Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,662 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Received package without necklace. Had to ph e for a refund. Also got email asking me to check inside the package which I felt didn’t merit a response.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this item was missing from your order. If you haven't already had a replacement sent please do get in touch with our customer service team and they'll be more than happy to help. Thank you, Team OB

Posted 3 years ago

“I am reviewing the gift box that came with used tissue paper.”

Helpful Report

Posted 3 years ago

Really sorry to hear the the tissue paper came like that. If we can get this fed back to our design team, please do email us at askus@oliverbonas.com if we can help with anything. Thank you, Team OB

Posted 3 years ago

“No t same product, no smell no working”

Helpful Report

(Parsons Green) - Posted 3 years ago

Thanks, for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or refund, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“This arrived damaged. I have set two emails via the contact us page, had two automated responses but not heard back.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 3 years ago

“I was so happy with this gift however…. , fab looking sweatshirt, very boxy so re-ordered smaller size but bobbled appears before I washed it, very disappointing”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I am awaiting a size 6 jumpsuit. No sign of it. My size 12 is lovely.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Zip puller fell off after first use!”

Helpful Report

Posted 3 years ago

Hi there. thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I didn't want to give my email for the receipt. The cashier then made me feel bad about that and told me I'd get a £5 voucher if I did and that I should give her my email. Well, no £5 voucher has appeared so I feel tricked and uncomfortable that you now have my details.”

Helpful Report

(Cribbs Causeway) - Posted 3 years ago

Hi there, thanks for getting in touch and letting us know. We would like to get this investigated, if you can please get in touch with us at askus@oliverbonas.com

Posted 3 years ago

“If I had actually received the item after it being posted then lost and then out of stock then I would have provided a better review score.”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Band separated from the plastic decoration on first wear”

Helpful Report

Posted 3 years ago

“I never received my order. Haven’t had time to chase it up.”

Helpful Report

Posted 3 years ago

“Sadly this chain broke after one week. Real shame as lovely otherwise. Will be seeking refund”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“My favourite anklet! Purchased two as I really liked it but unfortunately broke twice :(”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I bought this product in the store at Oxford and when I got home and opened the box it was the wrong colour due to wrong label on the box! I reordered on line but weeks later I’m still waiting for my refund! Very disappointing especially when it was OBs error!!”

Helpful Report

Posted 3 years ago

Hi Karen, thanks for letting us know. Please get us in touch with us at askus@oliverbonas.com so we are able to look into this further for you. Thank you, Team OB

Posted 3 years ago

“Oliver bonas just charged me £2.50 for wrapping a leather credit card holder - 80mm x 50mm with cheap paper. Only checked when I got back home and noticed an email receipt on my phone.”

Helpful Report

Posted 3 years ago

Hi there, we're so sorry to hear this. Can you please get in touch with our customer service team at askus@oliverbonas.com and include a copy of your receipt so we can look into this for you. Thanks, Team OB

Posted 3 years ago

“I bought this dress for a friends birthday, who lives in Australia, ordered in plenty of time. Unfortunately, it never arrived, as somehow it was lost in transit.”

Helpful Report

Posted 3 years ago

Hi there, we're so sorry to hear that your order hasn't been received yet. If you could please get in touch with our customer service team at askus@oliverbonas.com and they will be able to look into this for you. Thanks

Posted 3 years ago

“Never bought anything from you but you keep sending me email receipts! Need to sort out your systems, or stop being so sloppy in your St Albans shop.”

Helpful Report

(St. Albans) - Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this sorted for you. Thank you. Team OB

Posted 3 years ago

“Purchased earrings and face masks from kings Ross OB and when I arrived home (Leeds) earrings were not in the wrapping paper (sealed with sellotape so couldn’t have slipped out) - not impressed 👎🏻”

Helpful Report

(Kings Cross) - Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Unfortunately the jewellery box was very poor quality - glue visible on the joins and scratches on the gold clasp. Bought as a gift but wasn’t able to give it as it just looked so much cheaper than it was.”

Helpful Report

Posted 3 years ago

We're so sorry to hear this Nancy. Please get in touch with us at askus@oliverbonas.com, and we can get this looked into. Thank you, Team OB

Posted 3 years ago

“Poor quality. It broke minutes after first wear.”

Helpful Report

Posted 3 years ago

Hiya Reme, really sorry to hear this. Please get in touch with us at askus@oliverbonas.com, and we can get this looked into. Thank you, Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,662 reviews