Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,836 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,836 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is a really beautiful bowl that I have ordered twice for my wife for Christmas. Unfortunately the packaging and care taken to wrap the bowl has been so unbelievably poor that it has been delivered smashed twice in a row. It is a beautiful bowl... when it isn’t in 15 pieces...”

Helpful Report

Posted 4 years ago

We actually can't believe It's arrived in this state we're so sorry about this Ross! Please do get in touch with us at askus@oliverbonas.com and we'll get replacements raised, as well as feed this back to our fulfillment team. Thank you, Team OB

Posted 4 years ago

“Disappointed with this. It arrived with the celophane seal half removed and two corner protectors missing. The frame has damage in a number of places. Essentially, it was badly packaged for shipping - not what I'd expect when paying such a high price for a product. Contacted Oliver Bonas to report the above damage on the delivery day but I've yet to receive a response - that was almost a week ago.”

Helpful Report

Posted 4 years ago

Hi there Ian, thanks for getting in touch and for letting us know. We are so sorry to hear It's arrived like this. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Really disappointed in this necklace. Seemed like a really good deal but was very light and cheap looking. Would have been more disappointed if had paid the full price!”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I have yet to receive my order, nearly a week later”

Helpful Report

Posted 4 years ago

Hi there Laura, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“We are hopping mad. You used Hermes and they still haven't delivered. Tried to call you but we were 32nd on the call centre list. Hermes has no means of contacting them. We will only buy from you again if you do not use Hermes. We have the same problem with Hermes from other retailers. Mullin”

Helpful Report

Posted 4 years ago

Really sorry for the trouble you have with Hermes. Also wanted to apologise for the wait you've had with us, we are extremely busy at the moment. If we can look into this, please do email us askus@oliverbonas.com. Thanks, Team OB

Posted 4 years ago

“I have received no notification of my order as per today and it was one before the 16th. Just to receive an email asking for a review of an item I haven't received or been contacted about. Terrible service as they say on the website that all orders done prior to 16th would be here on time.”

Helpful Report

Posted 4 years ago

Hi there Leticia, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. As you can imagine, our couriers and teams are being stretched incredibly thin at the moment, and are all doing their best to keep up. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Really disappointed with my recent purchase with Oliver Bonas. We were so excited to receive our new lamp but unfortunately it came dented and damaged. We have tried to ease the dents out but the base is hollow so some imperfections are still visible. I contacted customer service last week and I am waiting for a reply. Such a shame because we really loved the look of the lamp!”

Helpful Report

Posted 4 years ago

We are so sorry to hear it arrived dented and damaged. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“The bowl turned up smashed. I emailed promptly and haven’t received a response. It’s been over a week! I’ve received numerous ad and marketing emails but not one in repossessed to finding a solution.”

Helpful Report

Posted 4 years ago

Hi there Minnie, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Our marketing emails are automated sadly, and handled by a completely different team. Thank you, Team OB

Posted 4 years ago

“I found the gift wrapping very poor. A piece of coloured paper attached to the box. Definitely not worth the £5.00 I paid and I had 4 boxes. £20 not good value. Perfume gifts purchased in stores elsewhere were beautifully wrapped for free”

Helpful Report

Posted 4 years ago

Really sorry to hear you haven't liked our gift box service Irene. We are looking to improve this in the new year, but if we can get this fed back to our design team, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Not really Oliver Bonas' fault, but the item was smashed on delivery. Have requested a replacement.”

Helpful Report

Posted 4 years ago

We are so sorry to see this. Please bear with our customer service team, and they'll get a replacement processed as soon as they can. Thank you, Team OB

Posted 4 years ago

“I used next day delivery and it’s been 8 days and it’s still not arrived. Would love to be able to write a review, but I don’t yet have the items. I’ve phoned customer service twice and they were very lovely and my next day delivery was refunded without a quibble. Yet, I still don’t have the products, so not great. I would blame Hermes, but they’ve just delivered two other products from River Island, so I can only assume it’s an Oliver Bonas issue. Won’t be using online again I’m afraid. Sorry!”

Helpful Report

Posted 4 years ago

We are really sorry to hear this David. We will get this looked into with our fulfillment team as well as Hermes, to see what the hold up is. Please bear with us, and we'll get your parcel delivered as soon as possible. Thank you, Team OB

Posted 4 years ago

“Gold lead was damaged”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Cath. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Very bad and small Dissapointing”

Helpful Report

Posted 4 years ago

Thanks for the feedback Amie. Sorry to hear you haven't been happy with your purchase. If we can help with a return, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Would love to review this product but sadly it’s still not arrived, THREE WEEKS after I ordered it. No response for Oliver Bonas despite contacting them about it a week ago. Appalling service. Love the shop and products but wouldn’t order from them again online.”

Helpful Report

Posted 4 years ago

Hi there Sadie, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“I am still waiting for someone to contact me as my parcel appears to gave gone missing”

Helpful Report

Posted 4 years ago

Hi there Susan, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Paid £5 for gift wrapping for my grandma's xmas present. Her jigasaw arrived lolling around the bottom of a larger outer cardboard box with no gift wrap and without the message I had written to be included. She had to phone around to ask who had sent her the gift. Come on OB, I know it's a busy time, but if you charge £5 for this service you really should make good on it. I emailed 5 days ago but no response. Called and sat on hold for 15 mins. Really poor service.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It arrived like this so we will need to get this investigated. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Awful.. broken product at Dublin click and collect”

Helpful Report

Posted 4 years ago

We're so sorry to hear this. Please do get in touch with us askus@oliverbonas.com, and we'll get this looked into and replaced. Thank you, Team OB

Posted 4 years ago

“Was missing from my parcel.. Still waitng for a response”

Helpful Report

Posted 4 years ago

So sorry to hear this Jackie. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I never got the items I ordered and got no answer from customer service as to why.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“I have not received my order yet.”

Helpful Report

Posted 4 years ago

Hi there Barbara, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,836 reviews