Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,535 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,535 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th September 2025

5983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Trainers were returned. Trainers in picture had a black tongue but when they arrived the tongue was white.”

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Posted 4 months ago

“Ran small had to return.shame!”

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Posted 4 months ago

“Very good overall.”

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Posted 4 months ago

“Although I found the procedure easy, I was very disappointed that I could not add a personal note. I contacted customer services but was told that it is not an option and if I wanted to do that I would have to use the email option. Not what I wanted”

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Posted 4 months ago

“Very disappointing as I paid for next day delivery and it didn’t arrive. Evri are not a delivery company I would expect such a smart company to use. I was promised a gift card as an apology but haven’t received it.”

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Posted 4 months ago

Hi there, We're sorry to hear your delivery was delayed and you haven't received your gift card. This isn't the usual service we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 4 months ago

“Love the items in the shop but I was declined a NHS discount in the Oliver Bonas Shop in Canterbury despite I showed two ID badges with my photo and name. I was always given a discount in all the shops I go to in London even not having blue light card on me. It is not a massive deal but it would have been courtesy that the Canterbury shop didn’t have. I’ll stick to the London stores”

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(Canterbury) - Posted 4 months ago

“Very good with no issues.”

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Posted 4 months ago

“Easy website and helpful staff.”

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Posted 4 months ago

“Experience of ordering the monkey tray in the shopt was good, however the tray when delivered was damaged. As it was a present I have left the recipient to get a refund as unfortunately the tray is no longer available”

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Posted 4 months ago

“The box wasn’t protected so was crushed at the edges so not helpful”

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Posted 4 months ago

“I’m a huge fan of Oliver Bonas, whether shipping for gifts of a little treat for myself. The website is great with good variety of stock, showcased well.”

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Posted 4 months ago

“Ok. Can’t really comment on thust”

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Posted 4 months ago

“Bought mirror, a little while ago. Because of home improvements, I only put it up last week. If you order online, check your order, thoughly, i made the mistake, of only checking, the actual mirror, wasn't broken. I've been sent out seconds. I paid full price. £98, for faulty goods.”

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Posted 4 months ago

Hi there, We're sorry to hear that your mirror is damaged, this isn't the usual quality we expect at all and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 4 months ago

“The website was easy to navigate.”

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Posted 4 months ago

Hi there, We're sorry to see that your mirror has arrived chipped. This isn't the usual quality we aim to provide at all, and we completely understand how disappointing this may be for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 4 months ago

“I love OB stock, stores and staff, but your returns process is unnecessarily onerous. It took 3 trips to finally be able to return my stuff due to policies which cannot be legal requirements because other stores don’t operate them. Easy returns is part of shopping these days, I will avoid buying from OB until this improves.”

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(Sheffield) - Posted 4 months ago

Hi there, We're sorry to hear about your experience trying to make your return. This isn't the usual service we aim to provide at all, and we completely understand how disappointing this may be for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 4 months ago

“Loved the photos on website BUT so disappointed with the shelving the brass shelves are hollow underneath and doesn't have the same lovely sheen as displayed in the online photos. Unfortunately I'm unable to return as builder has already put shelving up on wall.”

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Posted 4 months ago

“I have realised that it is pointless looking at or ordering your shoes and sandals as your size 8 is not a true size 8 (42) but only size 41. That size to me ( and to staff in ‘proper’ shoe shops) is really just 7 1/2 and too short. Guess what, they then don’t make it in 42, so tough luck if you really like it. In hope that I come across a generous size I have ordered and tried various styles of your sandals but none have ever fit. Size 8 is a dreadful size to be due to this confusion of size 41 /42. Thank goodness for shops like M&S, Next, L K Bennett, Clarks and brands Fit Flop and most German shoes etc where size 8 is a 42 or we poor ladies with feet that size would be having to buy trainers all the time. Make a size 42, you may get a pleasant surprise at how quickly they are sold as there are lots of us out here looking for nice shoes.”

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Posted 5 months ago

“The pearls were rolling about in bag. I’m sure I could return, but will try some glue first”

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Posted 5 months ago

Hi there, We're sorry to see that the pearls have come off your headband. This isn't the usual quality we expect at all and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Lovely bag.. but zip broke two weeks after purchase.. already sold out so no chance of replacement so refund given”

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Posted 5 months ago

“Unfortunately sent me a dress and not my denim skirt which I now can not get in the correct size! Receipt in parcel also suggested it was the skirt I ordered. Your shop in Morpeth was thankfully very helpful trying to get it sorted and the dress returned.”

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Posted 5 months ago

Oliver Bonas is rated 4.8 based on 205,535 reviews