Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,662 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was not delivered had to have refund”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We will feed this back to our fulfilment team. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Very poor quality. I was very disappointed.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team. If we can arrange a return please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I haven’t received this yet. I wasn’t in for the delivery and now I don’t know where it is. Customer services have contacted me. I have emailed twice and heard nothing”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Book had water marks even though packaging not damaged. Sent email but didn’t get satisfactory response. Disappointed as this was my first purchase and will be my last!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Necklace looked tacky, cheap and poorly made. Not even worth sale price. Returned”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can help you any further, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I’m dissatisfied with this product as it has a lot of loose joints. It is sticking in my clothes and has damaged my sweater. Sorry for a negative review. Bina”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

Apologies. We mean Jewellery team. Team OB

Posted 3 years ago

“Ordered two of these. One arrived beautifully packaged ( as pictured). The second arrived in a plastic bag, no gift box, with a sticker on it saying “Tester”. Could not be bothered with the inconvenience of returning it and fortunately only one of the two was for a gift, the second one was for myself so I “made do” with the tester. Very unimpressed though - not as described and during a pandemic, who wants to be sent a Tester that has presumably been rolled on other people’s skin? ( Yes I sterilised it before use). Not good and not what I expected from Oliver Bonas”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Hermes failed to deliver my order which was due to arrive in two separate parcels. 4 weeks later I had to be refunded as all of the items were out of stock and no re-order possible. These were all Christmas present for people. I just wish Hermes were more accountable for their continuing failures and that OB could have rectified things.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear this and will feed this back to our fulfilment team. Thank you. Team OB

Posted 3 years ago

“Considering I never got the right item and haven’t got my refund yet, I think the service was very poor.”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We are so sorry about this. If we can arrange a refund, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“still not received this product, and had no refund !!!!!!!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Unfortunately, the sales assistant failed to put a birthday card o had bought into the bag so I arrived to meet my sister without her card. Oliver Bonas products are beautiful, fun and on trend. Thr assistants are cheerful and positive but if they forget to include all items into thr bag that you have paid for, it makes you feel less than happy about thr brand!”

Helpful Report

(Victoria) - Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Arrived scratched all over and covered in scuffs. Not worth the money even if it wasn't damaged”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Arrived broken. Easily replaced with helpful customer service but have a feeling the product is very flimsy and won’t last.”

Oliver Bonas 1 star review on 12th November 2021

Helpful Report

Posted 3 years ago

We are so sorry to hear this. We're glad our customer service team were able to sort this out for you. If you have any further issues, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Awful contraption. Impossible to pull apart to put the batteries in, broke instantly and will be going back. My daughters were really disappointed.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Coat was lovely but was wrongly sized . The ordered size 12 was huge obviously a size 16-18 .”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Unfortunately was broken in several places on arrival. Not reordered as thought poor quality for the price.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Ordered a month ago and only received the shades and no lamps. Customer service very slow to respond and resolve the matter. Wont be purchasing online from this store again.”

Helpful Report

Posted 3 years ago

We are so sorry to see this. We will feed this back to our fulfilment team as this isn't on. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Terrible customer services.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this sorted for you. Thank you. Team OB

Posted 3 years ago

“Hermes didn't ever deliver it. Very disappointed as now out of stock.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I have still not received this order”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,662 reviews