Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 202,947 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 202,947 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 13th August 2025

5931

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sorry but I ordered never recived Valentine’s Day card. For my partner they never told me it wasn’t coming then I got a refund of a £5 voucher wasn’t u till I explained I wouldn’t be using it did I get a refund d to my card wouldn’t use again if I’m honest”

Helpful Report

Posted 5 months ago

Hi there, We're sorry to hear that you wren't notified about your card not being delivered, and your refund wasn't straight back to your card, this isn't the usual service we aim for at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Ok but items received were in a poor state.”

Helpful Report

Posted 5 months ago

“Not the best experience, was returning a necklace as not suitable. I had paid on apple pay on my ipad online, however i had my actual physical card with me for the return, the staff member insisted i had to show her my original card or else i couldn’t have a refund. Even though i had my physical card and all paperwork, she made me feel like i was trying to illegitimately get my money back. Luckily and unusually for me i had my ipad with me so was able to show her the numbers. Despite her protests that the refund must go back on the same card (my ipad) she then proceeded to put the refund through using my phone (so different card numbers) which made the whole conversation and prove of card pointless and a waste of all our time! I had a voucher for ‘birthday treat’ to use but the whole experience put me off shopping in that particular store and i chose not to bother using the voucher at all in the end.”

Helpful Report

Posted 5 months ago

Hi there, We're sorry to hear that you had some issues with making your return in store due to your card having different Apple pay numbers, we completely understand how frustrating this must have been for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Poor online experience. I never received this item and was sent a completely different item. Also, I was sent a damaged item that had been returned by another person, their details and return note was sent to me. The online chat was very good at sorting the problem.”

Helpful Report

Posted 5 months ago

“Sadly I returned the bracelet as it was very small, it was for a present so I wasn’t happy with it”

Helpful Report

Posted 5 months ago

“I have never shopped at Oliver Bonas. I have no idea why you sent me this email requesting feedback. Has your AI gone mad or do you not have staff to monitor your goings on?”

Helpful Report

(Waterloo (New)) - Posted 5 months ago

Hi there, We're sorry to hear that you have received an email from us requesting feedback when you haven't made a purchase with us. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Website is ok. The necklace broke the first time I wore it.”

Helpful Report

Posted 5 months ago

“Bought glass vase online. Did not look like the picture on the website / box when it arrived. Returned it to store perfectly packaged with receipt in time. They would not return it as I had paid via paypal. I have never had a problem with paypal before online shopping and returning at any store including yours. It is written in the small text terms on the website. Unclear to the average customer. I should have got a warning at the checkout re this. Was not offered exchange or shop voucher. Standing in your shop returning, told I have to post it back to you instead. Very unhappy with service. Will not be shopping with you again.”

Helpful Report

Posted 5 months ago

Hi there, We're sorry to hear that the store you went to make your return couldn't refund this for you, we completely understand how frustrating this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“I'm still waiting on my card!, Ive ordereed weeks before Valentimes. It's 17th February still not here!”

Helpful Report

Posted 5 months ago

Hi there, We're sorry to hear that you haven't received that card that you ordered, this isn't the usual service we aim for at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Poor it never arrived !!”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that an item from your order hasn't arrived, this isn't the usual service we aim for at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“Brought this twice as present from my son but smashed twice with little force.”

Helpful Report

Posted 6 months ago

“The store was dirty and smelly. The staff were disheveled and miserable and you sent my receipt to the wrong email address so I can’t even return the broken mug”

Helpful Report

(Glasgow Central) - Posted 6 months ago

Hi there, We're sorry to hear that the store you visited didn't meet your expectations and you had a disappointing experience in store, this isn't the usual service we aim for at all. We can find your in store receipt for you and look into your damaged mug, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“When I went to wear these ear-rings I discovered one was actually broken so very disappointed, especially as they weren't cheap, they were to go with the matching braclet I got as a birthday present and I bought them a couple of weeks ago now so don't think I can return or exchange them.”

Helpful Report

Posted 6 months ago

“Could have been better”

Helpful Report

Posted 6 months ago

“The website was ok, a bit slow”

Helpful Report

Posted 6 months ago

“Ok. Website”

Helpful Report

Posted 6 months ago

“This has not been delivered, I have been charged and I am still awaiting a response.”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that you haven't received your order yet, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team via live chat or phone in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“No problem with the website but very poor quality. There is no way I would had paid the full price for any of these pieces of jewellery ,very expensive and in the sale it was still expensive for the quality. Cheap china stuff.”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that your jewellery seems to be in poor quality, this isn't what we usually aim for with our products at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“The website was easy to use, and the ordering process was smooth. However, the delivery took longer than expected.”

Helpful Report

Posted 6 months ago

“Sent me a damaged item contacted with no reply.”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that you've received a damaged item and that you haven't had a response to your contact yet, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team via phone or live chat in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

Oliver Bonas is rated 4.8 based on 202,947 reviews