Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,836 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,836 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappointed. Earrings arrived damaged. Just hope a replacement will arrive prior to Christmas as it is a present.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Wendy. Our customer service team will get this sorted ASAP. Thank you, Team OB

Posted 4 years ago

“I thought postage costs at £3.95 for a small plastic card was high. It also took about five days! Small plastic card came in a cardboard box about 15cm, by 10cm by 4cm, size big enough for a small box. The fragile card was wrapped in several layers of plastic wrapping! A title waste of time and resoruces. I took card out and popped in envelope and sent to recipient at normal first class letter post.”

Helpful Report

Posted 4 years ago

Hi J Dore, thank you for your feedback, we'll pass this onto our fulfilment team to have a look into. Please can you drop us a call or email and our customer service team can have a look into further. Thanks Team OB.

Posted 4 years ago

“The print I ordered came with dirty marks on. I emailed and still had no reply after 3 days so then I phoned and they told me they had nothing to replace it with, I’d have to wait in all day to have it collected when I wanted to drop it at a post office and they wouldn’t refund the next day delivery I paid... even though they sent a dirty print. I now have no Christmas present for my brother and less than one week to find one. 0/10 for the product and the customer service.”

Helpful Report

Posted 4 years ago

Hi Ailish, so sorry to hear this has happened as this is not the OB quality and service we would like you to receive. Please can you drop us a call or email and our customer service team can have a look into further. Thanks Team OB.

Posted 4 years ago

“Now on the third delivery attempt with three completely smashed pots. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Esme, we're so sorry this has happened again - this is not the delivery service we would like you to receive. Please can you drop us a call or email askus@oliverbonas.com to have a look into further. Thanks Team OB.

Posted 4 years ago

“Looks nicer online, not great quality or colour and very small in size. It’s for a gift so to late to return”

Helpful Report

Posted 4 years ago

Hi Caroline, thank you for your feedback, we'll pass this on to have a look into. Please see our website for our returns policy: https://www.oliverbonas.com/returns-and-refunds

Posted 4 years ago

“I would love to but I have only received the lampshade and I have had no response to my email chasing the lampstand. So I'm not very happy.”

Helpful Report

Posted 4 years ago

Hi Elizabeth, so sorry to hear you haven't received your order, if you could drop us a call and one of our customer service advisors will be able to look into this for you, they are currently really busy at the moment and will get back to you as soon as they can. Thanks Team OB

Posted 4 years ago

“I haven't received my order yet 🤷🏼‍♀️ The same thing happened last time I ordered from Oliver Bonas. You use Hermes to deliver who are very unreliable”

Helpful Report

Posted 4 years ago

Hi Elizabeth, so sorry to hear you haven't received your order, if you could drop us a call or email askus@oliverbonas.com and one of our customer service advisors will be able to look into this for you. Thanks Team OB

Posted 4 years ago

“Smashed on delivery, no response from customer services by email or phone”

Helpful Report

Posted 4 years ago

Hi Ian, so sorry to hear your item arrived damaged - this is not the delivery service we would like you to receive. If you could drop us a call and one of our customer service team will be able to look into this for you. They are currently busy with emails and will get back to you as soon as they can. Best Team OB.

Posted 4 years ago

“Unfortunately the glasses arrived smashed so I had to call and re order some more. However, Ellie at customer services was fantastic and really helpful”

Helpful Report

Posted 4 years ago

Hi Joanna, so sorry to hear the glasses arrived damaged - this is not the OB service we would like you to receive. We're so glad to hear Ellie has helped you organise a replacement. Thanks, Team OB.

Posted 4 years ago

“Not terribly pleased so far, mainly as it’s been days now and the item is yet to arrive.”

Helpful Report

Posted 4 years ago

Hi there, we are very sorry to hear your order hasn't been delivered - If you could drop us a call 020 8059 2414 or email askus@oliverbonas.com so that we can look into this further for you? Thanks, Team OB.

Posted 4 years ago

“Xmas present, not opened yet!”

Helpful Report

Posted 4 years ago

“Asked to review purchase which hadn’t been delivered!”

