Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,533 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,533 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th August 2025

5939

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This was an in-person purchase. I bought two earrings as gifts for friends at the King’s Cross Station branch on Tuesday 22nd August at approximately 18.45pm. I was in a hurry and I was told the receipt would be emailed to me. When I got on the train and checked my email, I saw I’d been charged £4.50 more, for one of the pair of earrings, than the sale price on display. The earrings were in the sale and labelled £15 but I was charged £19.50. Staff should really check these things!”

Helpful Report

(Kings Cross) - Posted 1 year ago

“I still do not have this :( Very poor. sorry”

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Posted 2 years ago

“Absolutely lovely but stopped working after 1 week, very disappointed 😔”

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Posted 2 years ago

“These trousers never arrived! I paid for them online, and the payment was accepted. Days later I received an impersonal e mail refunding me for the price of these trousers. No one bothered to write to me to explain what had happened, or to apologise.”

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Posted 2 years ago

“Hi I bought a dress in Windsor shop but very disappointed in the stitching, I love the dress and after looking at it to wear next day i had to sew and sort the bad stitching which was coming undone in 2 places , not worth the £85.00 I paid because of this but loved the print”

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(Windsor) - Posted 2 years ago

“I was told I would get £5 off my purchase if I signed up for your newsletter and I signed up and did not receive £5 off the order. Swindled.”

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(Stamford) - Posted 2 years ago

“Cannot rate as item was out of stock when ordering”

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Posted 2 years ago

“What was sent was completely different to the picture and description. It was an awful piece of tat!”

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Posted 2 years ago

“The shop assistant did not place two of my items in the bag. Unfortunately I didn’t realise until I’d boarded a train home. Please can you credit my account for the missing items?”

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(Victoria) - Posted 2 years ago

“Everyone in the store was lovely and polite, however the lamps had to be ordered for delivery and never turned up”

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Posted 2 years ago

“No I haven’t been in to any local store . This is my first purchase on line .”

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Posted 2 years ago

“Did not take a dress but she has not refunded it”

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(Cambridge RELO) - Posted 2 years ago

“I wanted to return an item, you had it so complicated to do this online( I guess that's the point) that I just kept it although it wasn't right.”

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Posted 2 years ago

“Online order”

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Posted 2 years ago

“I ordered this tshirt on 28th June and it still hasn’t arrived!? I have heard nothing from OB.”

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Posted 2 years ago

“Was an online purchase - delivery was fast (paid for next day) .. ordered 1 and it came with rusty pink spots on the rim of the bag and then the chain was pink and tarnished with rust - needed for wedding so ordered second and this was had even more rust on the chain! VERY POOR - will be returning both when back from trip”

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Posted 2 years ago

“Purchased items online and returned in store. It was ok”

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Posted 2 years ago

“The staff was confused about the products (e.g. if pictures sold as set or separate and price). During payment I said I have an account but it was ignored.”

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(Cribbs Causeway) - Posted 2 years ago

“Always very helpful in store”

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Posted 2 years ago

“Shockingly the delivery was an empty box and the anklet was missing!!!!”

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Posted 2 years ago

Oliver Bonas is rated 4.8 based on 203,533 reviews