbox but I did not receive it. When I contacted Oliver Bonas it was dealt with efficiently with a new necklace being sent out via Royal Mail and was received the next day. The last time I made an online purchase via courier the item arrived damaged. Both experiences have made me reconsider if I would use Oliver Bonas online again.”
Helpful Report
Posted 4 years ago
We are so sorry to hear of all the trouble you've had with our courier Marnie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this fed back to Hermes as we don't want our customers feeling this way. Thank you, Team OB
Posted 4 years ago
Alice M
Verified Buyer
“X..........”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Alice. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB
Posted 4 years ago
Oliver Bonas is rated 4.8 based on 197,400 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request