Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,596 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th June 2025

5911

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were very confused about how to deal with me as a customer after I’d changed my bank account. Resulted in dissatisfaction and long wait times.”

Helpful Report

Posted 2 years ago

Hi Marianne, Thank you for this feedback about your recent store experience. If we can help with anything or you'd like to leave us more feedback please get in touch at askus@oliverbonas.com. Have a lovely weekend, Team OB

Posted 2 years ago

“Absolutely shocking, parcel didn't arrive and when I contacted company, totally ignored until a week later to say the case had been closed! No refund or anything £50 gone!”

Helpful Report

Posted 2 years ago

Hi Teree, We appreciate this feedback and will pass it over to our customer service team. If you haven't yet emailed us, please get in touch at askus@oliverbonas.com. We'll look into this as soon as we can for you and get it all resolved. Have a lovely day, Team OB

Posted 2 years ago

“My glasses chain broke the first time I wore it”

Helpful Report

Posted 2 years ago

Hi Rhona, We're sorry to hear your glasses chain has broken, as that's not the standard we'd expect you to receive. If you would like a replacement please get in touch with us at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 2 years ago

“I ordered the card in plenty of time but it didn't arrive.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that your card didn't arrive, this is not the delivery service we want you to receive so we understand your disappointment. If you still haven't received your order please do get in touch with the customer service team at askus@oliverbonas.com so they can look into this further for you. Have a lovely day ahead. Team OB

Posted 2 years ago

“The parcel arrived and the box was dented meaning the ridiculously poorly packaged (or in fact NOT packaged) necklace had fallen out of the tiny drawstring pouch and disappeared. While I appreciate the drive towards environmentally sound packaging this problem could easily be avoided by placing the pouch in a small cardboard box or envelope or even a recyclable plastic bag. Very disappointing from such a highly regarded company.”

Helpful Report

Posted 2 years ago

Hi Kathryn, We are sorry to hear that you did not receive your item in your order, this is not the delivery service we expect you to receive so we understand your disappointment. We will be sure to pass your feedback over to the fulfilment team about the packaging. Please do get in contact with out customer service team at askus@oliverbonas.com, so they can look into this further for you. Team OB

Posted 2 years ago

“Very disappointing as the quality of ear rings discoloured very quickly. The pink pairs of gloves are too big and very rough.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that your rings discoloured quickly and your gloves are itchy, this is not the quality we want you to receive so we understand your disappointment. We will be sure to pass this feedback over to the fashion and jewellery team. Team OB

Posted 2 years ago

“I never received the mirror due to poor delivery and service.”

Helpful Report

Posted 2 years ago

Hi Louise, We are sorry to hear that you haven't received your order, this is not the delivery service we expect you to receive so I understand your disappointment. Please do get in contact with our customer team as askus@oliverbonas.com, and they can track your delivery for you. Team OB

Posted 2 years ago

“Store service was very good”

Helpful Report

Posted 2 years ago

Hi Tanya, Thank you for your lovely feedback, it's great to hear you has a lovely experience in store. Have a great day. Team OB

Posted 2 years ago

“Pot lovely, I thought I was going to get a faux plant in it as well though. Picture should be of empty pot”

Helpful Report

Posted 2 years ago

Hi Emma, Sorry to hear this, we do pop in the description that the item does not come with the plant pot but we will be sure to pass your feedback over to the content team. Have a lovely day ahead. Team OB

Posted 2 years ago

“Poor disappointing”

Helpful Report

Posted 2 years ago

“Beautiful bag but broke on first use!”

Helpful Report

Posted 2 years ago

Hi Samantha, We are sorry to hear that your bag broke on the first use. This is not the product quality we expect you to receive so we understand your disappointment. Please do get in contact with our customer service team at askus@oliverbonas.com, and we can see what we can do. Team OB

Posted 2 years ago

“expensive, no value for money”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear this, we will be sure to pass your feedback over to the correct teams for future reference. Have a lovely day ahead. Team OB

Posted 2 years ago

“My order was put through without my BlueLightCard discount despite me showing it”

Helpful Report

(Leeds) - Posted 2 years ago

Hi, We are sorry to hear this, please do get in contact with our customer service team at askus@oliverbonas.com, and we can see what we can do. Have a lovely day. Team OB

Posted 2 years ago

“Really not happy. The prices for these items were extortionate, and none of the prices were given in store. I looked for the price of a hair mask, not given, £30+. I looked for the price of a small pot of lip balm, not given, £9.50. There was 1 item which did have a price tag on it, the bee photo holder, £7.50 on the price tag, but I was charged £8, and then VAT on top of that. Did you hike all the prices for Valentines Day?!”

Helpful Report

(Dulwich) - Posted 2 years ago

Hi there, we are sorry to hear this. This is not the experience we want you to be receiving in our stores or when buying our products so please do send an email over to askus@oliverbonas.com and we can see what we can do for you. Team OB

Posted 2 years ago

“A pair of earrings was bought for Christmas which the person buying presumed I could exchange. I haven’t worn them or taken them out of the plastic bag but they won’t exchange them. I will never shop here again.”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to hear this. This is not the service we want you to be receiving so please do send an email over to askus@oliverbonas.com and we can see what we can do for you. Team OB

Posted 2 years ago

“Only one quarter worked after about 4 weeks and Oliver Bonas never responded to my query”

Helpful Report

Posted 2 years ago

Hi Patricia, we are sorry to hear that your lights are faulty. This is not the product quality we expect you to receive so we understand your disappointment. Please do email us at askus@oliverbonas.com and we can look into this further for you. Team OB

Posted 2 years ago

“Hi called this evening to oliver bonas lisburn road belfast. Doors were wide open and the sales assistant said that's the direction from HQ. So my question is why does oliver bonas think it's OK to keep doors open on a cold winters night with the central heating going full blast? Have you heard if climate change?”

Helpful Report

Posted 2 years ago

Hi Geralyn, we appreciate your feedback and we have contacted you privately to send over some more information. We hope you have a lovely day ahead. Team OB

Posted 2 years ago

“Gift card ordered as a gift...when attempted to be used in store it wouldn't work/ was told it was blank. Not ideal!”

Helpful Report

Posted 2 years ago

Hi Claire, thank you for your feedback. We are sorry to hear this, this is definitely not the customer service we want you to receive. Please do contact our customer service team at askus@oliverbonas.com and they can look into this further for you. Team OB

Posted 2 years ago

“Was good , found a lovely blouse, but store did not have my size in stock so I ordered online . But to be very disappointed as when it arrived the invoice was correct but the blouse was totally different to what I had ordered. First time of purchasing from Oliver bonas so as you can imagine very disappointed!!!!!”

Helpful Report

Posted 2 years ago

Hi Sarah, we are sorry to hear that you received the wrong item. Please do contact our customer service team at askus@oliverbonas.com and they can resolve this straight away for you. Have a lovely day ahead. Team OB

Posted 2 years ago

“Online purchase very disappointing”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to hear you were disappointed with your online purchase. Please do contact our customer service team at aslus@oliverbonas.com and they can look into this further for you. Thank you, have a lovely day. Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 199,596 reviews