Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,496 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,496 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 8th September 2025

5947

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was so excited to receive my order, but soooooo disappointed when I opened it. To my horror the lovely 3 hats Ordered were SQUASHED on one on top of each other and totally out of shape!!!!!!!!! I was disgusted to see that the box was packed so carelessly. I plan to return the items and reorder. This is the first time I have received an order from Oliver Bonas in this condition.”

Helpful Report

Posted 5 years ago

This is so upsetting to hear and we are so sorry that you received your lovely hats in this condition, it really shouldn't have happened. Please do email us some photo's and we can sort the exchange straight away for you - askus@oliverbonas.com Thanks so much, Team OB

Posted 4 years ago

“Ordered online as a gift. It was poorly packed and arrived broken. Very disappointed.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Charlotte. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“I ordered on Tuesday 25 next day delivery paid for should have been delivered by Hermes on Thursday 27 August. It is now 2 September Hermes have failed to deliver my order. Disgusting service second time an order supposed to be delivered by Hermes that has gone missing.”

Helpful Report

Posted 5 years ago

We're so sorry again for all of this Julie. We've since been in touch by email as well but if there's anything else we can do please let us know. Thank you, Team OB

Posted 5 years ago

“I had never used the site before. My first order was disappointing as I ordered a size 5 and you sent a size 7. It is a very time consuming having to return items. So overall I am not impressed. Plus I have to wait for a credit from you which to date has not come through”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Denise. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 5 years ago

“Fabric quality was not as expected”

Helpful Report

Posted 5 years ago

Thanks Ann for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“I havent yet received the order....”

Helpful Report

Posted 5 years ago

Hi there Natalie, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 5 years ago

“Received an email to review the purchase that I still haven’t received - over a week after it was supposed to arrive 🤷🏻‍♀️”

Helpful Report

Posted 5 years ago

Hi there Abi, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 5 years ago

“Bracelet was OK the annoyance was that I paid £5 for a gift box expecting a neat box appropriate to the gift, but it was much too big and had to be discarded”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Gina. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this sorted. Thank you. Team OB

Posted 5 years ago

“I absolutely love Oliver Bonas, but when I received my dress absolutely stinking of perfume and body odour I was really disappointed. It was very clear someone had worn it, then just sent it back. Please check these things before sending them out to customers because it’s not good to receive it in that condition!!!”

Helpful Report

Posted 5 years ago

“Very disappointing sizing, the slip under the dress barely made it over my shoulders. I’m a size 14 but could not get the slip on, the outer dress did fit apart from the arms which unless you have super skinny arms cut of your blood supply. Not made for a woman with boobs or normal arms!”

Helpful Report

Posted 5 years ago

Thanks Nuala for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“Dress was lovely, as was print. Ordered a 6 (Im usually an 8 zara/topshop/similar) but was more like a large 10-11. Huge. OB tends to come up a size bigger but this was two sizes so sadly returned it.”

Helpful Report

Posted 5 years ago

Hi there Susie, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“I was very excited to place an order for the perfect earrings to match my outfit for my daughters communion taking place this Saturday. Initially, I was very impressed with the packaging and when I opened the pink envelope I was so disappointed to see that one of the earrings was completely detached from the stud. It doesn't look like it was damaged in transit but more so a piece was missing and it was never attached. It is too late to replace for the communion on Saturday, my husband is going to see if he can do something to fix etc. as they are the perfect match for the dress etc. Not looking for anything here just to flag that it is definitely not something that happened in transit but that the product was not checked as it looks like a piece was missing to attach the earring to the stud.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Frances. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 5 years ago

“I ordered this set of 2 rings but only 1 was delivered, that has happened 2 times now Am waiting for the 3rd delivery, lets hope they get it right this time”

Helpful Report

Posted 5 years ago

So sorry about this Mike. We are getting this looked into with our web team as this isn't on. Thank you, Team OB

Posted 5 years ago

“The packaging was lovely, however the earrings have arrived with a gemstone missing from them as well as the clip from the back of one of the earrings as well really disappointed as my wife loves them but need to send back”

Helpful Report

Posted 5 years ago

We are so sorry to see this Matthew. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 5 years ago

“Never received no comment r reason given”

Helpful Report

Posted 5 years ago

Hi there Carole, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 5 years ago

“Sales team not friendly. Tried to ask about one of the notices while paying @the till and was promptly ignored. Paid and as I was leaving said thanks to the team member @the door and again was ignored. Disappointed with the attitude of the team @Richmond.”

Helpful Report

(Richmond) - Posted 5 years ago

We're so sorry about your experience in our Richmond store. We will pass this onto our area manager so this can be looked into. Thank you, Team OB

Posted 5 years ago

“Earrings delivered damaged. One of the fronts had fallen off and the stems of a few of the earrings were bent. So sent back. Waiting for a refund now.”

Helpful Report

Posted 5 years ago

Hi there Lucy, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“Very poor quality. See below”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Emma. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“Never received my order. I sent you an email about this problem, but never received a response. Terrible/ No customer service.”

Helpful Report

Posted 5 years ago

Hi there Marilyn, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. We've had a look and can't seem to see an email from you? Thank you. Team OB

Posted 5 years ago

“Sadly it arrived with a tube broken so we have not been able to use it and having to send it back. Such a shame as it looks beautiful and we were looking forward to using it.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Sarah. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

Oliver Bonas is rated 4.8 based on 204,496 reviews