Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,041 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,041 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 9th October 2025

5973

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good, the website was fine.”

Helpful Report

Posted 1 year ago

“Dreadful experience. Received shade but no base. Unfulfilled order and baffled by reason as to why. Given a refund when shade was returned and a token gesture of ten euro gift card isued. I won't shop with Oliver Bonas again as I've lost confidence in their ability to deliver and I haven't used the gift card.”

Helpful Report

Posted 1 year ago

“Terrible, I tried to return this item and it’s been stuck at the post office for days. I also have not received any information so I am not sure when I will be getting my refund.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your refund. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“When shopping with my daughter who is in the teaching profession, she checked at the till that 15% discount could be applied without her card but showing her pass. I paid for the purchases, of which there were several items costing £159. It was an e-receipt and I could only access it once home, to discover that no discount had been applied.”

Helpful Report

(Horsham) - Posted 1 year ago

Hi Janet, We are sorry to hear that your daughters discount was not applied at the till. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“I paid for next day delivery and my package too 2 weeks to arrived. I needed the dress for an event and it arrived too late. I have had to return the item. Stop using Evri”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order did not quite arrive in time. We completely understand your disappointment, as this is not the standard we expect from our courier. Thank you for your feedback about Evri, we know at times courier services can be frustrating and we are sorry that you have had a bad experience. Using Evri is a wider business decision, but we will certainly pass your feedback on. Have a lovely day, Team OB

Posted 1 year ago

“Bought three items yesterday total £157.35 and your company has debited my bank account twice. Of course the shop staff can’t help at all. The two transactions on my account are 5 minutes apart and apparently there is no record of the duplicate transaction. Very suspicious. Not impressed.”

Helpful Report

(Liverpool One) - Posted 1 year ago

Hi there, We are sorry to hear that your were charged twice, for your purchase. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely day, Team OB

Posted 1 year ago

“Terrible- jumpsuit looks nothing like it does in the photos. When I returned to shop I was told I’d be emailed to tell me what happened- still haven’t gotten an email”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your jumpsuit looked different to the website. Please pop us an email at: askus@oliverbonas.com, so that we can look into this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“After recently purchasing some beautiful items in store, I was shocked at the poor quality of this piece. It was half price, but thank God I didn’t pay full price. It was cheap materials, plastic “gems” and a chain so fine it would simply break if I wore it out anywhere. However, the packaging was lovely and worth more than the peice itself. Normally I love Oliver Bonas’s quality. But maybe the lesson here is don’t buy sight unseen.”

Helpful Report

Posted 1 year ago

“Online easy to use because had seen in store”

Helpful Report

Posted 1 year ago

“Package was damaged and ungiftable. It also took longer than a week to arrive to store and I didn't get a confirmation message when it arrived.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order arrived in this condition, this is disappointing. So that we can look into this of for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely day, Team OB

Posted 1 year ago

“They totally suck because they send out email without any ability to unsubscribe. I didn't give my address so they can't get email addresses correct either.”

Helpful Report

(Blackheath) - Posted 1 year ago

Hi there, We are sorry that you are unable to un-subscribe to our newsletter. Please pop us an email at: askus@oliverbonas.com, the team can then organise this for you. Have a lovely day, Team OB

Posted 1 year ago

“I still haven’t received my delivery which I ordered on 7 October because OB uses Evri and now they’re asking for a review.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order was delayed. So that we can look into this for you, please can you pop us an email at: askus@oliverbonas.com . The team would then be happy to help. Have a lovely day, Team OB

Posted 1 year ago

“Received wrong size shoes and the size I had ordered is now out of stock :(”

Helpful Report

Posted 1 year ago

“I purchased with a gift card and returned in store where they wouldn’t give me a physical gift card again and insisted it be returned to my account. I waited over a week and still no refund in my account so had to contact customer service. Meanwhile items I wanted to purchase have sold out so this method doesn’t make any sense.”

Helpful Report

Posted 1 year ago

“Cancelled my purchase. Wouldn't be in a hurry to look at your products again”

Helpful Report

Posted 1 year ago

“It’s easy to use .”

Helpful Report

Posted 1 year ago

“This made me very itchy and the smell when unpacked was horrible, swiftly returned.”

Helpful Report

Posted 1 year ago

“Not happy as order still not arrived. Had to ask for refund . Always bought from store but delivery on line is terrible”

Helpful Report

Posted 1 year ago

“Terrible cheap nasty products that don't last.”

Helpful Report

Posted 1 year ago

“The earrings I bought were discolored within 2 days of wearing and have left dark marks on my ear. The hoops are awful quality and there are patches which are completely black”

Helpful Report

(Cambridge RELO) - Posted 1 year ago

Hi there, We are sorry to hear that your earrings have discoloured and left marks on your ears. This is disappointing and not the quality we expect from our products. Please pop us an email at : askus@oliverbonas.com . The team would then be happy to look into this for you. Have a lovely day, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 206,041 reviews