Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,587 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,587 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th June 2025

5911

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I only received the base of the lamp, it seems that there was an issue in the warehouse and the glass dome of the lamp (which makes it special to be honest) had gone missing. I did get a refund as well as a discount voucher to make up for it but I'm still very disappointed by this experience and will think twice before getting excited when ordering something on Oliver Bonas in the future.”

Helpful Report

Posted 2 years ago

Hi Tiffany, we appreciate this feedback and will pass it over to our fulfilment team. We can see our Customer Service team have helped you, but if we can do anything please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Really disappointed I was given a OB gift voucher for my birthday and the trousers I was given I washed at 40 degrees and they shrank to unwearable.”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear this and appreciate your feedback. We'll pass it onto our Fashion team. If we can help you with a replacement or refund please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“The gift box only fit one item in whereas i had asked for it to be big enough to fit at least two of the items. Because only the picture frame was put in it, there was a big box with a small picture frame so looked ridiculous to give as a gift anyway - and I got charged for all that.”

Helpful Report

Posted 2 years ago

Hi Jenna, we do not have gift boxes large enough to fit these items in sadly. All items that can fit into our gift boxes will be flagged at the checkout for you to select. If you have any questions or need help please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Hi, I am still yet to receive my refund?”

Helpful Report

(Paddington) - Posted 2 years ago

Hi there, we're sorry to hear that and can help via askus@oliverbonas.com. Please pop over your order number and a list of what was returned, we can then take it from there. Have a lovely day. Team OB

Posted 2 years ago

“I was sent a wrong dress and the one I wanted sold out in the meantime.”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear this and appreciate your feedback. We'll pass it onto our Fulfilment team. If we can help you with your return please let us know at askus@oliverbaons.com. Have a lovely day, Team OB

Posted 2 years ago

“Nice sandals but once I got them on they were so uncomfortable digging in everywhere I was really upset & disappointed.”

Helpful Report

Posted 2 years ago

Hi Kelly, we appreciate this feedback and will pass it onto our Buying team. If we can help you with your return please let us know at askus@oliverbaons.com. Have a lovely day, Team OB

Posted 2 years ago

“Item never arrived. It said it had been dispatched then got an email with a refund notification a few days later with no explanation.”

Helpful Report

Posted 2 years ago

Hi Matthew, we're sorry to hear that. It's not the standard we'd expect you to receive, so will pass this feedback to our Fulfilment team. Please email us at AskUs@oliverboans.com if we can help with tracking the parcel. Have a lovely day, Team OB

Posted 2 years ago

“I have neither received this item nor received a refund yet as evri have said they lost my parcel.”

Helpful Report

Posted 2 years ago

Hi Lorraine, we're sorry to hear that. It's not the standard we'd expect you to receive, so will pass this feedback to our Fulfilment team. If you haven't already please email us at AskUs@oliverboans.com. We can take it from there and have a look into the refund. Have a lovely day, Team OB

Posted 2 years ago

“Unfortunately, sticker on back was impossible to remove & ultimately left a mark - it was a wedding gift that had to go, otherwise I would have returned. Bought online so suggest you check products before dispatching.”

Helpful Report

Posted 2 years ago

Hi Fiona, we're sorry to hear that. It's not the standard we'd expect you to receive, so will pass this feedback to our Fulfilment team. Please email us at AskUs@oliverboans.com if we can help with anything else. Have a lovely day, Team OB

Posted 2 years ago

“They delivered very worn trainers. Honestly we’re a complete mess £85 and couldn’t believe they had actually sent them out in that state. Couldn’t exchange because they then had ran out of stock.”

Helpful Report

Posted 2 years ago

Hi Jack, we're sorry to hear that. It's not the standard we'd expect you to receive, so will pass this feedback to our fulfilment team. Please email us at AskUs@oliverboans.com if we can help with anything else. Have a lovely day, Team OB

Posted 2 years ago

“the chain on 2 of the same item has not been professionally finished to close so it has fallen off my neck every time i have tried to wear it. I replaced the first one which i lost on the first day of wearing it, then the replacement did the same thing.”

Helpful Report

Posted 2 years ago

Hi Sandra, we're sorry to hear that. It's not the standard we'd expect you to receive, so will pass this feedback to our Jewellery team. Please email us at AskUs@oliverboans.com as we might be able to help and issue a replacement or gift card. Have a lovely day, Team OB

Posted 2 years ago

“Never got trousers because you sold them refunded as ran out”

Helpful Report

Posted 2 years ago

Hi there, thank you for leaving this feedback. Please email us at AskUs@oliverboans.com if we can help with anything else. Have a lovely day, Team OB

Posted 2 years ago

“I bought the top and the price dropped more than half. I wish they honored price match as it was still under 30 days.”

Helpful Report

Posted 2 years ago

Hi Viraj, thank you for letting us know so we can pass this feedback to our Customer Service team. Please email us at AskUs@oliverboans.com if we can help with anything else. Have a lovely day, Team OB

Posted 2 years ago

“Hugely disappointed with this item, the fold on the sleeve isn't stitched sufficiently for the fold to stay put, even after ironing, making what would have been a lovely summery knit look cheap and nasty. Also ordered in the other colour way. Unfortunately as I ordered before I went on holiday I missed the boat for return otherwise they would have gone back!”

Helpful Report

Posted 2 years ago

Hi Paddy, we're sorry to hear that. It's not the standard we'd expect you to receive, so will pass this feedback to our Fashion team. Please email us at AskUs@oliverboans.com if we can help with anything else or you'd like to show us the flaws. We might be able to offer a discount. Have a lovely day, Team OB

Posted 2 years ago

“Online purchase”

Helpful Report

Posted 2 years ago

“Broke as soon as I put them on. Smaller than I'd imagined too.”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear that. It's not the standard we'd expect you to receive, so can offer a replacement or refund. Please email us at AskUs@oliverboans.com. Have a lovely day, Team OB

Posted 2 years ago

“One card cancelled before arrival as stock had run out, the other arrived a day after Mother’s Day by which time I’d already had to buy a replacement! Was sent 1st class and I ordered more than a week in advance. Wouldn’t bother ordering a card for an event again, which is a shame, I like their cards.”

Helpful Report

Posted 2 years ago

Hi there, We're sorry to hear that your Mother's Days cards arrived late. We'll pop this feedback over to our fulfilment team. If we can help with anything else please let us know at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“I'd LOVE to review these trainers, had I actually received them. However what I actually received was a tiny card holder on a tiny box, which contained a slip detailing what I had ordered... an £85 pair of trainers. When I rang to ask what had happened, they didn't know but could only offer me a refund as they were now out of stock. I am extremely disappointed and it isn't as if this could be a simple issue of the wrong trainers being selected, how on earth does someone mix something up that badly?”

Helpful Report

Posted 2 years ago

Hi Elizabeth, We're sorry to hear the wrong item arrived, this is rather odd and we will pass this feedback to our Fulfilment team. If we can help with anything else please let us know at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Disappointed- this was a gift and arrived faulty.”

Helpful Report

Posted 2 years ago

Hi there, We're sorry to hear your gift arrived damaged. If we can help with a replacement please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“I didn’t purchase in store but you are making me fill in this question…”

Helpful Report

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 199,587 reviews