Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,430 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th May 2025

5849

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 items arrived smashed due to poor packaging but very quick and helpful customer service team”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Hilary but we're glad our customer service team were able to assist. We will forward this feedback over to our fulfillment team so this can be looked into and rectified for the future. Thank you, Team OB

Posted 4 years ago

“One of the two items arrived broken so sent email to ask whether it should be sent back and whether you wanted photo evidence and 4 days later I’m still yet to receive a reply. Disappointing”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Lucy. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“This is a review on trying to get hold of them! Emails bounced back twice and phone line only open for a small amount of time. Didn't want to leave a poor review before speaking to someone and getting it sorted...but I can't get hold of anyone 😔”

Helpful Report

Posted 4 years ago

Thanks for getting in touch Amy. So sorry you haven't been able to get a hold of anyone. Not too sure why It's bouncing back but it's askus@oliverbonas.com if that does help. Thank you, Team OB

Posted 4 years ago

“Can't review what I didn't receive. Order the yellow plant pots twice and both times, wrong colour was sent.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Lanre. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Very disappointed to be asked to write a review on a product I haven’t received. I ordered this quite a while ago and Hermes your transport company keep cancelling the delivery. Not a good start as this is my first OB Order of what was to be many.”

Helpful Report

Posted 4 years ago

Hi there Amanda, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“The jewellery box was a gift and the young lady I bought it for loved it. However, I paid for next day delivery and it took 3 days for it to be delivered. I have emailed Oliver Bonas but not had a reply.”

Helpful Report

Posted 4 years ago

Hi there Rebecca, thanks for getting in touch and for letting us know. We are so sorry to hear this arrived late. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this sorted. Thank you, Team OB

Posted 4 years ago

“I ordered 2 items (below) on 29May20. One of them (the bulb) was delivered on 04Jun20 by Hermes. The other (the wall art) has still not be delivered as at 09Jun20 and when I track the item, the same message has been on the Hermes web page since 04Jun20: "We're sorry your parcel has been delayed. We'll have it on the move in the next 24 hours"”

Helpful Report

Posted 4 years ago

Hi there Sylvester, thanks for getting in touch and for letting us know. We are so sorry to hear only have of your order has arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I was disappointed that the back of the earing was dark brown which I thought cheapened the very glamorous earing. M.Murphy”

Helpful Report

Posted 4 years ago

Thanks Margaret for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I ordered all of the goods on 29 May. It was sent on 1 June. However, it has been processing at Hermes since then. Very poor delivery service. I cannot speak to anyone and OB email service will reply in 5 days. I need my order now as it is for a gift. I will reorder with next day delivery and return this one if it ever arrives. I have never had any complaint with OB before so I am disappointed.”

Helpful Report

Posted 4 years ago

Hi there June, thanks for getting in touch and for letting us know. We are so sorry to hear this still hasn't arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“This item was never received and am awaiting a response from Oliver Bonas re this and another item that has not been received.”

Helpful Report

Posted 4 years ago

Hi there Marianne, thanks for getting in touch and for letting us know. We are so sorry to hear this still hasn't arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“I was really disappointed with this item. Very plastic and clearly looks artificial. I had read reviews which said it looked realistic and thought it would for the price of it but it was so disappointing!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Kirsten. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Strap nice angry I had to buy the strap seperately then the bag I bought previously which was advertised with a strap feel hard done by”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Maria. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Bought 3 pairs of earrings - lovely styles but on one pair the fasten is SO tight I couldn’t get it out if my ear and the second pair had a loose back on it and it wouldn’t stay on. Not good quality.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Karen. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Lamp arrived with broken shade unfortunately... hard to know what to give because the lamp itself looked beautiful.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Louise. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Whilst I’m sure the glasses will be lovely, they are yet to arrive. I bought these for a 30th birthday party and left plenty of time for them to arrive (easily the 5days stipulated for Channel Islands delivery in your website) but unfortunately, 10 days later they are still not here. I appreciate that these are challenging times but this is unacceptable. I will contacting customers services imminently. Thank you”

Helpful Report

Posted 4 years ago

Hi there Helena, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please do get in touch and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Unfortunately, I ordered some earrings and one of them was broken. I can definitely say that I will stick to buying them in-store because they look much better in pictures than in real life.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Adina. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I received my parcel, which arrived with the packaging secure. However, one item was missing. I have emailed Oliver Bonas twice to inform them of the missing item and requested that the missing item be sent separately or my account refunded. I am very disappointed that I have yet to receive a reply from them. Maybe this review will elicit a response.....?”

Helpful Report

Posted 4 years ago

Hi there Linda, thanks for getting in touch and for letting us know. Please bear with our customer service team as they are all being stretched incredibly thin due to what's going on at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“The item received is superb however we wanted to update to two glasses and were unable to contact by telephone and our email to upgrade to two glasses was ignored.”

Helpful Report

Posted 4 years ago

Hi there Graham, thanks for getting in touch and for letting us know. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“They look really cheap. I have a mild nickel allergy, whatever these are made of I was itching within minutes . Very disappointed”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Gill. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“They didn't arrive, instead I received someone else's completely different order. When I emailed regarding this, I was advised they had sold out.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Sarah. We'll get this forwarded to our fulfillment team because this is not on especially if we can't replaced since It's sold out. If we can chase this up please email back to the thread at askus@oliverbonas.com and we'll investigate this. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,430 reviews