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Oliver Bonas Reviews

4.8 Rating 204,646 Reviews
97 %
of reviewers recommend Oliver Bonas
Company Reviews Product Reviews
289,094
 Metrics Info
4.8
Based on 204,646 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Oliver Bonas Review Love their quirky products
Read Oliver Bonas Reviews

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

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Sarah L
Verified Buyer
“I ordered it 8 days ago and it’s still not arrived yet. Held up with Hermes. But don’t know why ; ( So can’t review.”
Helpful Report
Posted 5 years ago
Hi there Sarah, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB
Posted 5 years ago
Anonymous
Verified Reviewer
“Appalling customer service (or lack there of) Placed an order, was charged, have yet to receive a confirmation email. Have called and emailed only to receive automated messages. Hopefully my items turn up...?”
Helpful Report
Posted 5 years ago
Hi there, thanks for getting in touch, this is very strange you haven't received anything from us sorry about this. We've looked into it and can see the email address is incorrect. We can see our customer service team have already sorted this. Thank you, Team OB
Posted 5 years ago
Nikki A
Verified Buyer
“unfortunately these arrived broken and damaged so i would not recommend ordering online! One was completely broken and all of them were discoloured with white spots presumably due to the weather! I am in process of trying to get my money back!”
Helpful Report
Posted 5 years ago
We are so sorry to hear this Nikki. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB
Posted 5 years ago
Eeva S
Verified Buyer
“Quick delivery”
Helpful Report
Posted 5 years ago
We are so sorry to hear this Eeva. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Team OB
Posted 5 years ago
Shraddha D
Verified Buyer
“Hi, This plant pot arrived broken. I emailed about to ask if someone could get to me regarding a refund or exchange. I don’t wish to review it or leave bad feedback but replying to the review request as I haven’t heard back from anyone Many thanks Shraddha”
Helpful Report
Posted 5 years ago
Hi there Shraddha, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB
Posted 5 years ago
Hazel S
Verified Buyer
“Unfortunately I cannot review this item as I was sent a wrong set that was cream and gold and not to my taste. Most disappointed when I opened the package.”
Helpful Report
Posted 5 years ago
We are so sorry to hear this Hazel. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB
Posted 5 years ago
Claire C
Verified Buyer
“N/A N/A N/A N/A”
Helpful Report
Posted 5 years ago
Magdalena B
Verified Buyer
“Fast delivery.”
Helpful Report
Posted 5 years ago
We are so sorry to see this Magdalena! If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB
Posted 5 years ago
Rebekah D
Verified Buyer
“This didn’t even open!! Sending back”
Helpful Report
Posted 5 years ago
We are so sorry to hear this Rebekah. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 5 years ago
Fiona G
Verified Buyer
“Ordered and paid for, received a notification that the item was with Hermes, then told it’s been sent back. OB need to take responsibility for their chosen courier and it’s a poor service. Still waiting on my refund.”
Helpful Report
Posted 5 years ago
We are so sorry to hear this Fiona. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into with Hermes. Thank you. Team OB
Posted 5 years ago
Jenny P
Verified Buyer
“I love Oliver Bonas & have had some smashing bits! 😊”
Helpful Report
Posted 5 years ago
Emma F
Verified Buyer
“I’m still waiting for the necklace to arrive and have e mailed you to say it hasn’t arrived but had no response.”
Helpful Report
Posted 5 years ago
Hi there Emma, thanks for getting in touch and for letting us know. We are so sorry to hear this still hasn't arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB
Posted 5 years ago
Karen B
Verified Buyer
“Did not receive item can you investigate please? I emailed already and no response”
Helpful Report
Posted 5 years ago
Hi there Karen, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Strange we haven't replied but we'll get this looked into. Team OB
Posted 5 years ago
Joanna O
Verified Buyer
“Elastic sags straight away. Material very thin. Fit not good. Disappointing.”
Helpful Report
Posted 5 years ago
We are so sorry to hear this Joanna. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 5 years ago
Rhona C
Verified Buyer
“The masks are unwearable unfortunately. They are far too big. Even when I tie the sides to make the elastic shorter there are gaps at the nose, sides and chin. Shame as the material is beautiful.”
Helpful Report
Posted 5 years ago
We are so sorry to hear this Rhona. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 5 years ago
Laura F
Verified Buyer
“Sadly a very disappointing product. I paid for next day delivery which did not happen and then the masks arrived and are so unbelievably large they didn’t fit myself or my husband. The material section of the mask itself is so large that regardless of what you do with the other elastic straps it will be hanging of everyone.”
Helpful Report
Posted 5 years ago
We are so sorry to hear this Laura. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 5 years ago
Alison J
Verified Buyer
“Still not received”
Helpful Report
Posted 5 years ago
Hi there Alison, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB
Posted 5 years ago
Susan B
Verified Buyer
“i have waited for an order for over six weeks now. after being in touch you said it had been lost in post so they would resend. than later an email saying they could not replace one of the items as you had sold out so i accepted a refund which i still have not received. later i received one of my items. but still have not received the other two. i have sent emails and have had no reply. still trying to sort this. i am very dissapointed. so far susan batchelor”
Helpful Report
Posted 5 years ago
We're so sorry from the get go with this Susan. Please bear with our customer service and they will get this sorted as soon as possible. Thank you, Team OB
Posted 5 years ago
Hazel H
Verified Buyer
“The gift box is huge! In store you can get gift wrap, such a shame you don’t over this online. The box was far too larger for the gift so didn’t use it. Am now left with a gift box and no need for it. Otherwise good site.”
Helpful Report
Posted 5 years ago
We are so sorry to hear Hazel the gift was a bit too big. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 5 years ago
Louise W
Verified Buyer
“Poor quality. Ear strings were all different lengths so 2 of the masks just fell off my face. Returned as not for for purpose”
Helpful Report
Posted 5 years ago
We are so sorry to hear this Louise. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 5 years ago
Oliver Bonas is rated 4.8 based on 204,646 reviews
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