Helpful Report

Posted 4 years ago

“Had to return them as the middle bowl’s glazing was cracked. The box it came in had also seen better days, suspect it had been returned a few times. Shame as the bowls were lovely and they had run out of stock so couldn’t get a replacement”

Helpful Report

Posted 4 years ago

Hi there, we are very sorry to see that your bowls arrived this way - we definitely do not expect this sort of quality here at OB. If you could drop us a call 020 8059 2414 or email askus@oliverbonas.com so that we can look into this further for you? Thanks, Team OB.

Posted 4 years ago

“Hermes failed to deliver my purchase and on contacting OB by email as per their site I am told it will be several days for a response. I could have waited on the telephone but was 28th in the queue. Contacting Hermes is like pulling teeth. I await a response from OB”

Helpful Report

Posted 4 years ago

Hi Barry, we are very sorry to hear your order hasn't been delivered. Our Customer Service Team are doing their best to get back to your email as they are super busy atm. If you could drop us a call 020 8059 2414 so that we can look into this further for you? Thanks, Team OB.

Posted 4 years ago

“awful, bought the gift wrap and I will have to wrap it again myself. a brown box with a cheap sleeve over it is not gift wrapping. Dont bother save 5 pounds and wrap it yourself”

Helpful Report

Posted 4 years ago

Hi James, so sorry to hear our gifting service wasn't up to standard we'll pass your feedback to our design team to have a look into this further. Thanks Team OB.

Posted 4 years ago

“Ordered a pot and plant stand for my daughter for Christmas. Ceramic pot arrived completely broken. It was in a box with some brown paper not even wrapped properly around it. Incredibly poor packaging. Emailed with photos and haven’t heard anything. Not likely to get this replaced for Christmas. Very disappointing.”

Helpful Report

Posted 4 years ago

Hi Joan, we are very sorry to see that your plant pot arrived this way - we definitely do not expect this sort of quality here at OB. Our Customer Service Team are doing their best to get back to your email as they are super busy atm. If you could drop us a call 020 8059 2414 so that we can look into this further for you? Thanks, Team OB.

Posted 4 years ago

“In spite of paying for one day delivery, and in spite of emailing OB I have still not received my goods from this company. It is not Oliver Bones’ fault that it has not arrived, but it IS their responsibility so I cannot properly review the product which I’m sure is a very lovely thing. I would just like to receive it. Poor customer service OB!”

Helpful Report

Posted 4 years ago

Hi Julie, we are very sorry to hear your order hasn't arrived. Our Customer service Team are super busy at the moment and will get back to you as soon as they can but please do call us on 020 8059 2414 so that we can look into this further for you? Thanks, Team OB.

Posted 4 years ago

“Bought all items at full price, two items arrived with sale stickers at a lower price. Disappointed.”

Helpful Report

Posted 4 years ago

Hi Victoria, we are so sorry to hear this has happened. We would love to get this sorted for you right away and looked into so please would you email askus@oliverbonas.com. Thanks, Team OB.

Posted 4 years ago

“I ordered these whiskey stones as a gift for a female friend who drinks whiskey. Unfortunately, what is not apparent from your website is that on the box and printed on the black bag it says "Gentleman's Hardware - for true gents". Obviously this is not suitable to give to a female friend. The photo of the bag on your website does not show this printing - why not?”

Helpful Report

Posted 4 years ago

Hi Susan, we are so sorry to hear this. We would love to get this sorted for you right away and looked into so please would you email askus@oliverbonas.com. Thanks, Team OB.

Posted 4 years ago

“Arrived unable to assemble as one of the uprights is out of line. Sent an email requesting a replacing 10 days ago to customer service to which I have had no response. Business’ flourish on two things Quailty and Customer Service. Sadly Oliver Bonus gets 0 out of 10 for both.”

Helpful Report

Posted 4 years ago

Hi Helen, we are so sorry to see this. We are also sorry that you have not yet heard from our customer service team - they have been super busy. We would love to get this sorted for you right away so please would you email askus@oliverbonas.com. Thanks, Team OB.

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,836 reviews