Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,819 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,819 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The Silent Disco Charade Game. There is nothing in the box except cards with the names of songs which you must find for yourself on your own streaming app and a pair of earphones! What a rip off! I’m sending it straight back. Very sorry I paid for express delivery!”

Helpful Report

Posted 4 years ago

Hi there Vivienne, thanks for popping us over feedback. We are so sorry to hear you have had to return. Once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Not satisfied with gift box”

Helpful Report

Posted 4 years ago

Really sorry to hear you haven't liked our gift box service Jenny. We are looking to improve this in the new year, but if we can get this fed back to our design team, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Order for earrings made 11/12/2020. Still not received by to- day 23/12/2020.Please deal with immediately.”

Helpful Report

Posted 4 years ago

Hi there Audrey, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Ordered 2 things. The first was terribly packaged, smashed. 2nd arrived in wet box badly packaged and only half the product. Pot with no stand.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Amir. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Online delivery is atrocious. Customer service is even worse!”

Helpful Report

Posted 4 years ago

Thanks for your feedback Roberta. Sorry to hear this but our customer service team are doing their best this Christmas to keep up, even on reduced staff. Thanks, Team OB

Posted 4 years ago

“I am still waiting for this to arrive. I bought other items and it did warn me it would may be delivered separately, however, my other items were purchased back in November.”

Helpful Report

Posted 4 years ago

Hi there Kathryn, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Was very disappointed with my order. They delivered faulty goods. Tried to call numerous times with no answer and emailed also and still no answer.”

Helpful Report

Posted 4 years ago

Hi there Clara, thanks for getting in touch and for letting us know. We are so sorry to hear your order has arrived faulty. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I can’t I haven’t received this item”

Helpful Report

Posted 4 years ago

Hi there Sue, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I haven’t received it yet, having paid for express postage... and now I’m being asked to review it.”

Helpful Report

Posted 4 years ago

Hi there Hazel, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Haven’t received it yet!”

Helpful Report

Posted 4 years ago

Hi there Cherry, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Products weren’t up to standard- returned.”

Helpful Report

Posted 4 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our teams but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Awful quality. Supposed to be gold coated and looked cheap silver”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We will get this sent over to our home and gift team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Not received. Due to collect at a store that is now closed !!! No contact even tho I have emailed and phoned several times !”

Helpful Report

Posted 4 years ago

Sorry Louise about this, but please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Due to tier 4 there's nothing else we can do sadly, and we are trying our best to contact all customers affected. Thank you, Team OB

Posted 4 years ago

“Worm once and has gone bobbly, going to return”

Helpful Report

Posted 4 years ago

Hi there Clare, thanks for popping us over feedback. We are so sorry to hear your having to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Difficult to review as I haven’t received it yet!!!!!!”

Helpful Report

Posted 4 years ago

Hi there Jan, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Very upset this did not come with the order, got an email 3 days later saying no longer in stock, now I’m stuck with only one coaster for a gift that was meant to be two”

Helpful Report

Posted 4 years ago

Really sorry about this Lauren. Due to the volume of orders our website has been taking over the Christmas period especially this year, some of our items are out of stock at the time our web team go to pick We will hopefully be getting a new system in place once the new year hits. Thank you, Team OB

Posted 4 years ago

“Disappointed as I still haven’t received this item and now it’s too late to post for Christmas.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I can’t review my product as I have not received it! Emailed last Thursday and not had a reply Hermes say delivered but the picture gives no indication of where it has been left supposed to be a Christmas present.”

Helpful Report

Posted 4 years ago

Hi there Pia, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“This is a really beautiful bowl that I have ordered twice for my wife for Christmas. Unfortunately the packaging and care taken to wrap the bowl has been so unbelievably poor that it has been delivered smashed twice in a row. It is a beautiful bowl... when it isn’t in 15 pieces...”

Helpful Report

Posted 4 years ago

We actually can't believe It's arrived in this state we're so sorry about this Ross! Please do get in touch with us at askus@oliverbonas.com and we'll get replacements raised, as well as feed this back to our fulfillment team. Thank you, Team OB

Posted 4 years ago

“Disappointed with this. It arrived with the celophane seal half removed and two corner protectors missing. The frame has damage in a number of places. Essentially, it was badly packaged for shipping - not what I'd expect when paying such a high price for a product. Contacted Oliver Bonas to report the above damage on the delivery day but I've yet to receive a response - that was almost a week ago.”

Helpful Report

Posted 4 years ago

Hi there Ian, thanks for getting in touch and for letting us know. We are so sorry to hear It's arrived like this. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,819 reviews