Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,533 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,533 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 20th August 2025

5939

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Staff in shop were great. I ordered the item online but was sent completely the wrong item. Fortunately my nearest shop had it so was able to do a exchange.”

Helpful Report

Posted 2 years ago

“I ordered this dress online. I must say that out of all the clothing I have bought for me and my daughters this one is a major disappointment. The quality is below par - the elastic in the top completely went to bits after one wash (delicate setting!). Too late for me to send back.”

Helpful Report

Posted 2 years ago

“Store service was perfect. However, I had ordered online and the product was ridiculously sized, could have fitted two feet in one sandal nearly.”

Helpful Report

Posted 2 years ago

“Bought online”

Helpful Report

Posted 2 years ago

“NA bought online”

Helpful Report

Posted 2 years ago

“ordered on line paid for but order was cancelled faulty goods money refunded did order something else and love the different dress I received went down a size as size 14 was the only one available glad I did as a wide fit looking forward to wearing my new dress at Christmas. kind Regards Carooline Nuttall”

Helpful Report

Posted 2 years ago

“I could say what the card was like as it never arrived! Which considering it was for Father’s Day is pretty poor. There was no update or comms, I did however manage to get in contact with customer services who told me that the items were lost in transit so I was given a refund, which is good.”

Helpful Report

Posted 2 years ago

“The ordering and delivery service was fine.”

Helpful Report

Posted 2 years ago

“Ordered the suit paid payment was repaid no suit”

Helpful Report

Posted 2 years ago

“I bought online”

Helpful Report

Posted 2 years ago

“I bought online,the items were nothing like the pictures.Very small and flimsy,not worth the money at all,I will not buy from you again very disappointed..”

Helpful Report

Posted 2 years ago

“Absolutely disappointing!!! I purchased this dress as a birthday gift, I couldn't go to collect it from the store within two days of arriving in the store because of my work hours, . They not only cancel it! They sold my already purchased item and emailed me that is sold to someone else and it's of stock!!! I'm absolutely disgusted!!! I will give a 0 star!!”

Helpful Report

Posted 2 years ago

“Received wrong size and also looked like they had been previously worn”

Helpful Report

Posted 2 years ago

“Absolutely awful. Spent over £70 for a mirror which arrived smashed used to poor packaging!”

Helpful Report

Posted 2 years ago

“Awful. Honestly the store was stunning and my husband and I had shopped at Stamford the previous day. However the West Bridgeford staff that served me was chillingly rude. I was ignored whilst three staff members talked about a wedding and how one of them couldn't be as wild as she'd like 'cause her dad was the DJ... all the time I am waiting and then when I was served I was abruptly spoken to, told to repeat myself and then I had to ask for a plant pot to be wrapped. So Oliver Bonas - I'm out! No matter how pretty and beautifully staged your shops are I will not ever be back. Your staff were self-centred and frankly not very kind. Goodbye. And yes oh course I have already shared my experience with person I bought the gifts for to say I hope she likes them but please don't go to West Bridgeford Oliver Bonas it's awful.”

Helpful Report

(West Bridgford) - Posted 2 years ago

“Ordered online. Shoe buckle broke after a few wears. Emailed customer service for advice on my options. No reply. Hoping they’ll reply to this.”

Helpful Report

Posted 2 years ago

“Horrendous, as I couldn’t even return my item as it was not an option with EvRi to return even though the order and through EvRi, couldn’t return any way so I lost a lot of money and now have a item I really don’t want, I wouldn’t buy another thing from here - shocking beyond words.”

Helpful Report

Posted 2 years ago

Hi Hannah, We sorry to hear you had issue with Evri. Please email us at askus@oliverbonas.com and we can help get the jeans returned. Speak soon, Team OB

Posted 2 years ago

“I have bought lots of things from Oliver Bonas over the years and all have been good quality except the mugs.”

Helpful Report

Posted 2 years ago

Hi Emily, we're sorry the mugs bottom fell off as that's not the standard we'd expect you to receive. This feedback will be sent to our Homeware team and if we can help with a replacement please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Did not visit store. Online purchase.”

Helpful Report

Posted 2 years ago

“Online order”

Helpful Report

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 203,533 reviews