Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,548 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,548 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th September 2025

5983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to order and a great selection.”

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Posted 5 months ago

“Fairly straightforward”

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Posted 5 months ago

“Good experience ordering fr9m website”

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Posted 5 months ago

“The store experience as always is really good. The staff always helpful with anything. The only thing most of the products overpriced. Especially the hairstyles, bags and home stuff”

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Posted 5 months ago

“The photo frame came firstly damaged and once i had emailed, they immediately sent out a new one which was great; but it looked discoloured.”

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Posted 5 months ago

“Love the website and your stores, bonus that these are dog friendly!”

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Posted 5 months ago

“I really loved these jeans but being only 5 feet I would have had to have them taken up and the the width altered as they are very wide. Too expensive with the jeans £70z Shame no petite. Sadly returned.”

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Posted 5 months ago

“Disappointed in the quality - overpriced for what you get”

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Posted 6 months ago

Hi there, We're sorry to hear that you're disappointed with the quality of your items, this isn't the usual quality we expect at all and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“Good customer service”

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Posted 6 months ago

“My returned online order toom a while to get my refund back”

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Posted 6 months ago

“Item not fit for purpose.”

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Posted 6 months ago

Hi there, We're sorry to hear that your item isn't fit for purpose. This isn't the usual quality we aim for at all and we completely understand how disappointing this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“Great website Easy to order, quick delivery”

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Posted 6 months ago

“The goods were of poor quality and the store to which they were returned were difficult to deal with.”

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Posted 6 months ago

Hi there, We're sorry to hear that you were disappointed with the quality of your products and that the returns experience was difficult. This isn't the usual service we aim for and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“I bought a candle as a Christmas gift for my daughter-in-law, who had this item on her wish list. It was very close to Christmas, so no time for returns. Unfortunately, the box the candle was in was ver damaged. The external packaging was in tact, so this had clearly been sent out damaged from the warehouse. As stated earlier, there was no time to return, so I just had to explain when I handed the gift to my daughter-in-law. Fortunately, the candle itself was ok. This was very disappointing, as the handler in the warehouse clearly packaged this item when they would have seen the presentation box was damaged. Not a good service when paying premium prices for a candle!!”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that the candle you ordered to gift at Christmas arrived with a damaged box. This isn't the usual quality we aim for at all and we completely understand how disappointing this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“I exchanged my ring in store for a small size. I went in store a week later to collect and it wasn't there. I then told the assistant I was going on holiday so please could extend pick up date. I have now had an email saying it's been sent back to the wharehouse? I am not happy I've paid for this item and it's for my daughters birthday. I would like the ring and some good will voucher for this waste of my time and disappointment. Thank you”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that your replacement order wasn't held for longer and that is has been sent back to our warehouse. This isn't the usual service we aim for and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“Why when you’re browsing does the page continually refresh you back to the top? It’s a bug and it’s so annoying I just give up”

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Posted 6 months ago

“Shame so many of your products are made in china”

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Posted 6 months ago

“I brought a lovely incense holder but when I got home the incense sticks weren’t in there so disappointed I can’t use it just yet, I know they were included as there was one opened but I took a sealed one, I expect someone had taken them out & stuck the box down again.”

Helpful Report

(Waterloo (New)) - Posted 6 months ago

Hi there, We're sorry to hear that you opened your lovely new incense holder and the incense sticks were missing, this isn't the usual quality we aim for at all, and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“Average - item poorer quality than expected”

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Posted 6 months ago

“The boots I ordered had no zip or elasticated panel, therefore they were impossible to pull on over my heel/ ankle. I paid via PayPal and despite picking them up from store (click & collect), I was unable to return them in the same manner. Instead, I had to create an online return and go to the post office. All a bit of a faff really!”

Helpful Report

Posted 7 months ago

Hi there, We're sorry to hear that you were unable to return your click and collect in store, we completely understand how frustrating this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

Oliver Bonas is rated 4.8 based on 205,548 reviews