Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,662 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sent back! The straps were so short and the arms were so tight that I couldnt get the dress on all the way”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“A little disappointed. I've been into Oliver Bonas many times and have bought from there many times too. However on this occasion it seemed that the people working in the shop seemed to have thought I was suspicious or stealing? I don't understand why as I never once gave that impression and am not someone who steals. I ended up buying a pair of earrings as I'd been wanting them for ages and thought to finally treat myself to them. However I won't be going in again. The way the workers made me feel is horrible.”

Helpful Report

(Norwich) - Posted 3 years ago

Thanks for popping us over feedback. We're really sorry about this but we will get this looked into with the store. Thank you, Team OB

Posted 3 years ago

“The team never arrived”

Helpful Report

Posted 3 years ago

Thanks for the feedback Anna. We do need a bit more information so please do get in touch with us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“I still haven't received my order despite contacting the delivery company and their connected 3rd party (inPost) to address this.”

Helpful Report

Posted 3 years ago

Hi Denise, sorry about this but please do email our customer service team at askus@oliverbonas.com and they can look into this for you. Reviews IO is just for product quality. Thanks, Team OB

Posted 3 years ago

“Efficient :)”

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Posted 3 years ago

“it blew up”

Helpful Report

Posted 3 years ago

Hi there, we're very sorry to hear this. If you could please get in touch with our customer service team at askus@oliverbonas.com and they can help you. Thanks Team OB

Posted 3 years ago

“I set this up after throwing away the box, to discover it had a piece missing so it could never work nor could I return it. I'd appreciate someone getting back to me about it. Thank you. hexhamtownbandb@gmail.com”

Helpful Report

Posted 3 years ago

So sorry to hear this, are you able to pop us an email at askus@oliverbonas.com with a few photos and your order number so we can look into getting this sorted for you? Team OB

Posted 3 years ago

“Returned as quality not as expected”

Helpful Report

Posted 3 years ago

Hi there, please email us at askus@oliverbonas.com to look into this for you. Thanks Team OB

Posted 3 years ago

“Probably won't use again”

Helpful Report

Posted 3 years ago

Hi there, sorry to hear this- are you able to email us at askus@oliverbonas.com with the issue so we can look into it further. Thanks Team OB

Posted 3 years ago

“Very disappointed, the colour was neither ivory/white or cream it looked dirty and cheap. The fabric was very creased when it arrived and looked nothing like it did on the website.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“I ordered an item to be collected from store but was not notified of its arrival in store as my confirmation advised I would be. I received a notification that the item had been returned today as I hadn’t collected.”

Helpful Report

Posted 3 years ago

Hi Carron, sorry to hear this happened- please email us at askus@oliverbonas.com and we will look into it further for you. Thanks Team OB

Posted 3 years ago

“We never received this item”

Helpful Report

Posted 3 years ago

Hi Diviya, sorry to hear this. Please email askus@oliverbonas.com with your order number and we will look into this for you. Thanks Team OB

Posted 3 years ago

“0 stars. Never received the item. Instead I was sent an incense candle which is not what I ordered. When I went to the shop to return the item they told me the incense candle holder was out of stock and they don’t know why I was sent the wrong order. I received a refund.”

Helpful Report

Posted 3 years ago

Hi Liam, we're sorry to hear you received the wrong item in your order. There must have been a mix up in our warehouse and we will be sure to follow this up with the team. We are glad to hear you got this issue sorted in store. Thanks, Team OB

Posted 3 years ago

“As a company, I would rate OB very highly. Their customer service was great and could not be faulted.”

Helpful Report

Posted 3 years ago

That's really kind thank you ever so much! Team OB

Posted 3 years ago

“Deliver experience always bad. It’s a gift store but you can’t remove an invoice from the delivery , are a gift receipt or have all gift wrapped together so if you have 10 small gifts you pay £50 just for wrap!”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We can remove the invoice and we do offer a gifting service from the majority of our products. Thank you, Team OB

Posted 3 years ago

“Really disappointed with the quality and packaging for £40 not happy was a birthday present for my mum and was delivered with short notice so had to give it to her.....”

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Posted 3 years ago

“Came broken.”

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Posted 3 years ago

“Unfortunately one of the pairs of earrings I purchased quickly broke within a couple of wears.”

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Posted 3 years ago

“This is the third pair of these earrings I bought this time as a gift. I also purchased a gift wrapping option. However, I received a message that they have already sent the parcel and could not do anything about the gift wrapping option now with the condescending message: "We hope that the recipient still likes the gift." Needleless to say that there was no refund offered for the failure to provide a gift wrapping option or to apologise for causing me a huge embarrassment.”

Helpful Report

Posted 3 years ago

“Loved the shop in Wimbledon and my purchases but found the staff rude. My friend had picked up a sale item and as we were looking at it a member of staff came over saying, could i have it please and took the purse off my friend and put it back on the shelf. We were both too stunned to say anything at the time. I collected my online purchases and we browsed around the shop. On leaving, a different member of staff gave a piercing once up and down look to my friend on our way out. We were completely thrown by their unwelcoming manner! We are well dressed women and were completely baffled by our visit to this branch.”

Helpful Report

Posted 3 years ago

Hi Helen, really sorry to hear this. Please can you email us at askus@oliverbonas.com and we can look into this further for you. Thanks Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,662 reviews