Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,395 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th May 2025

5846

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plant pot arrived broken. However when returned to the shop the shop assistant was very helpful.”

Helpful Report

Posted 4 years ago

Hi Naomi, we are so sorry to hear your plant pot arrived broken, we understand this must have been disappointing for you. We are so glad to hear the shop assistant was helpful and fixed this for you. team OB

Posted 4 years ago

“I bought some wine glasses, but when I opened the box I discovered there was only 3 glasses in the box whereas there was meant to be 4. Unfortunately the receipt had been thrown away so now can’t get my 4th glass. The girls behind the counter were helpful but it’s extremely annoying to have paid for 4 glasses and now only have 3.”

Helpful Report

(43) - Posted 4 years ago

Hiya, we are so sorry to hear you did not receive your full set of glasses. Can you pop us an email over to askus@oliverbonas.com and we can get this all sorted for you? Team OB

Posted 4 years ago

“Staff in store helpful, but real faff ordering item to store to collect. Took 3 attempts and ended up having item sent to home, as it didn’t arrive at store.”

Helpful Report

Posted 4 years ago

Hi Liz, we are so sorry for the trouble you had with ordering a click and collect. Can you pop us an email over to askus@oliverbonas.com with the issues you were having and we can sort this right away. Team OB

Posted 4 years ago

“Excellent service and customer care including safe and careful packaging”

Helpful Report

Posted 4 years ago

Thank you Tahira that's very kind! Thank you, Team OB

Posted 4 years ago

“Ok quick delivery product not so good”

Helpful Report

Posted 4 years ago

Hi there Toyah, thanks for popping us over feedback. We're sorry to hear this but we will pass this onto our home and gift team so this can improved upon. Thanks, Team OB

Posted 4 years ago

“Lovely earrings, ‘gift box’ was a cheap plastic sleeve put inside a giant cardboard box. Made it look a little cheap 🤦‍♀️”

Helpful Report

Posted 4 years ago

Hi there Jessica, thanks for popping us over feedback. We will send this over to our home and gift team so this can be looked at for future designs. Thank you. Team OB

Posted 4 years ago

“Dress still not received 10 days after ordering cannot speak to a person just a robot. Disappointed . Also disappointed you only take BLC on line not in store”

Helpful Report

Posted 4 years ago

Sorry to hear this Bernie but you can give us a call on 0208 974 0110 and we can look into this for you. Thank you Team OB

Posted 4 years ago

“I ordered the big on 13th September and received on 25th? Awful awful delivery and customer service. Bag is lovely. This is my first order so will not be ordering again”

Helpful Report

Posted 4 years ago

Hi Rebecca, we are so sorry to hear this. Can you please emails us on askus@oliverbonas.com with more information about our delivery and customer service? Thanks so much, Team OB

Posted 4 years ago

“Love the game however the experience with ordering online and collecting in the store was horrible... noone send me an email to let me know the item was there and then when i went into the store to check why its taking that long it turned out it was there all along... had to collect it then which wasn't planned and as i wasnt planning to carry anything home i took a bus there so carrying such a heavy item home on the bus really wasnt ideal! If i would have known i would have driven... and then the next day i got an email to say its ready for collection when i have already collected it...”

Helpful Report

Posted 4 years ago

Hi Laura, we are so sorry for all the miscommunication and for the experience in store. We'll get this looked into with the area manager to see why it wasn't followed through correctly. If we can be anymore help, please pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Can't review something I'm yet to receive. Suggest you tie in your "Review Us" emails with delivery confirms.”

Helpful Report

Posted 4 years ago

Hi there David, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“ordered 2 gift boxes but they were both snickered shut so I had to open one to find out what was in it ruining the gift box. I've asked for a refund but not heard back. the boxed themselves are good quality cardboard but plain grey not printed like their other envelopes that come with the jewelery anyway. not worth a fiver.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Esmee. Please bear with us and our customer service team will get this looked into. Thank you. Team OB

Posted 4 years ago

“Returned jumper due to it being too big”

Helpful Report

Posted 4 years ago

Hi Susan, we're so sorry to hear your jumper didn't fit very well. If you need anything else then please get in touch with our customer service team on 0208 974 0110 or drop them an email at askus@oliverbonas.com. Team OB

Posted 4 years ago

“Had to send it back as the material of the bag was different to the straps. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Kate, we're so sorry to hear you were disappointed with your purchase. If you need anything else then please get in touch with our customer service team on 0208 974 0110 or drop them an email at askus@oliverbonas.com. Team OB

Posted 4 years ago

“Received item and im pretty sure it had already been worn and washed as smelt of washing powder”

Helpful Report

Posted 4 years ago

Hi Jennifer, we're so sorry to hear this! Please get in touch with our customer service team on 0208 974 0110 or drop them an email at askus@oliverbonas.com and they'll be able to help you with this. Team OB

Posted 4 years ago

“I was sent the wrong size, the label on the skirt was different to the actual skirt label so couldn’t wear it and had to send it back”

Helpful Report

Posted 4 years ago

Hi, oh dear we are sorry about this. We do hope we had the right size available to send you. If we can help anymore please email askus@oliverbonas.com Team OB

Posted 4 years ago

“love the products normally but having just had a terrible experiance within a store not sure I will return. it at least will stick to online”

Helpful Report

Posted 4 years ago

Thanks for your feedback, if we can help any further please drop us an email at askus@oliverbonas.com Team OB

Posted 4 years ago

“When purchased online I paid the delivery fee for it to be delivered in 2-4 working days. On day 4 I called to find out where my package was only to be told it hadn’t been sent for delivery yet and had to wait. I received it on day 5 via express delivery as it was OB mistake. Stressful when it is a gift and not delivered on time for what you paid for. However it was beautifully packaged.”

Helpful Report

Posted 4 years ago

Hi, we are sorry that your order delivered later than expected. As a way of saying we are sorry we will issue a refund on your delivery charge. Team OB

Posted 4 years ago

“Had to return sadly as faulty - the light would not stop flashing!”

Helpful Report

Posted 4 years ago

Hi Simon, We're sorry to hear you weren't happy with you light. We will be sure to make our Quality Control team aware of these issues. Have a great day, Team OB

Posted 4 years ago

“Overall process of buying and or returning a product is ok. I bought a clutch, it looked lovely but was disappointed of the quality. The closings mechanism was based only on poor magnets, it would not close properly and was so easy to open the clutch risking to lose items from it. I returned the product.”

Helpful Report

Posted 4 years ago

“Glasses are lovely, but ordering and delivery was a nightmare from start to finish. T”

Helpful Report

Posted 4 years ago

Hi, we are pleased you love your new glasses and we do appreciate your feedback about your overall shopping experience. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,395 reviews