Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,670 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,670 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5936

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered the Kona glass mugs and while they're very cool looking they're wildly unpractical. The circular ring doesn't provide a safe enough grip on the mug. It also cracked within the first couple of days of using it.”

Helpful Report

Posted 4 years ago

So sorry to hear your mug has broken Arlene, this doesn't sound good at all. Can you pop us an email over at askus@oliverbonas.com and we can get this sorted? Team OB

Posted 4 years ago

“I think this dress was made of pure static, which made it unwearable. Not up to OB’s usual standard at all. Returned, sadly.”

Helpful Report

Posted 4 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Not received order”

Helpful Report

Posted 4 years ago

Sorry to hear this. Please do get in touch with us at askus@oliverbonas.com and they'll be able to look into this for you. Thank you, Team OB

Posted 4 years ago

“Normally love the brand - but am disappointed with the shirt shrinking after following care instructions.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“This looked lovely on the website but just felt cheap and flimsy when they arrived. The quality was really disappointing. There was no "wow".”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Nicky. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Love this store”

Helpful Report

Posted 4 years ago

“I paid £5 for gift wrapping and what arrived was a cardboard box with a sleeve. Really not goft wrapping in my view. I complained and was told that I could further buy a small silver gift box for another pound and OB would send the postage free. I did that and the product arrived with no advertised tissue paper or stickers. I complained and was not given a refund. £6 down for nothing really.”

Helpful Report

Posted 4 years ago

Really sorry to hear you haven't liked our gift box service Jill. We will feed this back to our design team. Thank you, Team OB

Posted 4 years ago

“Disaster - both product and customer service”

Helpful Report

Posted 4 years ago

Sorry to hear this Maja. We will feed this back to our supplier so this can be looked into. Thank you, Team OB

Posted 4 years ago

“the earrings broke on first wear”

Helpful Report

Posted 4 years ago

Hiya Mariola, so sorry to hear the earrings broke on first wear, if you could kindly contact our customer service team and they can look into this for you on askus@oliverbonas.com. Best, Team OB

Posted 4 years ago

“I love the item but it arrived with the marble top cracked after the delivery people carelessly chucked it out of their vehicle, and Oliver Bonas could not replace due to a lack of stock. Customer services quickly issued a full refund, but still very disappointing.”

Helpful Report

Posted 4 years ago

This is not what we want to see or hear, we're so sorry about this Chris. Glad our customer service team were able to help but we will pass this onto our courier because this isn't on. Thank you, Team OB

Posted 4 years ago

“I have only ever purchased from Oliver Bonas twice & I am very disappointed with my most recent purchase.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Eimear. Please get in touch with our customer service team at askus@oliverbonas.com and they will be able to help. Thank you, Team OB

Posted 4 years ago

“Quite nice simple ring but not at all like the picture. The stone is not the blue-ish colour it appears and the ring itself is smaller and a bright silver (it looks a dull silver in the photo) Kept anyway as quite nice and low price, and couldn't be bothered to send it back..would not have bought if seen in shop. More accurate pictures please!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Harriet. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this raised with our content team. Thank you. Team OB

Posted 4 years ago

“V disappointed with these. V fragile and difficult to close.. Also v difficult to assess without opening plastic wrapping and so cannot return. Am a big fan of Oliver Bonas but won't be buying online again.”

Helpful Report

Posted 4 years ago

Sorry to hear this Anne. If we can be anymore help with this, please email at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“My dress arrived with the belt missing. I had two telephone conversations and sent 3 emails asking for the belt to no avail! I returned the dress to the shop as my 28days to return was looming and I didn’t trust customer services to 1. find a belt and 2. Return my money. Very disappointed in Oliver Bonas.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Julie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I loved this when it first arrived. Unfortunately it lost all shape after the first wash.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Returned an weeks ago still waitng on my refund”

Helpful Report

Posted 4 years ago

Sorry about this Yasmin. Please get in touch with our customer service team at askus@oliverbonas.com. They can get this looked into for you. Thank you, Team OB

Posted 4 years ago

“I am still waiting for the parcel”

Helpful Report

Posted 4 years ago

Sorry for the delay in getting your parcel to you Eliska. Please get in touch with our customer service team at askus@oliverbonas.com. They'll be able to look into this for you. Thank you, Team OB

Posted 4 years ago

“It broke after 3 days of wearing it. Very disappointed 😢”

Helpful Report

Posted 4 years ago

So sorry to hear Alice. Please get in touch with our customer service team at askus@oliverbonas.com and we can get this looked into. Thank you, Team OB

Posted 4 years ago

“I've sent it back as it had 2% wool in it and I thought it was 100% synthetic - such a shame and so unnecessary. I want to feel comfortable with my clothes; not guilty when wearing them.”

Helpful Report

Posted 4 years ago

Thanks for the feedback Elisabeth. Sorry to hear this but we will of course pass this onto our fashion team. Thank you, Team OB

Posted 4 years ago

“Unfortunately I have never received my parcel.”

Helpful Report

Posted 4 years ago

Really sorry to hear this. Please do get in touch with us at askus@oliverbonas.com and they can look into this for you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,670 reviews