Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,838 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,838 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The gin barrel arrived with a chip in the lid, I liked the product so mailed & requested that a replacement lid be dispatched. After 3 days my mail still hadn't been replied to, I sent a chaser, that too was ignored. I called Oliver Bonas, had to wait 15 mins in a queue, the staff were polite and apologetic but could not offer a replacement lid as stock was unlikely to be replaced, they offered me a discount, but that would still leave me paying gbp20 for a product with a huge chip, not impressed.”

Helpful Report

Posted 4 years ago

Hi Jeremy, we are very sorry to see that your gin barrel arrived this way - we definitely do not expect this sort of quality here at OB. Please would you drop us an email to askus@oliverbonas.com so that we can look into this further for you? Thanks, Team OB.

Posted 4 years ago

“Didn’t receive gift wrap and no reply from customer service when I asked about why and if I could get it refunded”

Helpful Report

Posted 4 years ago

Hi Lucy, we are so sorry that you were missing an item from your order - that is no good at all. Please would you drop an email to askus@oliverbonas.com so that we can look into this further for you? Thanks, Team OB.

Posted 4 years ago

“The bracelet is tiny so not sure if it will fit the recipient. Also the gift box is rubbish and a massive waste of money”

Helpful Report

Posted 4 years ago

Hi Roxi, thank you for your feedback we'll pass this on to our Jewellery Team to have a look into. Best Team OB.

Posted 4 years ago

“I haven’t received any confirmation about my order and the delivery. I paid even extra for Saturday delivery. it's been 15 days not and my item haven't been delivered and it's impossible to find a way to communicate as your customer service line is not working and you are not responding to my emails.”

Helpful Report

Posted 4 years ago

We are so sorry to hear that your order has not arrived with you. Please would you drop an email to askus@oliverbonas.com so that we can sort this for you right away? Thanks, Team OB.

Posted 4 years ago

“Package arrived in a damaged state. Not able to be used. Returned immediately.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. Please would you drop an email to askus@oliverbonas.com so that we can look into this further for you? Team OB.

Posted 4 years ago

“Bought this as a secret Santa gift but never received it in my parcel. Still waiting on a response from Oliver bonas from 5 days ago and am now left with nothing to gift tomorrow.”

Helpful Report

Posted 4 years ago

Hi Kara, so sorry you haven't received your order our couriers are doing their best to get parcels our as fast as they can and due to the current situation there are some delays. Please can you call us on 020 8059 2414 and our team can have a look into this for you. We do apologies for the delay in getting back to your email, our customer service team are doing their best to get back to you as fast as they can. Thank you, Team OB

Posted 4 years ago

“Difficult to write a review when you’ve not even received your order yet. Disappointed with my first and possibly last order with Oliver Bonas.”

Helpful Report

Posted 4 years ago

Hi Robert, so sorry you haven't received your order our couriers are doing their best to get parcels our as fast as they can and due to the current situation there are some delays. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com and our team can have a look into this for you. Thank you, Team OB

Posted 4 years ago

“I’ve paid but it has not arrived .”

Helpful Report

Posted 4 years ago

Hi Mandy, so sorry you haven't received your order our couriers are doing their best to get parcels our as fast as they can and due to the current situation there are some delays. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com and our team can have a look into this for you. Thank you, Team OB

Posted 4 years ago

“Where is my order I haven’t even received it yet ?”

Helpful Report

Posted 4 years ago

Hi there, so sorry you haven't received your order our couriers are doing their best to get parcels our as fast as they can and due to the current situation there are some delays. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com and our team can have a look into this for you. Thank you, Team OB

Posted 4 years ago

“I received the wrong order,then my original order was out of stock,so all in all a bit of a disappointment”

Helpful Report

Posted 4 years ago

Hi there, so sorry you received the wrong order and your original order went out of stock. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com and our team can have a look into this for you. Thank you, Team OB

Posted 4 years ago

“Was emailed about writing a review but not sure how I’m meant to write one when they haven’t even arrived yet 🙃”

Helpful Report

Posted 4 years ago

Hi Grace, so sorry you haven't received your order our couriers are doing their best to get parcels our as fast as they can and due to the current situation there are some delays. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com and our team can have a look into this for you. Thank you, Team OB

Posted 4 years ago

“After a long wait for delivery, 3 of 5 items I ordered arrived broken or damaged. All were intended as Christmas gifts and now can't be given. Customer service has not responded to me. I emailed 6 days ago. I love this shop, such a shame it's online service is so poor.”

Helpful Report

Posted 4 years ago

Hi there, so sorry 3 out of 5 items arrived damaged. Please can you call us on 020 8059 2414 and our team can have a look into this for you further. We do apologies for the delay in getting back to your email, our customer service team are doing their best to get back go you as fast as they can. Thank you, Team OB

Posted 4 years ago

“The package arrived missing one of the items ordered . I raised this immediately and am still waiting a call back 3 days later . Callled the customer services , waited 20mins in a queue , and would have waited a further 30 to get through .”

Helpful Report

Posted 4 years ago

Hi there, so sorry there was an item missing from your order and was unable to get through to us. If you could kindly please can you call us again on 020 8059 2414 or email askus@oliverbonas.com and our team can have a look into this for you. Thank you, Team OB

Posted 4 years ago

“You sent me the wrong earrings! Not very impressed at the minute especially as you suggest a week before you can respond to emails.”

Helpful Report

Posted 4 years ago

Hi Sharon, so sorry you were sent the wrong earrings. Please can you call us on 020 8059 2414 or we'll do our best to get back to your email and our team can have a look into this for you. Thank you, Team OB

Posted 4 years ago

“Haven’t received my item. Haven’t had a reply to my email about it. Couldn’t get through when I called in the ridiculously small open hours for support.”

Helpful Report

Posted 4 years ago

Hi Max, so sorry you haven't received your order and unable to reach us via phone, but if you could contact us again on 020 8059 2414 and our team can have a look into this for you further. Thank you, Team OB

Posted 4 years ago

“I have yet to receive my order!”

Helpful Report

Posted 4 years ago

Hi Sue, so sorry you haven't received your order our couriers are doing their best to get parcels our as fast as they can and due to the current situation there are some delays. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com and our team can have a look into this for you. Thank you, Team OB

Posted 4 years ago

“I received my order a week or so ago but left it in the packaging as my purchase was an intended Christmas present and I didn’t want it to be visible. Today I began to wrap my gifts up however having now opened the delivery packaging of my Oliver bonas purchase I was mortified to realise it had been broken, this breakage must’ve happened during manufacture/delivery as the item hasn’t been moved since it’s delivery.”

Helpful Report

Posted 4 years ago

Hi Megan, so sorry the chocolate bombs arrived damaged. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com and our team can have a look into this for you. Thank you, Team OB

Posted 4 years ago

“It is late on delivery. It still hasn't arrived.”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear your order hasn't been delivered, due to the current situation there has been some delays and our couriers are doing their best to get parcels to our customers. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com to have a look into this further. Thank you, Team OB.

Posted 4 years ago

“Not worth the money”

Helpful Report

Posted 4 years ago

Hi Gwenllian, thank you for your feedback so sorry to hear the order wasn't worth the money. If you could call us on 020 8059 2414 or email askus@oliverbonas.com to have a look into this further. Thank you, Team OB.

Posted 4 years ago

“It hasn't arrived and I was asked to write a review!”

Helpful Report

Posted 4 years ago

Hi Jen, so sorry to hear you haven't received your order. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com to have a look into this for you. Thank you, Team OB.

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,838 reviews