Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,505 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,505 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th August 2025

5938

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I read a few reviews that said these were narrow, but having never thought I had wide feet I thought I’d be ok. Nope! It took a few goes to get my foot in, but I think that would have worn ok, once in it was just slightly too narrow. Such a shame as I absolutely LOVED the boots. Enjoy if you can, they’re a beauty!”

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Posted 1 year ago

“I purchased a gift card online but there was nowhere to write a message to the recipient so they didn't know who had sent it?”

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Posted 1 year ago

“Terrible - ordered a necklace it came in a knot, contacted customer services who sent out a replacement which also arrived in knots. Do not order from this company, they don’t care about the products they send out.”

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Posted 1 year ago

Hi there, We are sorry to hear that your orders arrived in this condition, this is disappointing. Please pop us an email at: askus@oliverbonas.com . The team would then be happy to look into this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“great product and delivered on time. good and effective service”

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Posted 1 year ago

“I went into the Hitchin store to buy my friend a voucher for her birthday. The assistant told me she couldn't sell me a voucher because "they were trading" and vouchers cannot be sold while they are trading. She suggested I bought one online or came back another day. As far as I'm aware when a shop is open it is "trading". I'm not sure when the time is when I can buy a gift voucher. Very disappointing first visit to an Oliver Bonas store.”

Helpful Report

Posted 1 year ago

Hi Heather, We are sorry to hear that you could not purchase a gift card in store, this frustrating. So that I can look into this for you, please pop us an email : askus@oliverbonas.com . The team would then be happy to look into this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“Really disappointed with this top. The colour is less vibrant than the photo online. It’s boxy in design and when I washed it according to its instructions it lost any shape it had. Totally not worth the price.”

Helpful Report

Posted 1 year ago

Hi Trish, We are sorry to hear that your top has lost it's shape, after one wash. This is disappointing and no the quality we expect from our products. Please pop us an email at askus@oliverbonas.com, the team would then be happy to look into this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“The cardigan is lovely. I paid for next day delivery and it didn’t arrive. Took 3 days. No apology or explanation although I asked. Gave me £2 postage Back. Customer Service should be so much better For high class products”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order was delayed. This is disappointing and not the quality we expect from our courier service. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com. Have a lovely day, Team OB

Posted 1 year ago

“I wore the dress once and washed it on a cold wash and I’m gutted as shrunk. It’s not cheap and I was extra cautious.”

Helpful Report

(Kingston) - Posted 1 year ago

“Looks lovely but first time I wore the front of the belt (the wicker bit) broke. So very poor quality.”

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Posted 1 year ago

“I did not like the sales person waiting too much of my time.”

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Posted 1 year ago

“I cannot write a review as I returned this jumpsuit on 23rd August”

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Posted 1 year ago

“In-store service was good, medium wait to purchase my item, polite and courtious. I had been given a gift of a dog opener and I liked it so much I decided to purchase a second one as a gift for friend. This gift has been given. I used my dog opener once only to discover the gold gilt on the back of the dog started to disintegrate on touch, showing the grey metal below. This is clearly a substandard product. Unfortunately it is not possible to return either product within 30 days as the first product was purchased in April and the second one has been gifted. I cannot recommend this product. I am only communicating on my receipt, I do not see any other information for customer contact.”

Helpful Report

(Edinburgh) - Posted 1 year ago

“I was told that my items were going to be sent to Battersea Store, I never received an email stating that they were received. I then received an email stating I will be getting a refund - Communication was lapse and the goods never received”

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Posted 1 year ago

“Misleading and expensive”

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Posted 1 year ago

“Charged £35 each ticket on the items are £30 each I have a image of them”

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(Glasgow Gordon Street) - Posted 1 year ago

“Not good at all. All Orders faulty. Beads from bags missing - I ordered 4 across different orders and all faulty, I don’t know how you can sell this product. Refund took 3 weeks and I had to chase on the help chat in order to get a refund.”

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Posted 1 year ago

“Awful. The top is nothing like it looks on line. Then trying to return the item to CHELMSFORD, well what an awful experience. I am never shopping there again. The staff intimidated me and despite having explained I had limited time to return the item due to an operation the following day they refused to refund my card as I had no way of confirming that I'd paid by apple pay even though I had ID.”

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Posted 1 year ago

“My experience was incredibly disappointing. The mirror was lost multiple times by delivery companies and I had to continue to chase OB to help resolve the issue. It took many emails and weeks. When the delivery was finally made the large box was left on my door step in full view of the street.”

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Posted 1 year ago

“I could shop on Oliver Bonas all day long”

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Posted 1 year ago

“Good, I find the website easy to use”

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Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,505 reviews