Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,548 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,548 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th September 2025

5983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sadly the mat has dicloured within a week.”

Helpful Report

Posted 7 months ago

Hi there, We're sorry to hear that your doormat has discoloured within a week, this isn't the usual quality we aim for at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“Not what I thought I was ordering. Also, Only the lampshade arrived first time, then after I’d contacted OB the base was dispatched, however the original base turned up a short while later. I’ve returned all 3 items but haven’t yet received a refund.”

Helpful Report

Posted 7 months ago

Hi there, We're sorry to hear that you haven't yet received a refund on the items you sent back to us, this isn't the usual service we aim for at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“The site is good but the delivery fee is far too expensive”

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Posted 7 months ago

“A few issues, receipt for my purchase was incorrect, customer service agreed with me . I was not informed when it was posted out to me”

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Posted 7 months ago

“Poor - they failed to scan my parcel when it arrived at the store, and told me they didn’t have it until I emailed customer services. So I had a huge delay in receiving my order.”

Helpful Report

Posted 7 months ago

Hi there, We're sorry to hear that your parcel wasn't scanned in correctly and you had a delay in receiving your order, this isn't the usual service we aim for at all. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“Very good!”

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Posted 7 months ago

“I bought a man oba gold metal fire screen online, arrived really quickly. Sadly, it arrived and isn't very good quality. One of the feet doesn't sit square on the ground. Customer service were helpful enough, but lots of hassle to dismantle, repackage and return, all on the customer.”

Helpful Report

Posted 7 months ago

“Realised when I got home that blue light discount had not been applied”

Helpful Report

(Watford) - Posted 7 months ago

Hi there, We're sorry to hear that your Blue Light discount wasn't applied in store for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“Be aware! We had 2 hooks delivered that had completely come apart”

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Posted 7 months ago

“No problems”

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Posted 7 months ago

“Disappointed at the length of trousers but moreover very disappointed at how much they stretched after two wears,didn't need to unzip them to take them off as they are huge after wearing.”

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Posted 8 months ago

“All fine on the website”

Helpful Report

Posted 8 months ago

“I ordered a lamp for my son and his fiancee for Christmas. When they opened it, they found it broken. Straight away I ordered and paid for another as I felt awful for them. I contacted customer service and explained what had happened and asked if I could return the broken lamp and receive a refund. Instead they sent out another lamp.....so they have ended up with 3 lamps, one broken and myself out of pocket. My son thinks I received a refund and they did well with the outcome. I have not told him.”

Helpful Report

Posted 8 months ago

Hi there, We're so sorry to hear that your returns got confused and you were sent a replacement instead of receiving a refund, this isn't the usual service we aim for at all. We would love to sort this out for you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Website is a bit slow to use, a bit clunky, but otherwise ok”

Helpful Report

Posted 8 months ago

“Was expecting more from Oliver Bonas, i was a bit disapointed with both items. I returned the jewellery box, it was too small (although the box itself was really cute)”

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Posted 8 months ago

“I created 2 orders. One to get delivered to the Post Office and another one to get delivered to a branch. The one to get delivered to the Post Office never arrived and was sent to the Warehouse. I contacted Customer service who asked me what I wanted to do. I asked to refund the one that was sent back to them however the person cancelled everything. I got my money back but none of the others.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that there was some confusion with your orders, and these were refunded for you by mistake, this isn't the usual service we aim for. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Online delivery was promised for before Christmas. It arrived on the 27th. It was supposed to be a gift for my sister in law. Very embarrassing. Only positive was extended return period.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that your order didn't arrive on time, this isn't the usual service we aim for at all. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Twice now I've bought something from Oliver bonas where the quality has fallen short. Last time it was a cardigan which has a hole in the sleeve after one wear. This time it's a cocktail shaker that leaks (the seal on the lid is not fitted correctly) I'm also only offered the choice of an email receipt which makes it much harder to make a return”

Helpful Report

(Birmingham New St (Relo)) - Posted 8 months ago

Hi there, We're sorry to hear that a couple of your purchases haven't been the quality you expect from us, this isn't the service we aim for at all, and understand how frustrating this may be. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“I actually didn't receive this although I ordered it. I received a dress instead which onviously I didn't want. I went to a lot of trouble to return the dress to your store in Exeter. I live in London. By that time the bag had sold out. Really disappointed”

Helpful Report

Posted 8 months ago

“I ordered 2 pairs of earrings from you for birthday present. I pair little pearl cluster and the other pair half-hour with small oblong blue/green stones. On arrival I checked them and found one of the stones in the half-hour earrings es at the bottom of the small plastic bag. I do not know how this happened during transit as the outer packaging g was intact and very secure. As these eari gs were a present and it was close to Christmas shutdown I glued the stone back on to the damaged hoop earring. They were not very expensive but I expected better quality control from Oliver Bonas.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that some of the stones came off of your lovely earrings before you could wear them, this isn't the usual quality we expect at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

Oliver Bonas is rated 4.8 based on 205,548 reviews