Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,265 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th October 2025

5986

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awful. Item was lost initially by Hermes (who refused to deal with it) then when it finally arrived it was smashed to pieces. By this point it was out of stock. Another order sent was incomplete. Really not very good at all.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“I’m a huge fan of OB and will continue to be a loyal customer, but I’ve been asked to rate this purchase. I ordered the items online, but they didn’t arrive. OB customer services were contacted and they were very apologetic, but items did not arrive, appear to have got lost. In the meabtime, both items were sold oiut so could not be re- ordered.”

Helpful Report

Posted 3 years ago

“Hello, I ordered these and they were lost in transit. I did receive a refund.”

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Posted 3 years ago

“Quick delivery”

Helpful Report

Posted 3 years ago

Thank you, Niamh, we're so pleased you had a good experience. And, thank you for letting us know too. Team OB

Posted 3 years ago

“Shocking - only word to describe their online shop / service and non-existent delivery so end up cancelling the order. Will not be wasting time and money again. askus@ email address for support is a joke, as clearly all things stated are not followed up with other team members actually doing their job”

Helpful Report

Posted 3 years ago

Hi there, we're really sorry you've had this experience with us. We would love to look into this for you further so if you could drop us a message on one of our social media platforms, we will be more than happy to take it on from there. Team OB

Posted 3 years ago

“They never arrived”

Helpful Report

Posted 3 years ago

“Can’t review as Christmas gift and unopened”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. If there is anything else we can do, please email us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Are you serious? It wasn’t delivered to me yet but you want my review??”

Helpful Report

Posted 3 years ago

“You are asking for a review...when I never received my order...really?”

Helpful Report

Posted 3 years ago

“Poor quality item. Gemstone detached from bracelet before arrival in post”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Never received”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“This item was bent when it arrived”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I was very disappointed at the way these were packed.As these were a present for my daughter in law. Wrapped in brown paper with no box is not presentable. I will not be using you again.”

Helpful Report

Posted 3 years ago

Really sorry to hear you haven't liked our gift box service. If we can get this fed back to our design team, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I didn’t receive this item!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Arrived broken”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Very disappointing it was sooo tiny very very fragile so I returned it”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Returned as damaged around the frame. Also much smaller than anticipated. All in all not a good purchase.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Unfortunately I cannot give a good review. Item never arrived, when contacting customer services was then advised out of stock.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“For some reason this vase looked dirty and dull when you take it out of its lovely gift box. I ordered this twice, both vases looked like they'd had flowers in stale water in them. I dont expect to have to wash a prepacked vase before i give it as a gift to someone. The photo on the box shows a sparkling transparent glass vase, sadly this is not the reality. Had a refund and made a different purchase. Such a shame as i associate Oliver Bonas with quality usually”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Disappointed as I have not yet received this item, therefore cannot review it!!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 206,265 reviews