Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,809 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,809 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still waiting for my purchase was meant to be a Xmas present”

Helpful Report

Posted 4 years ago

Really sorry to hear this Melanie. We'll get this looked into as this doesn't seem right at all. Please drop us an email at askus@oliverbonas.com, and we'll get this investigated. Thanks, Team OB

Posted 4 years ago

“Very poor service and no help what so ever. Waste of time.”

Helpful Report

Posted 4 years ago

“The product never arrived. I sent an email to Oliver Bonas to ask where it was and they never responded.”

Helpful Report

Posted 4 years ago

Hi Paul, we are so sorry to hear an item never arrived, Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch as soon as possible. Team OB

Posted 4 years ago

“It is Christmas Eve day. I have not received what it was going to be my wife’s Christmas present. I understand this are challenging times, but I was hoping for a better experience. Order number is #30007387 I am still waiting for an email confirmation I placed this order the 13th of this month. I’ve got this email to write a review so this is it.”

Helpful Report

Posted 4 years ago

Really sorry about this Osvaldo. We'll get this looked into for you, please drop us an email at askus@oliverbonas.com, and we'll get this investigated. Thanks, Team OB

Posted 4 years ago

“Used to really like Oliver Bonas until recent experience of online ordering from them where 3 out of 5 items did not arrive. No explanation given until chased as to whereabouts. Very inefficient. Unreliable. Will not be repeating the experience.”

Helpful Report

Posted 4 years ago

Really sorry to hear this. Due to the volume of orders, our website has been taking over the Christmas period especially this year, some of our items are out of stock at the time our web team goes to pick We understand your disappointment completely and will get your feedback passed on now. Thank you, Team OB

Posted 4 years ago

“Purchased item then 1 day before Christmas after trying to get hold of you. Received a email saying your doing a refund as out of stock.”

Helpful Report

Posted 4 years ago

Really sorry to hear this sean. Due to the volume of orders, our website has been taking over the Christmas period especially this year, some of our items are out of stock at the time our web team goes to pick We understand your disappointment completely and will get your feedback passed on now. Thank you, Team OB

Posted 4 years ago

“Arrived broken and unusable. Had to return for refund.”

Helpful Report

Posted 4 years ago

Hiya, thanks for getting in touch and for letting us know. We are so sorry to hear your order arrived broken, we understand this must be disappointing and we will get your feedback pass onto our web team right away. Team OB

Posted 4 years ago

“I was excited to find this cover of Girl, Woman, Other of this book after looking everywhere. Unfortunately the edition I received was not as pictured much to my disappointment, with no response from OB.”

Helpful Report

Posted 4 years ago

Really sorry to hear this, we can get this looked into as this doesn't seem right at all. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thanks, Team OB

Posted 4 years ago

“I ordered some little silver studs. Earrings arrived completely bent. The one star is for delivery time only. Will not be buying jewellery from Oliver Bonas again.”

Helpful Report

Posted 4 years ago

“My order never arrived”

Helpful Report

Posted 4 years ago

Really sorry about this. We'll get this looked into right away, please drop us an email at askus@oliverbonas.com, and we'll get this investigated. Thanks, Team OB

Posted 4 years ago

“I would love to write a review - but this has not been delivered yet despite the order being sometime ago, the tracking app saying it should have been delivered etc etc”

Helpful Report

Posted 4 years ago

Hiya George, thanks for getting in touch and for letting us know. We are so sorry to hear you have not received your order. Please can you email our customer service team at askus@oliverbonas.com and they can get this sorted? Thank you, Team OB

Posted 4 years ago

“Shocking service. Ordered this pendant on 13th December. On 17th got an email saying part of my order was dispatched (the gift box I payed extra for) Sure enough the box arrived empty. Sent email asking when the pendant was coming. Received no reply. On 23rd December called and was told they didn't know what happened to the pendant and that it was now out of stock! All shops closed so my daughter was left without a Christmas present! Thanks OB-I will not be buying from you again!”

Helpful Report

Posted 4 years ago

Really sorry about this Marie. Due to the volume of orders our website has been taking over the Christmas period especially this year, some of our items are out of stock at the time our web team go to pick. We will hopefully be getting a new system in place once the new year hits. Thank you, Team OB

Posted 4 years ago

“11 days after ordering I still haven't received this product. The tracking site says it hasn't been passed to the courier.”

Helpful Report

Posted 4 years ago

Hi there Tom, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Ordered it, had a notification it had been dispatched then a day before Christmas Eve had another email saying it had been refunded because it was out of stock. Really disappointing”

Helpful Report

Posted 4 years ago

Really sorry about this Anna. We'll get this looked into as this doesn't seem right at all. Please drop us an email at askus@oliverbonas.com, and we'll get this investigated. Thanks, Team OB

Posted 4 years ago

“This is my first and last time ordering from Oliver Bonas. The products took a long time to arrive and I was also sent a random item instead of the product ordered. This meant I didn’t have the gift that I wanted to give for Christmas and as the wrong item arrived so late it put me in a difficult position looking for an alternative.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Lisa. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Ordered 13 December, had notification that items would arrive separately. The gift box arrived after 10 days! No sign of necklace and no confirmation of a delivery date!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Alun. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Still waiting for delivery”

Helpful Report

Posted 4 years ago

Hi there Jackie, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I haven't received this yet, despite ordering it on the 13 December 2020, nor have I had a reply to my query that I sent to OB. As this is my first order, and it's now Christmas Eve, OB have my money, and I have no item, so my overall impression is very poor”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Nicola. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch as soon as they can to get this looked into. Thank you, Team OB

Posted 4 years ago

“My mirror arrived totally smashed and I’m yet to receive a response to my complaint to try and sort out a replacement. Really disappointing customer experience so far.”

Helpful Report

Posted 4 years ago

Hi there Hannah, thanks for getting in touch and for letting us know. We are so sorry to see this has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch as soon as they can to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I never got my order. Apparently the courier had difficulties in the road that have lasted almost 2 weeks now, and there’s no way to contact them. I assume I lost my money. I can’t believe any decent company still uses Hermes, it’s just absurd - it’s even been in the news the amount of parcels they damage or steal.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Sara. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,809 reviews