Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,852 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,852 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My parcel never arrived”

Helpful Report

Posted 4 years ago

Hi there Alice, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Very disappointed as I didn’t received the tissue paper with the order”

Helpful Report

Posted 4 years ago

Really sorry to hear this wasn't included. This looks like a picking error with our web team, so please do email us at askus@oliverbonas.com, and we'll get replacements sent out. Thank you, Team OB

Posted 4 years ago

Really sorry to hear this wasn't included. This looks like a picking error with our web team, so please do email us at askus@oliverbonas.com, and we'll get replacements sent out. Thank you, Team OB

Posted 4 years ago

Really sorry to hear this wasn't included. This looks like a picking error with our web team, so please do email us at askus@oliverbonas.com, and we'll get replacements sent out. Thank you, Team OB

Posted 4 years ago

“My order hadn’t arrived after 12 days. I rang customer service waiting, for 25mins only to be told it had been lost in transit and the item had now sold out! This was a present for a family member and I had waited in good faith it would arrive in time! Won’t be using this company again.”

Helpful Report

Posted 4 years ago

Hiya Amanda, really sorry it has taken us ages to come back to you. As you can imagine, we are being stretched incredibly thin at the moment due to what's going on and working with reduced staff. Sadly this does happen but we are doing our best to make sure everyone is answered too. Thanks, Team OB

Posted 4 years ago

“I ordered my item 8 working days ago. I still haven’t received a message saying it’s ready for collection (OB say it should arrive within 2-6 days). I emailed 4 working days ago asking for a rough idea when my order will be ready for collection. I’ve not had a reply yet. I tried phoning but the phone lines are down & they say email.”

Helpful Report

Posted 4 years ago

Really sorry for the lack of communication from us. We've sadly had to close our phone lines earlier due to the overwhelming amount of calls we're getting, and our team just isn't in a position where they can keep up demand - sorry about this. They'll be in touch as soon as they can, but please bear with them. Thanks, Team OB

Posted 4 years ago

“Very disappointed as ordered and paid for item only to be told 2 weeks later that out of stock!”

Helpful Report

Posted 4 years ago

Sorry to hear about this Caroline. Due to the volume of orders that are going out, this sadly has happened a few times and our pick team hasn't been able to keep up. Thanks, Team OB

Posted 4 years ago

“I ordered the gloves over a week ago, I am still yet to receive an update on when these will be available to collect in my local store. The only correspondence I have had since is this email asking me to leave a review, obviously I am not happy with the service received therefore 1 star given.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I was very disappointed as when I came to take the item out of its packaging to wrap it for Christmas, I noticed the quality was not as good as I had expected. Parts of the gold casing were chipped, with sharp edges and another part was slightly bent / warped. Too late to send back and get another though.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Simon. Please do get in touch with us at askus@oliverbonas.com, and we can get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Sorry was not happy with my purchase as there was a hole in it when it arrived so had to return it to the store!”

Helpful Report

Posted 4 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team Thank you. Team OB

Posted 4 years ago

“The mirror that was delivered was cracked all across the glass and 5 days’ later after emailing and spending 20 minutes in a phone queue, I’ve still had no reply from customer service about replacing it. Really disappointing.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I haven’t received my item”

Helpful Report

Posted 4 years ago

“I ordered this item as a gift, however it arrived last week smashed. Very disappointed. I have emailed about this issue but haven’t had a reply yet”

Helpful Report

Posted 4 years ago

“Wine rack turned up with wonky bars on 2 of the holders looks awful, I emailed to get a refund or replace item and have had no response to this.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived like this. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Ordered on November 2nd and still hasn’t arrived. Pathetic service”

Helpful Report

Posted 4 years ago

Hi there James, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I still haven’t received my parcel”

Helpful Report

Posted 4 years ago

“I ordered two of these as Christmas gifts, unfortunately both arrived broken. I have emailed customer services twice and received no reply.”

Helpful Report

Posted 4 years ago

“I haven’t received my goods yet !”

Helpful Report

Posted 4 years ago

Hi there Miriam, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I have not received them”

Helpful Report

Posted 4 years ago

Hi there Kate, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Products faulty and broken. Gift box a rip off. Although collected from shop returns policy says cannot be returned there. Will not buy from you again”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to see this has arrived broken. Please get in touch with our customer service team at askus@oliverbonas.com, and they'll get replacements raised. Thanks, Team OB

Posted 4 years ago

“Came in a completely broken box, and all the chocolate was shattered. Really unimpressed!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Zoe. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Ordered ‘green’ item was black Very dissatisfied”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Julie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,852 reviews