Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,587 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,587 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th June 2025

5911

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shop assistant did not place two of my items in the bag. Unfortunately I didn’t realise until I’d boarded a train home. Please can you credit my account for the missing items?”

Helpful Report

(Victoria) - Posted 1 year ago

“Everyone in the store was lovely and polite, however the lamps had to be ordered for delivery and never turned up”

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Posted 1 year ago

“No I haven’t been in to any local store . This is my first purchase on line .”

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Posted 1 year ago

“Did not take a dress but she has not refunded it”

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(Cambridge RELO) - Posted 1 year ago

“I wanted to return an item, you had it so complicated to do this online( I guess that's the point) that I just kept it although it wasn't right.”

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Posted 1 year ago

“Online order”

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Posted 1 year ago

“I ordered this tshirt on 28th June and it still hasn’t arrived!? I have heard nothing from OB.”

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Posted 1 year ago

“Was an online purchase - delivery was fast (paid for next day) .. ordered 1 and it came with rusty pink spots on the rim of the bag and then the chain was pink and tarnished with rust - needed for wedding so ordered second and this was had even more rust on the chain! VERY POOR - will be returning both when back from trip”

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Posted 1 year ago

“Purchased items online and returned in store. It was ok”

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Posted 1 year ago

“The staff was confused about the products (e.g. if pictures sold as set or separate and price). During payment I said I have an account but it was ignored.”

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(Cribbs Causeway) - Posted 1 year ago

“Always very helpful in store”

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Posted 1 year ago

“Shockingly the delivery was an empty box and the anklet was missing!!!!”

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Posted 1 year ago

“Staff in shop were great. I ordered the item online but was sent completely the wrong item. Fortunately my nearest shop had it so was able to do a exchange.”

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Posted 1 year ago

“I ordered this dress online. I must say that out of all the clothing I have bought for me and my daughters this one is a major disappointment. The quality is below par - the elastic in the top completely went to bits after one wash (delicate setting!). Too late for me to send back.”

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Posted 1 year ago

“Store service was perfect. However, I had ordered online and the product was ridiculously sized, could have fitted two feet in one sandal nearly.”

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Posted 1 year ago

“Bought online”

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Posted 1 year ago

“NA bought online”

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Posted 1 year ago

“ordered on line paid for but order was cancelled faulty goods money refunded did order something else and love the different dress I received went down a size as size 14 was the only one available glad I did as a wide fit looking forward to wearing my new dress at Christmas. kind Regards Carooline Nuttall”

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Posted 1 year ago

“I could say what the card was like as it never arrived! Which considering it was for Father’s Day is pretty poor. There was no update or comms, I did however manage to get in contact with customer services who told me that the items were lost in transit so I was given a refund, which is good.”

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Posted 1 year ago

“The ordering and delivery service was fine.”

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Posted 1 year ago

Oliver Bonas is rated 4.8 based on 199,587 reviews