Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,365 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th May 2025

5846

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I ordered still hasn't arrived. I have sent two emails about it but haven't had a response yet and the tracking link doesn't work. I paid extra for Saturday delivery. If someone could advise when it would be delivered that would be great. I love OB, big fan, so I don't like giving you a low score.”

Helpful Report

Posted 4 years ago

Hi there Louise, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Gorgeous products but I still haven’t received my orders”

Helpful Report

Posted 4 years ago

We do appreciate your feedback. Please email askus@oliverbonas.com Team OB

Posted 4 years ago

“Didn’t like it - didn’t look black - strange browny / purple colour almost & unflattering shape.”

Helpful Report

Posted 4 years ago

We do appreciate your feedback. Team OB

Posted 4 years ago

“Unfortunately the 'H' coaster was damaged when it arrived. I've returned it to Oliver Bonas in the hope of claiming a refund. The other two letters were fine, but I'm disappointed that this issue wasn't spotted.”

Helpful Report

Posted 4 years ago

Hi there Samuel, thanks for popping us over feedback. We are so sorry to hear you have had to return an item due to damage. We will feed this back to our fulfilment team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I really love going into their stores. However I received my latest purchases via delivery and it was several days late. It wasn’t until a few days after my order was placed that I was contacted they one of the items I ordered was out of stock.”

Helpful Report

Posted 4 years ago

Hi there Aimee, thanks for getting in touch with us about this. We're so sorry for the late delivery, our warehouse team is being stretched incredibly thin at the moment so deliveries have been experiencing a couple of days delay. Due to the volume of orders as well, items are being allocated much quicker than the stock we have, so we occasionally have to refund an item. Sorry about this but let us know if we can be anymore help in the meantime. Please email askus"oliverbonas.com. Thank you, Team OB

Posted 4 years ago

askus@oliverbonas.com

Posted 4 years ago

“Not OB usual quality, fabric thin, sizing big. I returned mine”

Helpful Report

Posted 4 years ago

Hi there Sue, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Oliver Bonas has beautiful products. I can see that they are doing some work on sustainability and I hope that they do more to reduce the quantity of unsustainable fabrics in their collection and do more to promote well-certified sustainable materials and recycled content wherever possible.”

Helpful Report

Posted 4 years ago

Thanks Diana for getting in touch. We are doing what we can and we hope to continue to reduce this. Thank you, Team OB

Posted 4 years ago

“Quick delivery but having to pay for Click and Collect has put me off shopping here again”

Helpful Report

Posted 4 years ago

“Yes nice gifts !! Not a lot of service as everyone behind screens but the girl offered to wrap In tissue so that was nice”

Helpful Report

(Tunbridge Wells) - Posted 4 years ago

Thanks for popping us over feedback. Glad you like your gifts but really sorry for the situation our stores are currently in. We'll hopefully be back to normal soon. Thank you, Team OB

Posted 4 years ago

“Still have not received my goods. When I try and track the item, the page is not available”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Eamon. Please get in touch with our customer service team at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“We ordered two beanie hats this one was markedly small than the rainbow knitted beanie hat. This hat was only good as a child’s hat. I expected both hats to be the same size. Both were of good quality but advice on size would have been good.”

Helpful Report

Posted 4 years ago

“Unfortunately the fabric on this cord skirt was very thin and as the skirt was unlined I felt it would not be suitable for winter. The skirt carried quite a hefty price tag, not matched by the quality.”

Helpful Report

Posted 4 years ago

Thank you for your feedback this will be passed onto our Fashion Team. Team OB

Posted 4 years ago

“Sadly although they arrived in a substantially large box the earring posts had been squashed flat poss prior to boxing. They’re a Christmas present for our daughter in NZ and hadn’t time to return. Husband got pliers out. 😥😬”

Helpful Report

Posted 4 years ago

Hi, oh goodness we are sorry that the earrings arrived damaged. If you have a photo of them please email askus@oliverbonas.com - We do hope your daughter loves her OB gift. Team OB

Posted 4 years ago

“Nice pattern. Unfortunately on deliver the blanket had a very strange strong smell and there were black pellets embedded in it which I believe were rodent droppings. It survived washing fine. However the threads have now started to come loose which makes it look old and tattered.”

Helpful Report

Posted 4 years ago

“I ordered two of these thinking they would match although I knew the colours wouldn’t be identical. The holders that arrived were different heights, different thicknesses and one was plain pink with no metallic colouring to outside. Difficult to see how they were the same product.”

Helpful Report

Posted 4 years ago

Thanks for getting in touch and for letting us know Sarah. This is something we really need to look into we're so sorry about this. Please pop an email over to askus@oliverbonas.com, and our customer service team can get this addressed and looked into. Thank you, Team OB

Posted 4 years ago

“I haven’t received my order yet and it won’t allow me to track the parcel?”

Helpful Report

Posted 4 years ago

Hi there Lauren, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“great print but the fabric gets sucked into your nose and mouth when you breathe unfortunately unwearable at length as you run out of breath”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Ellie. Please get in touch with us at askus@oliverbonas.com and we'll get this looked into for you. Thank you. Team OB

Posted 4 years ago

“These pyjamas were a good fit and I ordered them as I was very pleased with a shorts set of pyjamas I bought from OB in the summer. However, I have returned these PJ's as they were very scratchy due to a 'silvery' coloured thread which was not visible in the online pictures. I also didn't like the look of that aspect of this product. Generally I am very happy with what I order online from Oliver Bonus and it will not put me off ordering in the future.”

Helpful Report

Posted 4 years ago

Hi there Zoe, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Unfortunately I was really disappointed with the silver Elsa earrings. I have the gold one which I absolutely love. Unfortunately I lost one of the gold ones and when I went to buy them again they were sold out so I thought I’d try the silver ones but they are like a different product - very lightweight and thin and cheap looking.”

Helpful Report

Posted 4 years ago

Thanks Joanne for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I really wanted to like this, as I’m after a “different” sweatshirt. The sizing seemed big and I didn’t like the puff sleeves, made me look huge! I liked the fabric quality, but the peppermint colour was too bright for me. Oliver Bonas, as always, packed and delivered perfectly and refunded my return promptly.”

Helpful Report

Posted 4 years ago

Thanks Jennifer for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can be anymore help, please do pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,365 reviews