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Oliver Bonas Reviews

4.8 Rating 205,548 Reviews
97 %
of reviewers recommend Oliver Bonas
Company Reviews Product Reviews
290,830
 Metrics Info
4.8
Based on 205,548 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Oliver Bonas Review Love their quirky products
Read Oliver Bonas Reviews

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Emma A
Verified Buyer
“Staff advised click and collect was free however there was a minimum order value. Product arrived after 8 days of waiting! Collected it, gifted it and it was faulty as the lid didn’t close on the bird. Went back to store, colleague at checkout wouldn’t exchange as I didn’t have a physical receipt but had my order confirmation?! Turned into abit if a “Karen” at this point and asked for the manager - manager was lovely, explained to the new staff member how to do an online exchange on a till, got me a new product but never ever again. Too long, too expensive and too much hassle - first and last time using Oliver bonas”
Helpful Report
Posted 5 months ago
Hi there, We're sorry to hear about the experience you had in store whilst trying to make your exchange. This isn't the usual service we aim to provide and we completely understand how frustrating this may have been for you. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 5 months ago
Nigel P
Verified Buyer
“Poor quality arrived damaged”
Helpful Report
Posted 5 months ago
Hi there, We're sorry to hear that your item arrived damaged, this isn't the usual quality we aim for at all, and understand how disappointing this may be for you. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 5 months ago
Louisa P
Verified Buyer
“Ugly. And easy to break. Looks really fake and made from china”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Very slow delivery. The necklace I bought was in the sale. It was originally £29 but reduced to £9. The quality is terrible. It’s cheaply made, doesn’t hang well and considering the full price value it’s not even solid! It feels cheap and if I hadn’t have worn it I would have sent it back. It twists upon wearing so impossible to even wear.”
Helpful Report
Posted 5 months ago
Hi there, We're sorry to hear that you're disappointed with the quality of this necklace. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 5 months ago
Gydccc
Unverified Reviewer
“I was able to regain what I thought was lost forever with the help of (florenceraphael330@ gmail.com)”
Helpful Report
Posted 5 months ago
Tamar H
Verified Buyer
“Not a great experience to say the least!”
Helpful Report
Posted 5 months ago
Nic’Ola N
Verified Buyer
“Absolute Shocker!! OB used photos which showed light pink. However this bag is a much darker blush hue. So very disappointed! However OB accepted that the images were misleading and not a true representation. But media companies and outlets are still using the wrong photos to list this weekend bag with the wrong colour. This is the first time OB had errors on their site. OB needs to find someone with an eye for detail and who failed to see these errors”
Helpful Report
Posted 6 months ago
Hi there, We're sorry to hear that you're disappointed with colour of this bag. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 5 months ago
Wwhewnbwb
Unverified Reviewer
““I almost Lost my Investment But All Thanks to (florenceraphael330 @ gmail . com) for her help”
Helpful Report
Posted 6 months ago
Michelle R
Verified Buyer
“Fine. Easy to use”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Refund processed quickly. Item was brought in the sale online and arrived quickly. Very disappointed with item. Wear was visible on both soles, scuff marks, and creases across top and side of boots where they have clearly previously been worn for some time. Disappointing that these were distrubuted to me. First and last time purchasing from you.”
Helpful Report
Posted 6 months ago
Rita J
Verified Buyer
“Like any other High street store. Staff were affable”
Helpful Report
Posted 6 months ago
Malgorzata M
Verified Buyer
“Never received.”
Helpful Report
Posted 6 months ago
Hi there, We're sorry to hear that you haven't received your order, this isn't the usual service we aim for and we completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 6 months ago
Dominique B
Verified Buyer
“Not good at all, when I recieved the braclet it was frayed and snapped within a day... would not reccommend!!!”
Helpful Report
Posted 6 months ago
Hi there, We're sorry to hear that your new bracelet began to fray, and then snapped within a day. This isn't the quality we aim for at all, and we understand how disappointing this may have been. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 6 months ago
Elizabeth E
Verified Buyer
“Easy tonise”
Helpful Report
Posted 6 months ago
Oonagh M
Verified Buyer
“Chain tarnished within days would not recommend”
Helpful Report
Posted 6 months ago
Hi there, We're worry to hear that your new chain tarnished within days of wear. This isn't the usual quality we aim for at all, and understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 6 months ago
Anonymous
Verified Buyer
“This product broke after 3 months.”
Helpful Report
(Epsom) - Posted 6 months ago
Hi there, We're sorry to hear that your item has broken after 3 months, this isn't the usual quality we expect at all, and I completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 6 months ago
Judy H
Verified Buyer
“Really disappointed about sizing. I am a normal size 12 & the trousers were huge. But in principle the fake leather was exciting and I loved the concept as I am 68 and want to be groovy in my old age.”
Helpful Report
Posted 6 months ago
Leila A
Verified Buyer
“It never arrived”
Helpful Report
Posted 6 months ago
Hi there, We're sorry to hear that your item never arrived, this isn't the usual service we aim for at all, and understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 6 months ago
Debbie D
Verified Buyer
“Very poor service. Order the pillow case and inner pillow online for store collection. Collected parcel from the store and the inner was missing. The way the issue was handled in store by the team leader was awful, no eye contact, spoke to her team member but didn’t even look at me or speak to me and offered no solution. They had a damaged pillow through the back which they offered me to buy full price. I returned the whole order due to the awful customer service in store”
Helpful Report
Posted 6 months ago
Hi there, We're sorry to hear about the service you received in store, this is disappointing and not how we want our customers to feel when they leave our stores. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 6 months ago
Nicole M
Verified Buyer
“I sent this order as a surprise Valentine's present, and wanted to include a message / card, which the website suggested I could, but there wasn't an option to at checkout. So I contacted customer services and dealt with the most disinterested and uncaring person. Then the couriers "delivered" the parcel to the recycling bin, without a note, so it was almost lost. A poor experience all round and I won't do it again.”
Helpful Report
Posted 6 months ago
Hi there, Thank you for your feedback, we do really appreciate it. We have taken a look at the conversation with our customer service team and we can see that it was explained that we do not offer a gifting service online, our team also asked if you could show us where you had seen this advertised. We're sorry to have disappointed you during the Valentine's Day period. Team OB
Posted 6 months ago
Oliver Bonas is rated 4.8 based on 205,548 reviews
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