Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,866 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 6th May 2025

5823

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots of cute items and good delivery.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over that feedback, we're so happy to hear it. Have a lovely day. Team OB

Posted 3 years ago

“Purchase and delivery ok but mat has broken after less than a month - very disappointing”

Helpful Report

Posted 3 years ago

Thanks, for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or refund, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“No tissue paper included in my order.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear your item arrived with no tissue paper. Please get in touch with us at askus@oliverbonas.com and we can get some sent out to you. Thank you. Team OB

Posted 3 years ago

“Lovely website with accurate photos Fast and efficient service but my query never answered after the automated response”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had trouble getting a response from our Customer Service team. If we can help in any way please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“See below review of dress”

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Posted 3 years ago

“Lovely item. Purchased one for myself and both pieces turned up In One box. Ordered another 20 October pot received week later and stand only turned up on 10 November. Added them To what’s app as easier to keep In touch regarding delivery.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, we really value your suggestions. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“The mirror is fantastic, a really lovely item. But the delivery was appalling. It took ages, they delivered the wrong mirror... which was also broken due to really poor packaging and left glass all over our floor. The customer service in resolving it was good - and I was offered free postage and a discount, but it didn't make up for what a nightmare it was. I wouldn't order from them again unless they change delivery provider.”

Helpful Report

Posted 3 years ago

• We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Nice shop and helpful staff.”

Helpful Report

Posted 3 years ago

Hi, thanks for the lovely feedback. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“Plant pot great and just what I was looking for but overall experience drastically reduced by shocking customer service at Jesmond store.”

Helpful Report

Posted 3 years ago

Hi Jenny, really sorry to hear you had this experience at our Jesmond store- we would like to get this investigated so if you could please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Website a bit clunky! Difficult to access description of goods and kept closing during selection and purchase. Item, an electric diffuser, attractive and good quality but expensive for what it is.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, we really value your suggestions. We will feed this back to our teams to continue the conversation. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“Wonderful designs!”

Helpful Report

Posted 3 years ago

Thank you for leaving this lovely feedback. We will be sure to pass this onto the relevant department. . Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“Nice earrings, shame about the price of a gift box . I bought a pair in my local store and box was £1 and they were also wrapped in tissue. Won’t buy online again”

Helpful Report

Posted 3 years ago

Really sorry to hear you haven't liked our gift box service. If we can get this fed back to our design team, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“The tiniest pendant ever. Far too small. Size not properly indicated. Too small for intended recipient. Sent it back.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The ring has lost its shape. It’s oval now instead of round and I didn’t lift anything heavy with it for it to happen. Disappointed.”

Helpful Report

Posted 3 years ago

“I love Oliver Bonas products - unfortunately this item was a little tarnished and looked like it had been hanging around a shop for a while. I didnt have time to return as it was a present.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived tarnished. Please do email us at askus@oliverbonas.com if we can help you at all. Thank you, Team OB Thank you, Team OB

Posted 3 years ago

“My order came very quickly but came with a lot of packaging and plastics that weren’t needed.”

Helpful Report

Posted 3 years ago

We will feed this back to our fulfilment team. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“All items charged incorrectly disappointed”

Helpful Report

(Bromley) - Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Great delivery and free return service .”

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Posted 3 years ago

Thank you for this lovely feedback, we appreciate it. Team OB

Posted 3 years ago

“I love it but one of the chains has gone black. Could you resend one please?”

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Posted 3 years ago

“Good and Efficient, picked my my order up in store.”

Helpful Report

Posted 3 years ago

Hi there, thanks for taking the time to submit this lovely feedback. We will be sure to pass this on. Thanks, Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 196,866 reviews