Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,399 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,399 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 6th September 2025

5949

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have yet to be informed that my item is ready to be collected. I ordered this item online over a week ago and I have received no update.”

Helpful Report

Posted 4 years ago

Hi Neema, we are sorry to hear you have not been notified of your click and collect. Can you pop us a call on 020 8059 2414 or email us at askus@oliverbonas.com and our customer service team can look into this for you? Team OB

Posted 4 years ago

“Really disappointed in the bag. When you carry the bag in your hands it all just hangs forward. When you carry it on your back it does the same thing!! The handle is in the wrong place and so are the rucksack straps.”

Helpful Report

Posted 4 years ago

Hi Phillipa, we are so sorry to hear you are unhappy with your bag. We really appreciate your feedback and we will pass it all over to the accessory team. If you pop us an email at askus@oliverbonas.com our customer service team can look into this for you. Team OB

Posted 4 years ago

“I would love to be able to review this product properly, but I still haven’t received it. While I know that’s an issue with my Hermes and not Oliver Bonas, the lack of communication and response from the delivery service reflects very badly on this shop.”

Helpful Report

Posted 4 years ago

Hi there Jennie, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Product still hasn't arrived after 2 weeks - it's only a gift card !!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Wendy. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Hello I still have not received my bag so disappointed as can’t not contact Herems the Currier’s . Will have to go into St Albans shop to see if they can help me .”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Louise. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“I have still not received this item. Please can you look into it. Many thanks”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Looked cheap and nasty”

Helpful Report

Posted 4 years ago

Thank you for the feedback Michaela. We'll get this fed back to our designers as that's not something we really want to hear. If we can be anymore help, please do email us at askus@oliverbonas.com. Thanks, Team OB

Posted 4 years ago

“Never arrived , barely any communication apart from to blame Hermes who have said they haven’t received it from you”

Helpful Report

Posted 4 years ago

Hi there Annabel, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Rubbish, they have left the security tag on the bag so I can't use it and I can't remove it. I have emailed and had no reply. Useless.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Claire. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will get this sorted. Thanks, Team OB

Posted 4 years ago

“1. I did not order the table you delivered and it was time wasted getting it picked up and out of my flat. Not a pleasant experience.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Natalie. Not too sure how this has even happened please get in touch with us at askus@oliverbonas.com and we'll get this looked into further. Thank you. Team OB

Posted 4 years ago

“Never received my earrings despite Hergest saying they'd delivered them. Nothing from customer service as yet. Very disappointed with overall experience.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Anna. Please bear with our customer service team we are all being stretched incredibly thin at the moment. We will get this looked into. Thank you. Team OB

Posted 4 years ago

“Would love to review this but I have not yet received the product !!!!! Despite e-mails to customer services asking for an update as to where the item is I have not had any response”

Helpful Report

Posted 4 years ago

Hi there Anne, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team we are all being stretched incredibly thin at the moment. Thank you, Team OB

Posted 4 years ago

“my order was deleted, but I check the item‘s stocktake, it is not out of stock. That is really confused”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Tiantian. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. We're very confused by this as well. Thank you. Team OB

Posted 4 years ago

“It arrived without the power cable, very frustrating”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Mel. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Way too big and flimsy whether you adjust it or not. Cheap material.. basically not impressed”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Sonia, we will pass your feedback on. Team OB

Posted 4 years ago

“Ordered as a gift for my neice after smashing her Ucat test. Took over 10 days to arrive so way too late now to catch tge euphoric moment. . Constant emails ftom Hermes saying it woukd be delivered on a certain day/time then another tge next dsy saying it was delayed. Complained to Oliver Bonas customer service but no response”

Helpful Report

Posted 4 years ago

Hiya Felicity, thanks for getting in touch and we're so sorry to hear the trouble you've had with Hermes. Please bear with our customer service and we'll get this looked into ASAP. Thank you, Team OB

Posted 4 years ago

Hi Felicity, thanks for getting in touch and we're so sorry for the trouble you've had with Hermes. Please bear with our customer service team and they will get this looked into. Thank you, Team OB

Posted 4 years ago

“Poor quality, product faulty. Will have to drive miles to return due to seeing the issue (pearl back to front) Chucked in a box despite an £85 product.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Louise. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Still haven’t received this item it has been more than 2weeks”

Helpful Report

Posted 4 years ago

Hi there Olive, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Message OB twice over a necklace that was broken but they didn’t get back to me. Don’t like to put business down in this mad time but I am also a person trying to make ends meet for my daughter’s 21.”

Helpful Report

Posted 4 years ago

Hi there Orla, we're so sorry we haven't been in touch. A bit strange as we can't seem to find your email. Please pop a message to askus@oliverbonas.com and we'll get a replacement sorted. Thank you, Team OB

Posted 4 years ago

“The dress never arrived. Very poor customer service.”

Helpful Report

Posted 4 years ago

Hi there Pilar, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 204,399 reviews