Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,399 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,399 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th May 2025

5846

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed as it allowed me to order and told me it had shipped and only told me it was out of stock days after the other part of my order had arrived”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Angus. We are experiencing large volumes of orders at the moment and sadly sometimes an item is out of stock at the time of picking. Let us know if we can be anymore help at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“I never received these goods as ordered. Unfortunately the goods I received weren’t what I ordered at all. I returned them immediately and you refunded my money right away, however I was really disappointed that you never sent my proper order ie what you are asking me to review here. I really would have liked the two items I ordered, but I never got the chance to even see them !! Very disappointed.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I ordered a small gold bracelet and paid extra for a gift box. Arrived promptly in a huge box, big enough for a pair of trainers. Inside the big box was a large gift box about 20 times larger than I expected. Took me about 5 minutes to find the bracelet as the inside of the box was full of shredded card. I had to disentangle it. Absolutely ridiculous. Had to go out and buy a proper gift box as the bracelet was a birthday present. Think someone was having a laugh at my expense.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Patricia. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“I haven’t received my order... do you know when It might be delivered?”

Helpful Report

Posted 4 years ago

Hi, please email askus@oliverbonas.com, and the customer services team will be able to help further. Team OB

Posted 4 years ago

“This item hasn’t arrived yet”

Helpful Report

Posted 4 years ago

Hi, please email askus@oliverbonas.com along with your order number. Our customer services team will be able to help. Team OB

Posted 4 years ago

“Bangle is lovely, but the packaging was awful for this delicate piece of jewellery. It arrived in a paper bag (not in a soft cloth or little jewellery box) in the same package as a heavy jigsaw - purely luck that it was undamaged. Also I emailed OB and didn't get a response so not great customer service.”

Helpful Report

Posted 4 years ago

Hi, we do appreciate your feedback about the jewellery wrap. All our jewellery comes in a glassine envelope. We are sorry you haven't heard from our customer services team and we have just checked with them, sadly we are unable to find any email from you. Please email askus@oliverbonas.com Team OB

Posted 4 years ago

“Arrived smashed and broken”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Jack. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Sadly my recent online shopping experiences haven't been great with 4 items arriving damaged and at least one was obviously damaged by someone else trying it on. Then when I returned items I discovered they'd all be logged as 'changed mind' even though I'd clearly marked that they were damaged or wrong size. Now I have no faith these won't end up being sold onto someone else who then has the hassle of returning them etc I love the clothes and style but the quality & service no longer impresses me. Having to pay postage for an order in which 2/3 of the items are damaged and need to be returned means I'm less likely to ever order from OB again”

Helpful Report

Posted 4 years ago

Hi Jean, this is not what we want to hear we're so sorry for the trouble you've had from the get go. We will feed this back to our returns team as well as our fulfillment team, as clearly this wasn't checked before being sent out. If we can be anymore help, please do pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Lovely bag but the clasp broke two days into my holiday!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Clare! If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Much smaller than it appeared.”

Helpful Report

Posted 4 years ago

Thanks Deidre for the feedback. We are so sorry to hear it wasn't quite the right size. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Having purchased from Oliver Bonas in the past I have always been delighted with quality. Unfortunately I cannot say that of my recent purchases particularly the necklaces. They feel and look cheap.”

Helpful Report

Posted 4 years ago

Thanks Megan for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our jewellery team. If we can arrange a return or refund, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“The item itself is for my wife's birthday so haven't opened yet but the delivery was terrible. After receiving a notification of delivery I requested another day as I was away at the weekend. Arrived home two days later to find the item left outside with little to no regard. Hard to trust Oliver Bonas when they in turn use untrustworthy couriers.”

Helpful Report

Posted 4 years ago

Hi Gerard, we're so sorry to hear this about your recent delivery! Please do get in touch with our customer service team and they will be able to look into this for you. You can reach them at askus@oliverbonas.com. Team OB

Posted 4 years ago

“Generally I like Oliver Bonas products and it is one of my 'go to' shops for gift buying. One item I ordered (the watermelon body gift set) was in a cardboard presentation box, and I had intended to give it as a present to my friend's daughter, however the box is ripped. I admit I've not given OB a chance to rectify this, but I'm becoming slightly annoyed with the amount of damaged items I received during lockdown from various retailers. Which is why on-line shopping doesn't always work. The silver bracelet (also bought as a gift) looks like it will break very easily (where the catch is), so again, another failed gift purchase.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Allison. If you can, please get in touch with us at askus@oliverbonas.com and we'll get this sent over to our fulfillment team. Sadly our warehouse team have been receiving incredible volumes of orders recently. Thank you, Team OB

Posted 4 years ago

“This dress is made in a beautiful fabric and is a high quality product. Unfortunately I'm returning it today as I ordered size 12 (I'm a regular size 12) and the dress was at least size 16 fit, think wrong size label was on dress. Disappointing as had the dress been a true size 12 I would have loved it!”

Helpful Report

Posted 4 years ago

Hi Joanne, we're so sorry about this. Please do get in touch with our Customer service team and they will be able to help you with this. You can email them at askus@oliverbonas.com or give them a call on 0208 974 0110. Team OB

Posted 4 years ago

“Disappointed with this product, not only did it arrive 3 days late, the colour is not representative of the image on the website. It's not navy blue, which is the reason I purchased”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Steven. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Disappointed that the item did not come in its own gift box.”

Helpful Report

Posted 4 years ago

Hi Roberta, we are really sorry to hear you were unhappy with how your order arrived. Can you pop us an email at askus@oliverbonas.com with your order number and we can look into this for you? Team OB

Posted 4 years ago

“Gift box a complete waste of money. Looks like sub standard delivery box at best. Nothing gift like about it!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Lee. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Goods turned up damaged”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Benjamin. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I ordered the dress in size 14 but received size 10 in the post. It cost me €13 to post back this morning as the sticker for returns is only royal mail”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Pauline! If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Have not received yet”

Helpful Report

Posted 4 years ago

Hi there Pam, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,399 reviews