Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,885 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 6th May 2025

5823

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jewellery didn’t arrive with the order.”

Helpful Report

Posted 3 years ago

Sorry to hear this Suzanne but can you please email us at askus@oliverbonas.com and our customer service team can look into this for you. This is only for reviews of the product itself. Thank you, Team OB

Posted 3 years ago

Hi Suzanne, sorry to hear this- please email us at askus@oliverbonas.com and we can look into this for you. Thanks Team OB

Posted 3 years ago

“Earrings are not what I expected . They are much too chunky and bigger than I wanted.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this Pat. If we can arrange a return, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Overpriced shoddily made photo frame!”

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Posted 3 years ago

“Bag looks very little like picture and cheaply made, disappointed so returned it”

Helpful Report

Posted 3 years ago

“Quite a few imperfections in the glass, worst one pictured. Few bubbles in the others”

Helpful Report

Posted 3 years ago

Thanks for popping these over Nick. We're so sorry about this but please do get in touch with us at askus@oliverbonas.com, and we'll see if we can get these replaced. Thank you, Team OB

Posted 3 years ago

“The item never arrived. I waited in for the delivery 3 days in a row, each time Hermes said I wasn't in. I contacted Oliver Bonas and they were very helpful but by this time the item was out of stock and they refunded instead of resending. I was very disappointed”

Helpful Report

Posted 3 years ago

We're so sorry to hear this Becky. Really glad to hear our customer service team were helpful even though they weren't able to get a replacement out. If there's anything else we can do, please do let us know. We will feed this back to Hermes because this really isn't on. Thank you, Team OB

Posted 3 years ago

“Shame, Oliver Bonas is known for its high end quality products. I’m afraid the base of this product is very poorly made. Flimsy plastic that breaks very easily when you replace the top. Found a substitute at the same price and much better quality.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this Courtenay. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Bought a ceramic pot - was charged for a bag to put it in, no protective packaging or bubble wrap. Fairly basic experience.”

Helpful Report

(Dublin) - Posted 3 years ago

Thanks for the feedback. All stores that offer a bag do charge for this but we will feed the packaging back to store. Thanks, Team OB

Posted 3 years ago

“Orders plants pots and they arrives broken twice. :(”

Helpful Report

Posted 3 years ago

Hi, we're so sorry to hear that your plant pots have arrived broken. If you could get in touch with us at askus@oliverbonas.com and we can look into this for you. Thanks, Team OB

Posted 3 years ago

“Loved the dress initially - however it shrunk in the wash despite following washing instructions and is now a completely different fit”

Helpful Report

Posted 3 years ago

Hi there, we're so sorry to hear this. If you could get in touch with us at askus@oliverbonas.com and the team will be able to look into this for you. Thanks, Team OB

Posted 3 years ago

“I have never received the bangle”

Helpful Report

Posted 3 years ago

Hi Lyn, thanks for getting in touch. Please do get in touch with us at askus@oliverbonas.com, and they'll be able to look into this for you. Thank you, Team OB

Posted 3 years ago

“It was a lovely necklace which I took on my holidays but the first time I wore it it snapped and I luckily noticed it had fallen into my dress. When I got home my husband had to fix the clasp. Just hoping it does not happen again.”

Helpful Report

Posted 3 years ago

Really sorry to hear this Janet. Glad to hear your husband was able to fix it, but do get in touch with us at askus@oliverbonas.com if they can look into this further. Thank you, Team OB

Posted 3 years ago

“Nice dress but the buttonholes start to open after a few times wearing it!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this Krystalia. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Good shopping”

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Posted 3 years ago

Thanks Karen! Team OB

Posted 3 years ago

“Love shopping at Oliver Bonas. This time, not so good. They sold me a size 4(correct) and a size 6! I should have checked. Armadale Store ( who made the mistake) not helpful. Wimbledon store very helpful, and resolved it.”

Helpful Report

Posted 3 years ago

Hi Kate, we're so sorry to hear you were sold the wrong size shoes but glad to hear you were able to get this sorted in the Wimbledon store. Thanks, Team OB

Posted 3 years ago

“Disappointed as very plastic looking was hoping for more fabric finish. Sent back.”

Helpful Report

Posted 3 years ago

Hi Helen, we're sorry the picnic blanket wasn't quite right ad we will be sure to pass your feedback on. Thanks, team OB

Posted 3 years ago

“Delivery is very slow. Quality of products is good.”

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Posted 3 years ago

Hi Marie, we're sorry to hear that your order took a while to reach you - we will be sure to investigate this with the courier. Thanks, Team OB

Posted 3 years ago

“quite an expensive website, expected high quality garments similar to Boden level quality, however much closer to primark in quality then boden. Cant see anything I bought lasting that long in good condition. Not poor enough to bother sending it back though”

Helpful Report

Posted 3 years ago

Thanks Rachel for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Super pretty, practical and a bargain in the sale.”

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Posted 3 years ago

“While I loved how the necklace looked on the website, when it arrived it was totally different. Rather than the chain being strung through the pendant like in the picture online, the pendant actually has a separate loop through which the chain goes - like a Christmas bauble. It's just not nearly as elegant as in the pictures.”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 196,885 reviews