Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,556 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 8th September 2025

5947

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sadly it arrived with a tube broken so we have not been able to use it and having to send it back. Such a shame as it looks beautiful and we were looking forward to using it.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Sarah. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“Unable to comment. Unfortunately package arrived late and with an item missing. Customer services came back to me and kindly offered to send out the missing item by Royal mail but unfortunately it has not yet arrived. Sadly was a gift and I had to purchase something different as the delivery was not there in time.”

Helpful Report

Posted 5 years ago

Hiya Nicky, we're so sorry for the whole experience you've had with us. Glad our customer service team were able to replace and send but such a shame it still didn't get to you in time. Please let them know if they can follow this up. Thank you, Team OB

Posted 5 years ago

“Hi, I havent received my purchase yet and the last update was on Monday 10th. What happened, when will I receive yet? I ordered it thinking of a birthday that will happen next week!”

Helpful Report

Posted 5 years ago

Hi there Andrew, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 5 years ago

“Arrived broken with glass missing”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Brigid. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“Unable to get refund”

Helpful Report

(Perth) - Posted 5 years ago

Hiya, we are sorry to hear you are having trouble getting a refund. Can you pop an email over to askus@oliverbonas.com with the details of the refund and we can sort this out for you? Team OB

Posted 5 years ago

“Order this mirror on the website and my payment was taken but then had an email the next day saying my order was cancelled as this isn’t in stock. Very disappointed”

Helpful Report

Posted 5 years ago

Hi Hayley, we are really sorry to hear this, we will be sure to pass your feedback over to our web team. Team OB

Posted 5 years ago

“I work for Saturday delivery but it never arrived !! The dress turned up the following Wednesday. Not impressed”

Helpful Report

Posted 5 years ago

Hi Tracey, we are so sorry your order was delayed, can you pop us an email over at askus@oliverbonas.com and we can look into this for you. Team OB

Posted 5 years ago

“The item I ordered is broken... so disappointed. It appeared like someones previous return also. Will be returning!”

Helpful Report

Posted 5 years ago

“Item damaged , poor quality and disappointing experience.”

Helpful Report

Posted 5 years ago

“My order never made it to my friend for her birthday. Very disappointed at the service I have received.”

Helpful Report

Posted 5 years ago

Hi Emma, we are so sorry you have not received your order. Can you pop us a call on 020 8059 2414 or email us at askus@oliverbonas.com and we can get this all sorted. Team OB

Posted 5 years ago

“There’s no fragrance at all coming from the two diffusers I bought which is upsetting as I had bought one from the brand before and it was excellent.”

Helpful Report

Posted 5 years ago

“Poor service in store when I returned 2 items in store. Took back and they just gave a credit note rather than put money back on card.”

Helpful Report

Posted 5 years ago

Hi Diane, we are sorry to hear this, can you get in touch with us at askus@oliverbonas.com and we can look into this for you. Team OB

Posted 5 years ago

“Would love to review this beautiful skirt but i was sadly sent a yellow scarf instead and now you've sold out of my size. Bit crazy you asked me to review it tbh”

Helpful Report

Posted 5 years ago

Hi Hellen, we are so sorry you received the wrong item, can you get in touch with us at askus@oliverbonas.com or pop us a call on 020 8059 2414 and we can help you with this. Team OB

Posted 5 years ago

“Still waiting for my order and no update ☹️”

Helpful Report

Posted 5 years ago

Hi Helen, we are so sorry to hear you have not received your order. Can you pop us an email at askus@oliverbonas.com or call us on 020 8059 2414 and we can get it all sorted for you. Team OB

Posted 5 years ago

“Was upset to find the jewellery box was damaged on arrival. The packaging was not secure enough to ensure the box never got damaged. Will be sent back for a refund.”

Helpful Report

Posted 5 years ago

Hi Emma, we are so sorry to hear your jewellery box arrived damaged. If you would prefer a replacement you can send a photo of the damage over to askus@oliverbonas.com and we can get it sorted for you right away. Team OB

Posted 5 years ago

“Would love to review these but they still haven't arrived.”

Helpful Report

Posted 5 years ago

Hi there Helena, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 5 years ago

“Disappointingly this product arrived broken and scratched. I used wood glue to put it back together and trying not to look at the scratches. :(”

Helpful Report

Posted 5 years ago

We are so sorry to see this Hannah. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“A lovely hat! But it was packed in a small box and its brim was shaped in square! I had to return..”

Helpful Report

Posted 5 years ago

Hi there Takako, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“I bought €18 earrings in the Dublin store today. By the time I got them home they had broken. Very disappointing and I wont be back in Dublin to return them.”

Helpful Report

(Dublin) - Posted 5 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“I have not yet received this item and haven't been given any information from Oliver Bonas as to why. It is over a week late with no attempt to explain. Hermes the parcel company has informed me that Oliver Bonas is responsible. This is not the quality of service I'd expect from a company that sells luxury items.”

Helpful Report

Posted 5 years ago

Hi there Caitlin, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 5 years ago

Oliver Bonas is rated 4.8 based on 204,556 reviews