Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,542 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,542 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th August 2025

5939

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“See below review of dress”

Helpful Report

Posted 3 years ago

“Lovely item. Purchased one for myself and both pieces turned up In One box. Ordered another 20 October pot received week later and stand only turned up on 10 November. Added them To what’s app as easier to keep In touch regarding delivery.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, we really value your suggestions. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“The mirror is fantastic, a really lovely item. But the delivery was appalling. It took ages, they delivered the wrong mirror... which was also broken due to really poor packaging and left glass all over our floor. The customer service in resolving it was good - and I was offered free postage and a discount, but it didn't make up for what a nightmare it was. I wouldn't order from them again unless they change delivery provider.”

Helpful Report

Posted 3 years ago

• We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Nice shop and helpful staff.”

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Posted 3 years ago

Hi, thanks for the lovely feedback. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“Plant pot great and just what I was looking for but overall experience drastically reduced by shocking customer service at Jesmond store.”

Helpful Report

Posted 3 years ago

Hi Jenny, really sorry to hear you had this experience at our Jesmond store- we would like to get this investigated so if you could please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Website a bit clunky! Difficult to access description of goods and kept closing during selection and purchase. Item, an electric diffuser, attractive and good quality but expensive for what it is.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, we really value your suggestions. We will feed this back to our teams to continue the conversation. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“Wonderful designs!”

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Posted 3 years ago

Thank you for leaving this lovely feedback. We will be sure to pass this onto the relevant department. . Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“Nice earrings, shame about the price of a gift box . I bought a pair in my local store and box was £1 and they were also wrapped in tissue. Won’t buy online again”

Helpful Report

Posted 3 years ago

Really sorry to hear you haven't liked our gift box service. If we can get this fed back to our design team, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“The tiniest pendant ever. Far too small. Size not properly indicated. Too small for intended recipient. Sent it back.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The ring has lost its shape. It’s oval now instead of round and I didn’t lift anything heavy with it for it to happen. Disappointed.”

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Posted 3 years ago

“I love Oliver Bonas products - unfortunately this item was a little tarnished and looked like it had been hanging around a shop for a while. I didnt have time to return as it was a present.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived tarnished. Please do email us at askus@oliverbonas.com if we can help you at all. Thank you, Team OB Thank you, Team OB

Posted 3 years ago

“My order came very quickly but came with a lot of packaging and plastics that weren’t needed.”

Helpful Report

Posted 3 years ago

We will feed this back to our fulfilment team. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“All items charged incorrectly disappointed”

Helpful Report

(Bromley) - Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Great delivery and free return service .”

Helpful Report

Posted 3 years ago

Thank you for this lovely feedback, we appreciate it. Team OB

Posted 3 years ago

“I love it but one of the chains has gone black. Could you resend one please?”

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Posted 3 years ago

“Good and Efficient, picked my my order up in store.”

Helpful Report

Posted 3 years ago

Hi there, thanks for taking the time to submit this lovely feedback. We will be sure to pass this on. Thanks, Team OB

Posted 3 years ago

“I was first bought the bracelet as a birthday present in September. Within 2 weeks of wearing it I lost it. I assumed it either broke or came unclipped whilst I was wearing it. As I was so upset as it was a very old close friend that had bought it for me I ordered myself another one on line. I picked it up from the shop without checking it. When I got it home I found the actual briar disc is black instead of green like the first one and as it was advertised. But I wanted to wear it anyway but still a bit unhappy with it. Then yesterday as I was making my bed the chain came away from the ring next to the clasp, so I could have again lost it if I wasn't at home. I've tried squeezing the ring together onto the chain but I'm sure I will eventually loose it again as it is so fragile. So overall not a good experience with the bracelet. It's very pretty and obviously fine and delicate but I did expected it to be a bit stronger”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our Jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I purchased this for a gift and for about a week it was great. Then it leaked and the batteries went rusty and filled it with orange rust. I have emailed twice for a refund or replacement and have received no response from anyone at oliver bonas. Disappointed as it was great when it worked!”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Sorry you haven't received any response from us via email, you can call us or reach us via Whatsapp so we can get this looked into for you. Thank you. Team OB

Posted 3 years ago

“Liked the product, delivery was a nightmare. Paid for it to be next day delivery, this didn’t arrive. After a week I called customer services who got back to me a few days later saying the parcel had been lost. Another parcel was sent, I chased them up as nothing arrived. The parcel had been lost again. Eventually decided to collect the item from a store.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into with Hermes. Thank you. Team OB

Posted 3 years ago

“Looked great on the website but up close, it looked tacky. Disappointing”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,542 reviews