Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,648 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5946

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love the store / website the only issue was the delivery which took over a week!”

Helpful Report

Posted 3 months ago

“Love this bracelet and am still wearing it a lot, but the end of it turned pink a few days into wearing it - just not sure what happened! The main part of the bracelet is still gold looking but the clasp end just turned pink 😂not aware that anything happened to it (like getting caught up in something!) but maybe it did 🤷‍♀️”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear your bracelet has started to turn pink This isn't the usual quality we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“It was okay.”

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Posted 3 months ago

“I had massive problems to start as soon as I went to the basket it started loading again. Ended up with 5 items instead of one. Had problems with out of date vouchers but that was sorted. To be honest the whole transaction was a struggle”

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Posted 3 months ago

“Excellent as usual”

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Posted 3 months ago

“I was pleased with service”

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Posted 3 months ago

“Online. It was easy and smooth however the shipping took longer than expected. A week after purchase.”

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Posted 3 months ago

“Overall a great experience browsing and ordering from your website, this was my 2nd mug delivery for my new kitchen but I was left feeling very disappointed after paying for next day delivery as I was going away only for the delivery service to message to say they wouldn’t be delivering that day and would try the day after( the day I was going away) so I had to rearrange to be delivered to the shop so it could be collected later in the week! What a waste of money and my time as I stayed in for it🙄it’s made me think twice about ordering from yourselves again🙄such a shame as I love your products!”

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Posted 3 months ago

“One of the items arrived broken. Emailed customer services and they’re heard anything back. Very poor and disappointing service.”

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Posted 3 months ago

Hi there, We're sorry to hear one of your items arrived damaged, and that you haven't hear back from our customer service team yet. This isn't the usual service we aim for at all and we completely understand how disappointing this may be for you. So we can get this sorted for you, please get in touch with our customer services team via the phone or a live chat in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Ordering online was very straightforward but the items took a very long time to arrive to the store. Pick up from Harrogate store was easy and the staff were very pleasant. 3 stars because of the slow delivery.”

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Posted 3 months ago

“Good experience, website easy to navigate.”

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Posted 3 months ago

“I can’t say anything bad about my shopping experience.”

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Posted 3 months ago

“Excellent friendly service”

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Posted 3 months ago

“Website easy to use.”

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Posted 3 months ago

“Good and easy”

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Posted 3 months ago

“Useable and overall and easy website to use”

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Posted 3 months ago

“My only gripe is the sizing feels way off. I am a size 10-12 in trousers normally, but in OB I ended up buying an 8. The variability makes buying clothes online a pain. I returned the item but bought some other items that I love though and I appreciate the Blue Light card discount.”

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Posted 3 months ago

“Quality was good, however I returned this bag, as it was not as Gold as the picture on the website illustrated”

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Posted 3 months ago

“Good, self-explanitory.”

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Posted 3 months ago

“Website was easy to order from but I am still waiting on my refund to show in my Oliver bonas account as I paid with gift card.”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that you have not received your refund for this yet. Please get in touch with our customer services team in the link below and they will be happy to look into this for you: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

Oliver Bonas is rated 4.8 based on 203,648 reviews