Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,838 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,838 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“6 days late”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear there was a delay with your order, due to the current situation our couriers are doing their best to get parcels out to our customers as fast as they can. Thank you, Team OB.

Posted 4 years ago

“Ring looked lovely, but bent completely out of shape after just a few minutes wear”

Helpful Report

Posted 4 years ago

Hi Grace, thank you for your feedback and so sorry this has happened. We've passed this onto our Jewellery Team to have a look into. Best Team OB.

Posted 4 years ago

“still waiting to receive my purchase!”

Helpful Report

Posted 4 years ago

Hi Colette, so sorry to hear you haven't received your order. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com to have a look into your order. Thank you, Team OB.

Posted 4 years ago

“Turned broken. Poor packaging for something so fragile. Still waiting for a refund”

Helpful Report

Posted 4 years ago

Hi Belinda, thank you for your feedback, we'll pass this on to our fulfilment team to have a look into. Please can you call us on 020 8059 2414 or email askus@oliverbonas.com to have a look into your refund. Thank you, Team OB.

Posted 4 years ago

“I just want to get my receipt”

Helpful Report

(Richmond) - Posted 4 years ago

Please get in touch with us askus@oliverbonas.com, and see if we can forward this to you. Thanks, Team OB

Posted 4 years ago

“I am very disappointed with Oliver Bonas customer care team. I ordered Espresso cups in a 6 pack and when they arrived 2 were broken. I have tried to make contact with Oliver Bonas by email to ask for a replacement and no one has got back to me. Just a standard reply email saying that they are too busy to respond. But now I receive a request to rate them, so obviously not too busy for that! If this is read by the customer care team please respond to me as this is a Christmas present and needs urgent replacement.”

Helpful Report

Posted 4 years ago

Hiya Candida, really sorry for your experience with us. The review email that's sent is automated, Please do bear with our customer service team as they are all being stretched incredibly thin at the moment. Due to reduced staff and the ongoings troubles this year, they are doing their best to keep up with demand. They'll be in touch as soon as they can. Thanks, Team OB

Posted 4 years ago

“Typical email asking me to review their product, only problem is that it hasn't been received yet despite ordering it nearly two weeks ago meaning it's missed the persons birthday. Well Oliver Bonus, what awful service you provide!”

Helpful Report

Posted 4 years ago

Hi there, please do bear with us as we are all being stretched incredibly thin at the moment. Our teams are doing their best to keep up on reduced staff and ongoing troubles this year. Please email them at askus@oliverbonas.com, and they'll get this looked into. The review email sent is automated. Thanks, Team OB

Posted 4 years ago

“I ordered one set of earrings and received a completely different pair of earrings”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Caroline. Please do get in touch with us at askus@oliverbonas.com, and they'll get this sorted. Thank you, Team OB

Posted 4 years ago

“I received an email on December 11th about reviewing the Large Green & Gold Metal Etched Watering Can I ordered on December 3rd. It still has not been delivered and I have heard nothing else since. I am very concerned about when it will be delivered. Please check into this and let me know when I can expect delivery.”

Helpful Report

Posted 4 years ago

Hi there Nancy, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“This has not arrived and I have contacted you twice to advise of this and that the items have been irreparably damaged by your couriers Hermes. I have not heard back from yourselves and today asked for a full refund. I look forward to hearing from you to close the matter.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this sorted. Thank you, Team OB

Posted 4 years ago

“Arrived in a box full of broken glass and salt. Emailed to ask for a replacement and not heard back...”

Helpful Report

Posted 4 years ago

Hi there Andrew, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Still havnt received it or had an email back from yourselves yet. Very disappointed”

Helpful Report

Posted 4 years ago

Hi there Victoria, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“I haven’t received these yet?”

Helpful Report

Posted 4 years ago

Hi there Nicola, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I have not yet received my order and my history on my profile says I have no orders...I am worried that something happened with the shipment but I am still waiting to receive the item that I ordered on Dec. 3rd. Can someone please help?”

Helpful Report

Posted 4 years ago

Hi there Gabrielle, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Ordered catastrophe game over two weeks ago, paid for postage and still have not received my purchase. E mailed customer services with no response. Ordered same game from amazon, paid less and received game within 5 days. Still waiting for my refund and/or contact from Oliver Bonas. Not recommended,”

Helpful Report

Posted 4 years ago

Hi Philip, thanks for the feedback and for letting us know. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. We are a very small team with one warehouse. We are not Amazon. Thanks, Team OB

Posted 4 years ago

“I ordered this product on 6 December but STILL have not received. I contacted customer services and have had no reply yet the money has come out of my account. Disappointing as it's for a friends birthday this week and now I have nothing for them - no great service I'm afraid. Hilarious that I am now getting questionnaires for reviews and questions about who delivered - when no one did !”

Helpful Report

Posted 4 years ago

Hi there Emma, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Received my purchase yesterday in an enormous amount of packaging and really poor quality items I wouldn't be pruchasing from this company again”

Helpful Report

Posted 4 years ago

Thanks for the feedback John. We'll get this feedback sent over to our fulfillment team as this isn't on. Thanks, Team OB

Posted 4 years ago

“Failed to deliver all itens.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Jack. As you can imagine, all postal couriers are being stretched incredibly thin at the moment due to what's going on. Please bear with them and our teams. Thanks, Team OB

Posted 4 years ago

“I ordered these earrings with 6 other items but was extremely disappointed to find that they had not been included in the parcel sent to me. I have phoned and emailed Oliver Bonas to report this so they can rectify the matter but to date, I have had no response. They were supposed to be a Xmas gift for my sister. When I called, I was told that I could just be attempting to get another free pair!! I’ve bought a lot of items from Oliver Bonas but won’t be again after this experience!!”

Helpful Report

Posted 4 years ago

Thanks for getting in touch with us. Really sorry about this but we will need to get this investigated, as this doesn't sound like the tone our customer service team would use. Please do follow up with them at askus@oliverbonas.com, and we'll happily get this looked into and replace the missing items. Thank you, Team OB

Posted 4 years ago

“Check your emails you'll know why.”

Helpful Report

Posted 4 years ago

Hi there Sarah, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,838 reviews