Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,587 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,587 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th June 2025

5911

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks lovely but first time I wore the front of the belt (the wicker bit) broke. So very poor quality.”

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Posted 1 year ago

“I did not like the sales person waiting too much of my time.”

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Posted 1 year ago

“I cannot write a review as I returned this jumpsuit on 23rd August”

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Posted 1 year ago

“In-store service was good, medium wait to purchase my item, polite and courtious. I had been given a gift of a dog opener and I liked it so much I decided to purchase a second one as a gift for friend. This gift has been given. I used my dog opener once only to discover the gold gilt on the back of the dog started to disintegrate on touch, showing the grey metal below. This is clearly a substandard product. Unfortunately it is not possible to return either product within 30 days as the first product was purchased in April and the second one has been gifted. I cannot recommend this product. I am only communicating on my receipt, I do not see any other information for customer contact.”

Helpful Report

(Edinburgh) - Posted 1 year ago

“I was told that my items were going to be sent to Battersea Store, I never received an email stating that they were received. I then received an email stating I will be getting a refund - Communication was lapse and the goods never received”

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Posted 1 year ago

“Misleading and expensive”

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Posted 1 year ago

“Charged £35 each ticket on the items are £30 each I have a image of them”

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(Glasgow Gordon Street) - Posted 1 year ago

“Not good at all. All Orders faulty. Beads from bags missing - I ordered 4 across different orders and all faulty, I don’t know how you can sell this product. Refund took 3 weeks and I had to chase on the help chat in order to get a refund.”

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Posted 1 year ago

“Awful. The top is nothing like it looks on line. Then trying to return the item to CHELMSFORD, well what an awful experience. I am never shopping there again. The staff intimidated me and despite having explained I had limited time to return the item due to an operation the following day they refused to refund my card as I had no way of confirming that I'd paid by apple pay even though I had ID.”

Helpful Report

Posted 1 year ago

“My experience was incredibly disappointing. The mirror was lost multiple times by delivery companies and I had to continue to chase OB to help resolve the issue. It took many emails and weeks. When the delivery was finally made the large box was left on my door step in full view of the street.”

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Posted 1 year ago

“I could shop on Oliver Bonas all day long”

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Posted 1 year ago

“Good, I find the website easy to use”

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Posted 1 year ago

“This was an in-person purchase. I bought two earrings as gifts for friends at the King’s Cross Station branch on Tuesday 22nd August at approximately 18.45pm. I was in a hurry and I was told the receipt would be emailed to me. When I got on the train and checked my email, I saw I’d been charged £4.50 more, for one of the pair of earrings, than the sale price on display. The earrings were in the sale and labelled £15 but I was charged £19.50. Staff should really check these things!”

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(Kings Cross) - Posted 1 year ago

“I still do not have this :( Very poor. sorry”

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Posted 1 year ago

“Absolutely lovely but stopped working after 1 week, very disappointed 😔”

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Posted 1 year ago

“These trousers never arrived! I paid for them online, and the payment was accepted. Days later I received an impersonal e mail refunding me for the price of these trousers. No one bothered to write to me to explain what had happened, or to apologise.”

Helpful Report

Posted 1 year ago

“Hi I bought a dress in Windsor shop but very disappointed in the stitching, I love the dress and after looking at it to wear next day i had to sew and sort the bad stitching which was coming undone in 2 places , not worth the £85.00 I paid because of this but loved the print”

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(Windsor) - Posted 1 year ago

“I was told I would get £5 off my purchase if I signed up for your newsletter and I signed up and did not receive £5 off the order. Swindled.”

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(Stamford) - Posted 1 year ago

“Cannot rate as item was out of stock when ordering”

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Posted 1 year ago

“What was sent was completely different to the picture and description. It was an awful piece of tat!”

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Posted 1 year ago

Oliver Bonas is rated 4.8 based on 199,587 reviews