Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,587 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,587 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th June 2025

5911

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the suit paid payment was repaid no suit”

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Posted 1 year ago

“I bought online”

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Posted 1 year ago

“I bought online,the items were nothing like the pictures.Very small and flimsy,not worth the money at all,I will not buy from you again very disappointed..”

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Posted 2 years ago

“Absolutely disappointing!!! I purchased this dress as a birthday gift, I couldn't go to collect it from the store within two days of arriving in the store because of my work hours, . They not only cancel it! They sold my already purchased item and emailed me that is sold to someone else and it's of stock!!! I'm absolutely disgusted!!! I will give a 0 star!!”

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Posted 2 years ago

“Received wrong size and also looked like they had been previously worn”

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Posted 2 years ago

“Absolutely awful. Spent over £70 for a mirror which arrived smashed used to poor packaging!”

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Posted 2 years ago

“Awful. Honestly the store was stunning and my husband and I had shopped at Stamford the previous day. However the West Bridgeford staff that served me was chillingly rude. I was ignored whilst three staff members talked about a wedding and how one of them couldn't be as wild as she'd like 'cause her dad was the DJ... all the time I am waiting and then when I was served I was abruptly spoken to, told to repeat myself and then I had to ask for a plant pot to be wrapped. So Oliver Bonas - I'm out! No matter how pretty and beautifully staged your shops are I will not ever be back. Your staff were self-centred and frankly not very kind. Goodbye. And yes oh course I have already shared my experience with person I bought the gifts for to say I hope she likes them but please don't go to West Bridgeford Oliver Bonas it's awful.”

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(West Bridgford) - Posted 2 years ago

“Ordered online. Shoe buckle broke after a few wears. Emailed customer service for advice on my options. No reply. Hoping they’ll reply to this.”

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Posted 2 years ago

“Horrendous, as I couldn’t even return my item as it was not an option with EvRi to return even though the order and through EvRi, couldn’t return any way so I lost a lot of money and now have a item I really don’t want, I wouldn’t buy another thing from here - shocking beyond words.”

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Posted 2 years ago

Hi Hannah, We sorry to hear you had issue with Evri. Please email us at askus@oliverbonas.com and we can help get the jeans returned. Speak soon, Team OB

Posted 2 years ago

“I have bought lots of things from Oliver Bonas over the years and all have been good quality except the mugs.”

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Posted 2 years ago

Hi Emily, we're sorry the mugs bottom fell off as that's not the standard we'd expect you to receive. This feedback will be sent to our Homeware team and if we can help with a replacement please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Did not visit store. Online purchase.”

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Posted 2 years ago

“Online order”

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Posted 2 years ago

“Product arrived damage - very shocked to think that it was sent out in that state. Stitching was half missing from the front of the bag. Very disappointed as it was a leaving gift for a friend.”

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Posted 2 years ago

Hi Mitsu, we're sorry the bag was disappointing as that's not the standard we'd expect you to receive. This feedback will be sent to our Accessories team and if we can help with a replacement please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“I love Oliver Bonas so I was all the more disappointed in these earrings, in every way - horrible colour (different from website picture), horrible clutzy size (no indication on website), horrible rubbery material. I gave them to my daughter, but she didn't like them either, so I gave them to the nearest charity shop, but they still haven't sold. The moral is: never buy earrings online, not even from Oliver Bonas.”

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Posted 2 years ago

Hi Margaret, we really appreciate this feedback and will pass it onto our Jewellery team. If we can help with anything else please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Did not like the quality flimsy and looked it won’t last , returned”

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Posted 2 years ago

“Ordered online and this lovely pink cardigan didn’t arrive!! So very disappointed. When I finally got any sense - was told it had gone out of stock. I had to make the suggestion that Oliver Bonas should good will me something. I got a £5 voucher…… 🤔”

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Posted 2 years ago

Hi Lisa, we're sorry the cardi never arrived as that's not the standard we'd expect you to receive. This feedback will be sent to our Fulfilment team and if we can help with anything else please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Quite bad with a used / returned / showroom sofa sent to us. The box had children’s scribbles all over it. We had to take it because it was needed for weekend and we did get a 50% discount. But still, we trusted the brand and it kinda put a dampener on our expectations in future. One of the legs was broken too. Which we didn’t discover until a few days in. We had to repair it.”

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Posted 2 years ago

Hi Lynn, We're very sorry this happen as it's not the standard we'd expect you to receive. This is such a shame, so we completely understand your disappointment. This feedback has already been sent to our Fulfilment team and we're happy to hear our Customer Service team were able to help you. If we can help with anything else please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Amazing, always love the stores”

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Posted 2 years ago

“I have not even received this item yet!!!!!”

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Posted 2 years ago

Hi Virginia, we're sorry to hear your parcel hasn't arrived yet. That's not the standard we'd expect you to receive, so if you'd like us to check on this for you please email askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Store was amazing lovley people Bought gin glasses and to my upset when my friend opened them for her birthday on was broken so upset”

Helpful Report

(Greenwich) - Posted 2 years ago

Hi there, we're sorry that the glasses are broken. Please ask your friend to email us a picture of what happen to askus@oliverbonas.com and we can helpfully replace them for you. Thank, Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 199,587 reviews