Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,495 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,495 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 8th September 2025

5947

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered over a week ago still no dress!!!!!”

Helpful Report

Posted 4 years ago

Hi there Margaret, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Mirror arrived broken and no replacement was available to be sent to my home address, despite being available in stores. Customer service dealt with it quickly and offered a refund, but I'm still without the mirror.”

Helpful Report

Posted 4 years ago

Thanks Camilla for leaving us feedback, we're so sorry it arrived broken and we weren't able to replace. We do tend to have different stock to stores. Normally we can transfer items but at the moment due to what's happened this year, this isn't impossible due to staff shortages. Let us know if we can be anymore help in the meantime. Thank you, Team OB

Posted 4 years ago

“It arrived screwed up - doesn’t bode well for what is going to happen when you sit down in it. Then when I tried it on, I saw that the lining was longer than the outside layer of the dress. I returned it. Another dress I purchased just a couple of months ago has gone completely bobbly - it’s dustbin worthy, not charity shop worthy. Overall, overly priced and poor quality garments.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Eleanor. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Damaged item which was then replaced with another damaged item. It’s unbelievable that this could happen twice especially after being promised that the replacement would be checked to make sure it was in perfect condition. I have only ever ordered three times from this company and two of those orders were faulty/damaged. I will not be ordering from Oliver Bonas again.”

Helpful Report

Posted 4 years ago

Hi Sandy, we're so sorry to hear this about your recent experience with us. This is not at all the standard we expect from Oliver Bonas at all so we can only apologise. If you would like to discuss this more please get in touch with our customer service team on 02089740110 or drop them an email at askus@oliverbonas.com. Team OB

Posted 4 years ago

“Only 1 star as it arrived smashed despite being protectively wrapped ! Shame. Had to send it back and awaiting confirmation of new one ? That said it is beautiful. Colours are lovely. Looking forward to getting another.”

Helpful Report

Posted 4 years ago

We are so sorry to hear that your order arrived broken, please feel free to email us on askus@oliverbonas.com so that we can sort the replacement for you. Team OB

Posted 4 years ago

“Really awful quality, yellowing and flimsy. So disappointed, bought them as a gift and too embarrassed to give them. Second bad experience I’ve had now. Will not be back unfortunately.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Natassia. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Hi ,the dress wasn't levelled in the hemline ,arrived in a cut up packaging No Thank you 😊”

Helpful Report

Posted 4 years ago

Hi, we are so sorry to hear your dress arrived faulty, we understand this must have been disappointing for you. Can you pop us an email at askus@oliverbonas.com and we can get this sorted for you? Team OB

Posted 4 years ago

“I am asked to review an item of an order that still hasn’t arrived!!”

Helpful Report

Posted 4 years ago

Hi Catherine, we are so sorry to hear your order has not arrived. Can you please pop us a call on 02080592414 or email us at askus@oliverbonas.com and we can sort this out for you right away. Team OB

Posted 4 years ago

“Not yet received my order despite having an email from Oliver Bonas on 7/9/20 stating it was on it’s way!!! It’s now 14/9/20”

Helpful Report

Posted 4 years ago

Hello oh goodness please drop us an email and we can look into this further with you. askus@oliverbonas.com Team OB

Posted 4 years ago

“I ordered a gorgeous green dress,and had confirmation of order and that it was on it's way....then suddenly got a full refund through PayPal with no correspondence whatsoever from Oliver Bonas. So i just had to guess that they'd mucked up my order. Needless to say,I'm very disappointed,this was my first(and now,probably last) order with the company.”

Helpful Report

Posted 4 years ago

Hi, thanks for your feedback which we do appreciate and this will be passed onto our dispatch team. We are sorry on this occasion we weren't able to fulfil your order. Team OB

Posted 4 years ago

“frame is damaged and now I need to return it which I haven't had time to do yet”

Helpful Report

Posted 4 years ago

We are sorry to hear this, please send us a photo of the damaged frame along with your order number to askus@oliverbonas.com Team OB

Posted 4 years ago

“I still haven't received it yet! please can you update on status as per my email? appreciated. Jessica Heaney”

Helpful Report

Posted 4 years ago

Hi, please drop us an email with your order number to askus@oliverbonas.com and we will look into your enquiry. Team OB

Posted 4 years ago

“Loved the earrings however the first time they were worn the bottom faux pearl fell off and all the faux pearls and gold beads were lost, slightly gutted!”

Helpful Report

Posted 4 years ago

Hi, oh goodness, please send us further details to askus@oliverbonas.com. We can look into seeing if we are able to replace them. Team OB

Posted 4 years ago

“I tried to get these shipped to Dubai, but although they say delivered, they have not arrived! I think maybe the Worldwide shipping hasn’t been fully refined, which is disappointing!”

Helpful Report

Posted 4 years ago

Hi, please drop us an email along with your order number to askus@oliverbonas.com and we can look into this further for you. Team OB

Posted 4 years ago

“I ordered a bee necklace and the bee was missing when it arrived.”

Helpful Report

Posted 4 years ago

Hi, oh goodness we are sorry about this. Can you please email askus@oliverbonas.com along with your order number and we will look into sending a replacement necklace. Team OB

Posted 4 years ago

“The colors are completely different, I didn’t like.”

Helpful Report

Posted 4 years ago

We are really sorry to hear that you didn't like the colours, if you feel there was a real difference it would be really good to see a photo so we can check our website photos. You can email us on askus@oliverbonas.com Thanks so much, Team OB

Posted 4 years ago

“No gift box. A few days after the order was placed I was refunded the cost of the gift box. Not aware at time of order it was out of stock. ! Annoying as the whole purchase was a birthday gift.”

Helpful Report

Posted 4 years ago

We are so sorry that this happened, if it is not too late we can see if we can organise alternative gift wrap for you, please email us at askus@oliverbonas.com Team OB

Posted 4 years ago

“well I would write a review, but it has been lost in the post! so I have never received it, fair enough you have refunded me, but salt in wounds!!”

Helpful Report

Posted 5 years ago

We are so sorry that you did not receive a good delivery service from our couriers. Team OB

Posted 4 years ago

“I haven’t received this”

Helpful Report

Posted 5 years ago

We are so sorry to hear this, please email us with your order number to askus@oliverbonas.com so that we can look into this for you. Team OB

Posted 4 years ago

“I Was so Disappointed when the tray arrived with no bowls 😪😪😪”

Helpful Report

Posted 5 years ago

We are so sorry to hear this, this really shouldn't have happened. Please get in touch with us so we can sort this - askus@oliverbonas.com Thanks so much, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 204,495 reviews